Author Archives: Prof Peter Jones

Facebook marketing for hotels

This is a blog about operations management – not marketing.  But in services the line between these two disciplines is blurred.  This is especially so in this era of the internet, social media and disintermediation.  So I have problem sharing … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Operations Insight: Bremont Watches

As explained in our book, there are many industries where craft-based production has almost disappeared, and most goods are made in high volume.  However, the watch industry is one example where some operations are still based around an extremely high … Continue reading

Posted in Chap 01 Introduction, Sector: Manufacturing | Tagged , , , | Leave a comment

Death of a salesman – the spread of disintermediation?

Interesting article from Lesniak Swann discussing Hyundai’s decision to launch its ‘click to buy’ service (check it out here).  This is another example of ‘disintermediation’ whereby manufacturers sell directly to consumers and potentially eliminate their physical distribution network, or service … Continue reading

Posted in Chap 05 Supply chain, Sector: Manufacturing, Sector: Retail | Tagged , , | Leave a comment

Push, Pull and Ply – three alternative strategies in the grocery market

There has been a lot of discussion in the media about how Walmart will compete with Amazon now that it has acquired Whole Foods.  But what about all the other grocery retailers, how will they compete? This article identifies that … Continue reading

Posted in Chap 14 Operations strategy, Sector: Retail | Tagged , | Leave a comment

Toru – the robot picker

Magazino have developed a robot that is designed to pick items in a warehouse.  This article tells you all about it and provides two videos of the robot in action (illustrated below).  Already operators are testing out whether or not … Continue reading

Posted in Chap 06 Materials and inventory, Sector: Manufacturing | Tagged , , | Leave a comment

Research Insight: How blockchain can make the Internet of Things secure

I’ve recently blogged about IoT and blockchain, so I was most interested to come across this conference paper which explains how the latter can be applied to the former.  Fremantle et al (2017) identify that IoT has a number of … Continue reading

Posted in Chap 01 Introduction | Tagged , | Leave a comment

Digital transformation in practice

I’ve blogged about i4.0 and IoT, but what does this mean in practice for manufacturers?  One recent survey by Zebra Technologies has identified what specific technologies firms are planning to invest in, in order to digitally transform their business.  They … Continue reading

Posted in Chap 10 Processes and technology, Sector: Manufacturing | Tagged , | Leave a comment

Reigniting growth in stagnant industrial companies

This article on the Bain & Co website looks at the issue of why so many industrial companies plateau, rather than continue to grow.  From talking to these companies, Bain & Co identify that it is not external factors that … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing | Tagged , , | Leave a comment

Operations Insights from Purple Cubed

Purple Cubed are an “employee engagement” and “talent management” consulting firm, with clients operating “people centric” businesses, especially in the hospitality industry.  Their consulting services are underpinned by their ‘Talent Toolbox’ which digitises “critical people processes like talent reviews, goal … Continue reading

Posted in Chap 11 Jobs and people, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

From shopping mall to urban social hub

Interesting article by Natasha Stokes published this week.  It looks at how shopping centres/malls are changing, especially with regards the provision of other kinds of service operations such as restaurants, hotels, and cinemas.  The old style shopping mall had a … Continue reading

Posted in Chap 04 Location and design, Sector: Entertainment & Sport, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , , | Leave a comment