Tag Archives: security

Smart technology in shopping malls

I’ve blogged about smart technology in manufacturing, but not discussed its application in the retail setting.  This JLL Real Views article does just that.  It identifies how the following technologies are being used: Beacons – these Bluetooth devices activate customers’ … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Retail | Tagged , , | Leave a comment

Timely reminder to have routines in place to tackle emergencies

Although this article is about hotels, it could apply to any organisation with physical infrastructure.  It is a no nonsense approach to emergency planning by Mac Segal.  At its heart are some fundamentals – risk assessment, assigning roles and responsibilities, … Continue reading

Posted in Chap 13 Projects and crises, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Promoting cyber security in the IoT Age

McKinsey have just published an article that also addresses the issue of cyber security, which we have been blogging about recently.  It highlights why the internet of things (IoT) presents some new challenges and goes on to suggest the six … Continue reading

Posted in Chap 10 Processes and technology, Sector: I.T. & ecommerce | Tagged , , , | Leave a comment

Keeping the IoT and AI secure from cyber threats

Samsung have just published a report on what they call ‘The Open Economy’.  This refers to the idea that, as a result of the web and smart phone technology being used for the deployment of artificial intelligence (AI) and the … Continue reading

Posted in Chap 10 Processes and technology, Sector: I.T. & ecommerce | Tagged , | Leave a comment

Research Insight: How blockchain can make the Internet of Things secure

I’ve recently blogged about IoT and blockchain, so I was most interested to come across this conference paper which explains how the latter can be applied to the former.  Fremantle et al (2017) identify that IoT has a number of … Continue reading

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Blockchain is a ‘disruptive innovation’ that will transform business

It is very clear that Blockchain will be a disruptive technology – that is to say it will significantly change the way in which operations are managed in the future.  In particular it will modify supply chains and distribution networks, … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Hotel Bars – redesigning their ‘servicescape’

As you know, the servicescape is “the physical and psychological setting in which a service experience is organised and delivered” (page 87).  And right now, it seems that many hotel brands are redesigning this setting to appeal to younger consumers, … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Employees should not be made to pay for criminal behaviour of customers

A bit of a theme has emerged this week concerning how operators should treat their staff.      With this in mind, I was struck by this story from New Zealand about filling station employees having their wages docked, to … Continue reading

Posted in Chap 11 Jobs and people, Sector: Retail | Tagged , , , | Leave a comment

Coming to an air space near you? Flying pizzas, paparazzi and train robbers!

We’re a fan of Domino’s Pizza UK.  After all, this operator is the end of chapter 1 case study and is one of the four companies that feature on the videos that accompany our book.  But we take with a pinch of … Continue reading

Posted in Chap 12 New products and services, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

UK to set up a Food Crime Unit to combat food counterfeiters

Excellent report on the BBC website concerning the setting up of a Food Crime Unit (FCU).  I blogged recently about the development of smart chop sticks, developed in response to food scandals in China.  The FCU is to be set … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism, Sector: Manufacturing, Sector: Retail | Tagged , , , | Leave a comment