Author Archives: Prof Peter Jones

The human side of automation

It is clear that automation will result in three things – some jobs being completely automated, some new jobs being created, and most jobs being partly automated.  Hence there is a need to retrain most workers so that they can … Continue reading

Posted in Chap 10 Processes and technology, Chap 11 Jobs and people | Tagged , , | Leave a comment

Drones of the future

If you are sceptical about drone technology and what it is capable of, then watch this Ted Talk…

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Nudge tourism

I should have realised when I blogged about overtourism and the need to apply nudge economics that loads of people have already thought of that.  Take for example this article on the Business Destinations website.  It discusses two traits in … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Leave a comment

What does an ethical company look like?

The Ethisphere Institute (here) makes the ‘World’s Most Ethical Companies Award’ every year.  To gain some insight into ethics, these are the weighted criteria they use for making this award: Leadership and reputation (10%) – legal compliance & ethical track … Continue reading

Posted in Chap 17 Internationalisation and CSR | Tagged , , , , | Leave a comment

Insights into innovation

London Business School has a webpage devoted to case studies of innovation.  It includes insights into Amazon, Samsung and YouTube, as well as examples of less well known innovative companies. It introduces these cases with a brief overview, which includes … Continue reading

Posted in Chap 12 New products and services, Chap 16 Innovation and CI, Sector: Manufacturing, Sector: Retail | Tagged , | Leave a comment

How everyday stuff gets made

Every now and again we post a video showing how products get made.  On this webpage have adopted this approach to show you 16 different production processes, making everyday things such as latex gloves, pencils and tomato ketchup.  If … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing | Tagged , , | Leave a comment

‘Design in the Public Sector’

The Local Government Association have a manager whose role is to promote innovation and commercialisation.  One way in which this is being done is to collaborate with the Design Council in delivering five workshops over 16 weeks.  The programme is … Continue reading

Posted in Chap 10 Processes and technology, Sector: Public Services & Charities | Tagged , | Leave a comment

Mass personalisation of bottles

We have posted a great deal about mass customisation on this blog, but not much about mass personalisation.  This takes two main forms – package personalisation and product personalisation.  The former refers to having packaging designed specifically for individuals (sometimes … Continue reading

Posted in Chap 15 Lean and agile, Sector: Agriculture & Food | Tagged , , | Leave a comment

Crowdsourcing continuous improvement

This blog has been going for over five years now.  And we are always on the hunt for new material, from sources that we have not used before.  So every now and again I type two apparently unconnected topics into … Continue reading

Posted in Chap 16 Innovation and CI | Tagged , , , , , | Leave a comment

Immersive technology becoming mainstream

Immersive technology refers to augmented reality (AR) and virtual reality (VR).  A recent report from the Capgemini Research Institute reveals that both these technologies are being widely adopted in the manufacturing and utilities sectors.  And that they are having a … Continue reading

Posted in Chap 10 Processes and technology, Sector: Energy & Utilities, Sector: Manufacturing | Tagged , , | Leave a comment