Author Archives: Prof Peter Jones

“Pivoting” supply chains – using smart technology to make supply chains dynamic as well as fast

There is an insightful article in MITSloan Management Review this month.  It investigates the cutting edge of supply chain management and explains why smart technology should not be used just to make logistics faster, more reliable and cost less.  It should … Continue reading

Posted in Chap 05 Supply chain, Sector: Manufacturing, Sector: Retail | Tagged , , , | Leave a comment

How to ruin a perfectly lovely morning – AGAIN

Four weeks ago I blogged about how it took me nearly two hours to reorder my prescription because my surgery had switched to http://www.patientaccess.com.  Having eventually succeeded in  logging on and placing my order last month, I assumed it would … Continue reading

Posted in Chap 10 Processes and technology, Sector: Public Services & Charities | Tagged , , | Leave a comment

Gaucho… Oucho!

The Gaucho chain of restaurants has gone into administration.  Already this year other restaurant chains have announced closures – Jamie’s Italian, Prezzo and Byrons.  This has been put down to “consumers changing the spending habits”. Source: https://www.bbc.co.uk/news/business-44870789 But let’s look at … Continue reading

Posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Mobility as a Service (MaaS) – whim away whim away…

Great article explaining the concept of Mobility as a Service from Deloitte Insights.  Helsinki is planning that no citizen need own a vehicle to get around the city because all forms of public (e.g. bus and train) and private (e.g. … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Transportation | Tagged , , | Leave a comment

Service upgrade

I have not been blogging because my internet speed had completely s l o w e d  d o w n….  But I have now upgraded the server and normal service will be resumed.

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Subway’s redesign of their servicescape

The new look Subway – refurbishment started a year ago, and will go global.

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Systemic failure creates significant down time (or how to ruin a perfectly lovely morning)

I have just tried to renew my prescription online.  This should take roughly one minute – find the website, click on a couple of screens, tick two boxes and I’m done.  Not this morning. http://www.patientaccess.com has changed its website (apparently … Continue reading

Posted in Chap 09 Quality, Chap 10 Processes and technology, Sector: Public Services & Charities | Tagged , , , | Leave a comment

The only trend in design is be different to the last design

My headline is somewhat cynical.  It arise from looking at an interesting fastcodesign.com article about a new hotel – Sister City – planned for New York next year.  It is a “minimalist micro-hotel concept” apparently.  Or in common parlance an upmarket … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged | Leave a comment

21 jobs of the future

Take with a pinch of salt anyone who tells you that they know what will happen over the next ten years.  Having said that, here is one Dutch company’s forecast about new jobs that will be created as a result … Continue reading

Posted in Chap 11 Jobs and people | Tagged , , | Leave a comment

Today’s complex world is turning teamwork into “extreme teaming”

Interesting interview in the MITSloan Management Review with Prof. Amy Edmondson, co-author of a new book entitled “Extreme Teaming: Lessons in Complex, Cross-Sector Leadership” (published by Emerald).  In it she argues that increasingly innovation requires specialists from across different fields … Continue reading

Posted in Chap 13 Projects and crises | Tagged , , , | Leave a comment