Tag Archives: ubiquitisation

Hotel asset management – the preoccupation of hotel chain CEOs?

The annual U.S. Lodging Conference is taking place right now in the Arizona Biltmore hotel.  As is usual, there has been a panel of hotel chain CEOs discussing the issues of most importance to them, as reported on here by … Continue reading

Posted in Chap 04 Location and design, Chap 13 Projects and crises, Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

“Retail apocalypse”

I’ve blogged about ubiquitisation – the process by which service firms grow and penetrate every geographic niche.  But I’ve not discussed “de-ubiquitisation” i.e. chains withdrawing from markets and closing stores.   But this is happening on a large scale, largely … Continue reading

Posted in Chap 04 Location and design, Sector: Retail | Tagged , , | Leave a comment

Umami Burger’s international expansion strategy – logical or bonkers?

This article, based on the firm’s press release, explains that the Japanese-themed burger chain Umami Burger is to open it’s first restaurant outside the USA in Tokyo. The Founder of the chain of 24 restaurants Sam Nazarian states, “Umami Burger has … Continue reading

Posted in Chap 17 Internationalisation and CSR, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

‘Micro-footprinting’ Habitat

Nearly twenty years ago I identified five key trends affecting hospitality operations (Jones 1999).  One of these was micro-footprinting – “…operations are being designed much smaller, so that they can be located in ‘host environments’…[so that] smaller units can be located … Continue reading

Posted in Chap 04 Location and design, Sector: Retail | Tagged , | Leave a comment

Thinking about ‘operations strategies’ and strategic operations

In our book we have chapters on three ‘operations strategies’ – lean, agile and internationalisation.  But we refer briefly to several others, such as mass customisation, servitisation, ubiquitisation, and low cost.  So, in order to provide more detail, I have written … Continue reading

Posted in Chap 14 Operations strategy, Operations Management | Tagged , , , | Leave a comment

Yo! To go? Or rather go again…

Rumour has it that the restaurant chain Yo! Sushi is going to trial a takeaway kiosk at Charing Cross station next month.  Now if you’ve read our blogs about the ubiquitisation strategy, you will know that this is entirely to … Continue reading

Posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged | Leave a comment

Interesting perspective on multi-unit management from a ‘veteran’ operator

A few weeks ago we posted a series of blogs about the ubiquitisation strategy i.e. retail chain management.   In these we identified that managing a chain was different to managing a single operation.  And that there were alternative roles that … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , | Leave a comment

TGI Fridays as a food retailer

TGI Fridays has developed a range of branded food products for sale through retail outlets.  It is now planning to expand this range of products and extend the range of distribution channels internationally, as explained in their press release. This … Continue reading

Posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , | Leave a comment

Trends in ubiquitisation

There are three major trends, two of which often combine into a single strategy – developing ‘micro-units’ to fit into new host environments, and co-branding of operations. Host environment refers to the non-traditional kinds of location which are being used for the … Continue reading

Posted in Chap 14 Operations strategy, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , | Leave a comment

Research Insight: Multi-unit management in the UK hospitality industry

Goss-Turner, S. and Jones, P. (2000) Multi-Unit Management in Service Operations: Alternative approaches in the UK hospitality industry, Tourism and Hospitality Research: the Surrey Quarterly Review, 2, 1, 51-66 This article reports on research in eight major UK hospitality companies … Continue reading

Posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged | Leave a comment