Author Archives: Prof Peter Jones

Smart technology in shopping malls

I’ve blogged about smart technology in manufacturing, but not discussed its application in the retail setting.  This JLL Real Views article does just that.  It identifies how the following technologies are being used: Beacons – these Bluetooth devices activate customers’ … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Retail | Tagged , , | Leave a comment

Low cost airlines – the story of Goldilocks

There has been a lot in the media recently about low cost airlines – with the demise of Monarch and the cancelling of thousands of flights by Ryanair.  For me this illustrates how getting your strategy “just right” is incredibly … Continue reading

Posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Operations Insight: New Balance – the additive manufacture of footwear

Shoe-making is typically thought of as a labour intensive operation, especially sports shoes.  This is because the product is made from soft materials, is manufactured in many different sizes, and many different models are marketed.  It is for this reason … Continue reading

Posted in Chap 10 Processes and technology, Sector: Manufacturing | Tagged , , , , | Leave a comment

Co-creation and Open Innovation in New Product Development

This video does what it says on the tin…

Posted in Chap 12 New products and services, Chap 16 Innovation and CI | Tagged , , | Leave a comment

Ryanair failing to deliver on its order qualifiers

Given that Ryanair’s current problems are clearly operational I feel obliged to blog about it.  But I’ll let the media analyse their all their woes, which seem to be getting worse on a daily basis.  The facet of the story … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged , | Leave a comment

“Automation, robotics, and factory of the future”

Recently published article on the McKinsey and Company website is a great overview of the current state of the art with regards the use of robots in manufacturing.  It begins by explains how the cost of adopting robotics have gone … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing | Tagged , | Leave a comment

London 2012 – the greenest Olympics ever

Having recently blogged about megaprojects I thought I’d post a video about how the London Olympic Park was constructed.  Instead I came across this video which has Kevin McLeod talking about how the London Olympics would be the greenest Olympics … Continue reading

Posted in Chap 17 Internationalisation and CSR, Sector: Entertainment & Sport | Tagged , , | Leave a comment

McDonalds USA relaunches McCafé

All brands need a reboot when they reach the mature stage of their life cycle, especially if they are coming under pressure from competitors and new entrants.  In the USA, McDonalds have announced a relaunch of their McCafé concept, as … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

How innovation fits into the management of megaprojects

Innovation and project management have not always been thought to go hand-in-hand.  Although as a recent blog explained, increasingly the concept of agile project management is being adopted.  In this MIT Sloan Management Review article, Davies et al (2017) argue … Continue reading

Posted in Chap 13 Projects and crises | Tagged , | Leave a comment

Co-branding shifts to multi-branding in the hotel industry

Co-branding has been around for many years now.  This is the idea that two brands can operate side-by-side in the same building, potentially sharing some back-of-house infrastructure and front-of-house management.  (We discuss this in our book on page 102).  If … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged | Leave a comment