Author Archives: Prof Peter Jones

Carillion: an operations management perspective

Much has been, and will be, said about the collapse of Carillion, the UK’s second largest construction company and major provider of facilities management services to both the public and private sectors.  In this blog, I aim to specifically to … Continue reading

Posted in Chap 01 Introduction, Sector: Construction, Sector: Public Services & Charities | Tagged , , , , | 1 Comment

Sustained cost transformation

All organisations need to manage their costs.  Most will also be striving to minimise these costs.  But there is lots of evidence to show that firms are not in control of their costs as they would like to be, nor … Continue reading

Posted in Chap 14 Operations strategy | Tagged , , , | Leave a comment

Uber v. Grab – who is best adapted to the south east Asia market?

At first sight both Uber and Grab have the same business model – an app-based taxi service.  Uber is global, whereas Grab is regional – operating in cities around south-east Asia. But are they really the same?  And which is … Continue reading

Posted in Chap 14 Operations strategy, Chap 17 Internationalisation and CSR | Tagged , , | Leave a comment

Disrupting an entire industry – from the heart

This 35 minute video shows Jay Rogers, CEO and Co-Founder of Local Motors talking about his operations.  In it he discusses how his company is reinventing the automative industry.   At the heart of this are co-creation, micro-manufacturing and the … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 10 Processes and technology, Sector: Manufacturing | Tagged , , , , | Leave a comment

The world of work in 2030

Scenario planning originated in Shell as a result of the 1973 energy crisis.  Scenarios are developed by taking one or two major trends and extrapolating them into the future.  The idea is to devise a number of alternative scenarios, each … Continue reading

Posted in Chap 11 Jobs and people | Tagged , , , | Leave a comment

Subaru’s 30 year secret gaff

Earlier today in Tokyo, Subaru’s President and and CEO apologised for failing to ensure that final inspections of its motor vehicles were carried out by properly certified employees.  This had been going on for 30 years!  It appears that “the … Continue reading

Posted in Chap 09 Quality, Sector: Manufacturing | Tagged , | Leave a comment

Emerging trends in internationalisation

We have long been blogging about how digitization and advanced manufacturing are transforming operations. These same factors are also influencing the way in which firms expand internationally. This has lead to the BCG Henderson Institute (2017) identifying seven emerging trends … Continue reading

Posted in Chap 17 Internationalisation and CSR | Tagged , , , , | Leave a comment

Lean six sigma applied to service operations

In our book (page 18) we argue that manufacturing and service operations are not so different, except for the the concept of “simultaneity/inseparability” i.e. direct delivery of the offer to the consumer.  Even so there is a danger that some … Continue reading

Posted in Chap 09 Quality, Chap 15 Lean and agile, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , , , | Leave a comment

The £850,000 seventeen minute delay

Earlier in the week, the House of Commons Business Select Committee invited representatives from the UK’s automotive manufacturers to explain to them the impact of Brexit on this sector.  Honda UK’s representative gave a fascinating insight into his operation’s just-in-time … Continue reading

Posted in Chap 05 Supply chain, Sector: Manufacturing | Tagged , , | Leave a comment

Operations Insight: Quality control of precision engineering products

This Zeiss promo video gives great insight into how a company manufacturing engines for high performance race cars uses technology to monitor the quality of its components.

Posted in Chap 09 Quality, Sector: Manufacturing | Tagged , , | Leave a comment