Category Archives: Sector: Energy & Utilities

‘Ways to win in emerging markets’

This article from http://www.strategy-business.com discusses ‘new’ ways to secure business in emerging market, most notably India, China and Brazil.  I’m not sure how ‘new’ they really are, but Wijeratne et al (2017) make some good points.  First, companies have become … Continue reading

Posted in Chap 17 Internationalisation and CSR, Sector: Energy & Utilities, Sector: Financial Services, Sector: Manufacturing | Tagged , , | Leave a comment

£36 billion – the cost of poor service

Ombudsman Services has just issue a press release that highlights the findings of their fourth annual Consumer Action Report.  It has calculated that the total cost to UK operators of poor service is £36 billion.  The main points are: More … Continue reading

Posted in Chap 09 Quality, Sector: Energy & Utilities, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Retail | Leave a comment

Fusion? A joint China, EU, India, Korea, Russia and United States project

It is not often that you hear about all these countries collaborating together on a single project.  But for the last ten years that is what they have been doing.  And it is planned to continue for another 25 years … Continue reading

Posted in Chap 10 Processes and technology, Chap 12 New products and services, Sector: Energy & Utilities | Tagged , | 1 Comment

Envision’s ‘pop-up’ assembly plants

In this video, Envision talk about their concept of the “pop-up assembly plant”.    Their design and innovation centre is in Denmark, but they decided to set up their main manufacturing plant in China.  However, this should only produces component parts … Continue reading

Posted in Chap 04 Location and design, Chap 05 Supply chain, Sector: Energy & Utilities | Tagged , , , , | Leave a comment

The internet of things applied to recycling

“Waste management companies are becoming technology companies”.   This link takes you a waste management company’s website where this is discussed.  There is also a video showing how Cisco are applying smart technology to this industry sector.

Posted in Chap 10 Processes and technology, Sector: Energy & Utilities | Tagged , | Leave a comment

Energy up to 2035

Energy has a significant impact on many operations – in terms of its availability, its cost and its environmental impact.   This month BP have published their annual report on energy usage and its forecasts up to 2035.  This link take you to … Continue reading

Posted in Chap 01 Introduction, Sector: Energy & Utilities | Tagged , | Leave a comment

What does the fall in oil price mean for operations?

On the news this morning it was reported that British manufacturers and service firms were sitting on piles of cash generated by record profits in the last year – due apparently to the falling price of oil, and hence energy. … Continue reading

Posted in Chap 01 Introduction, Sector: Energy & Utilities | Leave a comment

Intergovernmental Panel on Climate Change – action is needed now to reduce CO2 emissions

A good summary of the latest UN report on climate change here.  Headline says it all – “Climate Panel Issues Dire Report as Renewables Make Little Impact”.  Although UK has made good progress in this area – up to now….

Posted in Chap 01 Introduction, Sector: Energy & Utilities | Tagged | Leave a comment

Customer service reviews online the British Gas way

British Gas have a web page devoted to ‘energy reviews’.  It ‘showcases’ feedback from customers and summarises how customers rate the operator’s service.   More and more companies are doing this – for a couple of reasons.  First of all … Continue reading

Posted in Chap 09 Quality, Sector: Energy & Utilities | Tagged , | Leave a comment

Eight new sustainable energy projects for the UK

The UK government has an ‘Electricity Market Reform programme’.  Two major initiatives within this are to increase the proportion of electricity produced from sustainable sources, as well as to encourage more competition in the market by supporting new entrants or … Continue reading

Posted in Chap 13 Projects and crises, Sector: Energy & Utilities | Tagged , | Leave a comment