Tag Archives: quality

Systemic failure creates significant down time (or how to ruin a perfectly lovely morning)

I have just tried to renew my prescription online.  This should take roughly one minute – find the website, click on a couple of screens, tick two boxes and I’m done.  Not this morning. http://www.patientaccess.com has changed its website (apparently … Continue reading

Posted in Chap 09 Quality, Chap 10 Processes and technology, Sector: Public Services & Charities | Tagged , , , | Leave a comment

“NHS medication errors contribute to as many as 22,000 deaths a year”

This was this morning’s headline news in the press and on TV and radio.  So given that this is a mainstream operations management issue, I thought I’d look into it.  It raises some interesting points. I started by trying to … Continue reading

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Subaru’s 30 year secret gaff

Earlier today in Tokyo, Subaru’s President and and CEO apologised for failing to ensure that final inspections of its motor vehicles were carried out by properly certified employees.  This had been going on for 30 years!  It appears that “the … Continue reading

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Operations Insight: Quality control of precision engineering products

This Zeiss promo video gives great insight into how a company manufacturing engines for high performance race cars uses technology to monitor the quality of its components.

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Quality management at John Deere combines

This promo video gives great insight into how quality is managed in the John Deere factory, with examples of quality inspection, quality assurance, and continuous improvement.

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Kobe Steel’s customers’ quality challenge

Kobe Steel has admitted that for the last ten years it has been falsifying quality test data on its products, including copper and aluminium sheeting, iron ore powder, steel wire, and copper tubing.  Kobe’s customers include most of the major … Continue reading

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Operations Insight: New Balance – the additive manufacture of footwear

Shoe-making is typically thought of as a labour intensive operation, especially sports shoes.  This is because the product is made from soft materials, is manufactured in many different sizes, and many different models are marketed.  It is for this reason … Continue reading

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Rolls Royce testing of engine components

Rolls Royce have just released this insightful video. It provides a guided tour of the Mechanical Test Operation Centre, Rolls-Royce Deutschland, to explain how they test their engine components.

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Toyota Production System manufacturing fork lifts

This is an interesting promo video for two reasons.  First, most videos about the Toyota Production System (TPS) are filmed in car manufacturing plants – but this video shows fork lift trucks being manufactured.  Second, it focuses primarily on how … Continue reading

Posted in Chap 09 Quality, Chap 15 Lean and agile, Sector: Manufacturing | Tagged , , | Leave a comment

It’s not just budget hotels being constructed from prefab modules

Budget hotels have been assembled from preconstructed modules for quite some time now, as have bathrooms installed into hotels.  But as this technology has become more sophisticated, more upmarket and boutique properties are being developed in this way .  For … Continue reading

Posted in Chap 04 Location and design, Sector: Construction, Sector: Hospitality & Tourism | Tagged , | Leave a comment