Tag Archives: quality

Toyota Production System manufacturing fork lifts

This is an interesting promo video for two reasons.  First, most videos about the Toyota Production System (TPS) are filmed in car manufacturing plants – but this video shows fork lift trucks being manufactured.  Second, it focuses primarily on how … Continue reading

Posted in Chap 09 Quality, Chap 15 Lean and agile, Sector: Manufacturing | Tagged , , | Leave a comment

It’s not just budget hotels being constructed from prefab modules

Budget hotels have been assembled from preconstructed modules for quite some time now, as have bathrooms installed into hotels.  But as this technology has become more sophisticated, more upmarket and boutique properties are being developed in this way .  For … Continue reading

Posted in Chap 04 Location and design, Sector: Construction, Sector: Hospitality & Tourism | Tagged , | Leave a comment

‘Cognitive manufacturing’ – how the internet of things and analytics apply to factories

IBM Watson’s video is a great introduction to IoT and analytics in the manufacturing context…  

Posted in Chap 06 Materials and inventory, Chap 09 Quality, Chap 10 Processes and technology, Sector: I.T. & ecommerce, Sector: Manufacturing | Tagged , , , | Leave a comment

How many product recalls in May already?

Having just blogged about service recovery, this seems like a good topic to look at!  Consumer Affairs is a consumer website in the USA that lists product recalls.  So far this month they have 18 listed for products ranging from … Continue reading

Posted in Chap 09 Quality | Tagged , | Leave a comment

When does a defective product become more valuable than the standard product?

There are some products that are more valuable when they do not conform to the standard expected.  This applies to postage stamps, and also units of currency.  I was reminded of this when this story  broke in the news.  It … Continue reading

Posted in Chap 09 Quality, Sector: Financial Services, Sector: Manufacturing | Tagged , | Leave a comment

How the Care Quality Commission goes about its care home inspections

We hear a lot about the quality rating of medical and social care in the UK, without knowing very much how the inspectors go about deciding on their rating.  This link takes you to a 12 minute audio clip from Radio 4’s … Continue reading

Posted in Chap 09 Quality, Sector: Public Services & Charities | Tagged , | Leave a comment

No blog from me about the hotel that fined guests for posting a bad review

I’m not going to blog about the Blackpool hotel that fined guests £100 for posting a highly critical review on TripAdvisor (for details see here).  Since I was critical of customers wanting take-out food from an eat-in restaurant a few days … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

HACCP – how quality is managed in food processing operations

Although there are quality strategies, tools and techniques that are common across many industries, some sectors have a very specific approach to quality management.  In the food sector, Hazard Analysis and Critical Control Points (HACCP) is the norm.  For insight … Continue reading

Posted in Chap 09 Quality, Sector: Hospitality & Tourism, Sector: Manufacturing | Tagged , | Leave a comment

Making windows with Google glass…

…not literally.  This video demonstrates how one window manufacturer has adopted Google glasses to assist workers during the manufacturing process.  The stats quoted at the end are interesting – order administration time almost halved, error rate reduced by two thirds, … Continue reading

Posted in Chap 10 Processes and technology, Sector: Manufacturing | Tagged , , | Leave a comment

Gone before anyone knew it existed?

On this morning’s Today programme, I heard a reference to the National Policing Improvement Agency (NPIA), an institution that I had not come across before.  So I went to their website to find out more – thinking this may be … Continue reading

Posted in Chap 01 Introduction, Sector: Public Services & Charities | Tagged , , | Leave a comment