Tag Archives: continuous improvement

Exemplars of co-creation

Co-creation is the concept that consumers are directly involved in the devising, and sometime delivery, of new products and services.  This is something that Vision Critical are interested in.  This is because this operation “provides a cloud-based customer intelligence platform that allows … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Entertainment & Sport, Sector: Manufacturing | Tagged , , | Leave a comment

Shared services at BAESystems

BAESystems is the UK’s largest defence and security company, employing 39,000 people.  It has four main operational divisions – maritime, regional aircraft, military air & information, and applied intelligence (cyber operations).  To support these, the company has a fifth division … Continue reading

Posted in Chap 14 Operations strategy, Sector: Manufacturing | Tagged , , | Leave a comment

Operations Insight: IMI Precision Engineering

This article on the manufacturer.com website provides insight into IMI Precision Engineering and how it has developed and implemented its lean manufacturing strategy.  One of the interesting things about this company is that it manufactures both high volume/low value components, … Continue reading

Posted in Chap 06 Materials and inventory, Chap 15 Lean and agile, Sector: Manufacturing | Tagged , , , | Leave a comment

“Best ever complaint letters”?!*$%?

I’ve known about the ‘Virgin Atlantic: Mumbai to Heathrow Inflight Food‘ complaint letter ever since it went viral.  Indeed I used it in one of my classes.  But I have only just come across this website http://www.dearcustomerrelations.com, which was set up … Continue reading

Posted in Chap 02 Winning Customers, Chap 08 Queuing and customers, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , | Leave a comment

Most UK government departments have a continuous improvement strategy

Finding out about the NPIA (see blog 14 October) has lead us to discover the Home Office Continuous Improvement Strategy (click here).  This is similar to many other such plans that government departments have to implement CI.  What is more … Continue reading

Posted in Chap 16 Innovation and CI, Sector: Public Services & Charities | Tagged , | Leave a comment