Operations Management 2nd edition
https://global.oup.com/academic/product/operations-management-9780198724353Chapters & Industry Sectors
- Chap 01 Introduction
- Chap 02 Winning Customers
- Chap 03 Processes and life cycles
- Chap 04 Location and design
- Chap 05 Supply chain
- Chap 06 Materials and inventory
- Chap 07 Capacity and demand
- Chap 08 Service Encounter
- Chap 09 Quality
- Chap 10 Workforce and technology
- Chap 11 Projects and crises
- Chap 12 Operations strategy
- Chap 13 Lean and agile
- Chap 14 Innovation and C.I.
- Operations Management
- Sector: Agriculture & Food
- Sector: Construction
- Sector: Energy & Utilities
- Sector: Entertainment & Sport
- Sector: Financial Services
- Sector: Hospitality & Tourism
- Sector: I.T. & ecommerce
- Sector: Manufacturing
- Sector: Public Services & Charities
- Sector: Retail
- Sector: Transportation
- Uncategorized
Specific topics
- 3D printing
- agile
- analytics
- artificial intelligence
- automation
- awards & recognition
- business continuity
- business model
- capacity
- cloud computing
- continuous improvement
- cost reduction
- crisis management
- crowd sourcing
- customer satisfaction
- design
- digital
- ecommerce
- economies of scale
- ERP
- ethics
- fit
- flexible working
- food
- forecasting
- franchising
- gemba
- i4.0
- infographic
- innovation
- internationalisation
- internet of things
- jobs & work
- lean
- location
- logistics
- low cost strategy
- mass customisation
- new product development
- offshoring
- OM theory
- operations video
- order winners
- organisational culture
- outsourcing
- performance improvement
- processes
- procurement
- productivity
- product life cycle
- product lifecycle management
- product recall
- quality
- quiz
- recycling
- research and development
- risk management
- robots
- safety
- seasonality
- security
- self service
- service encounter
- service failure & recovery
- service firm life cycle
- servicescape
- servitisation
- social media
- supply chain
- sustainability
- technology
- training
- transport
- ubiquitisation
- warehouse management
Author Archives: Prof Peter Jones
Hybrid working will take time to shake out
Interesting article in The Guardian by Prof. Nicholas Bloom “Happier, more efficient: why working from home works”. Based on a number of research studies and interviews, both in the UK and USA, Bloom makes a number of assertions on which … Continue reading
Hybrid working to become the norm?
I first blogged about remote working just over one year ago (6th March) and suggested that it might become the norm. Since then I have written other posts where this has been discussed in more detail. Now there is increasing … Continue reading
Micro restaurant chains – agile and innovative
A micro restaurant chain is an operator with between 3 and 19 units. In the USA they are a successful and growing phenomenon for a number of reasons. First, resilience – although not large, they can achieve some economies of … Continue reading
Posted in Chap 12 Operations strategy
Tagged agile, economies of scale, innovation, organisational culture
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Don’t take a pill, take an app
The pandemic has accelerated the development of remote healthcare and of apps designed for patients to monitor their condition or self administer remedies. The NHS has an Apps Library which provides links to apps in 17 different categories. They are … Continue reading
Shift from high touch to high tech post-Covid
Despite the efficacy of vaccines, it seems very likely that post-Covid consumers will continue to be hygiene conscious and practice social distancing in public spaces. This means that operators are likely to adopt technologies that reduce personal contact between customers … Continue reading
Remote sensing in agriculture
We have blogged before about remote sensing, but never with regards monitoring the health and performance of farm animals. However in an increasingly digital world, farmers too have the opportunity to use this technology. Ceres Tag, based in Brisbane, manufactures … Continue reading
Supply chain developments
One of the problems with this blog (and indeed chapters in a text book) is that it is not always easy to get an holistic view of operations, or digest how different aspects of operations fit together. And as I … Continue reading
“Resource cleansheeting”
You have probably never heard of this term, but it is going to become increasingly important and be adopted by any operator that has set itself carbon neutral targets. Right now there is a challenge incorporating carbon-reduction targets into day-to-day … Continue reading
Developing a winning business model in an emerging sector
Insightful article from Arthur D. Little into how alternative business models are emerging in the electric vehicle charging sector. It identifies different aspects of the sector and forecasts how much revenue is likely to be generated from each. It then … Continue reading
How cinemas are still generating revenue…
… despite being closed during the pandemic. In South Korea one chain is renting out its space to gamers who can plug in their kit and play their game on the big screen with full-on sound. Although the rental charge … Continue reading
Posted in Chap 07 Capacity and demand, Sector: Entertainment & Sport
Tagged capacity, order winners
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Jones and Robinson 