Tag Archives: security

Research Insight: How blockchain can make the Internet of Things secure

I’ve recently blogged about IoT and blockchain, so I was most interested to come across this conference paper which explains how the latter can be applied to the former.  Fremantle et al (2017) identify that IoT has a number of … Continue reading

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Blockchain is a ‘disruptive innovation’ that will transform business

It is very clear that Blockchain will be a disruptive technology – that is to say it will significantly change the way in which operations are managed in the future.  In particular it will modify supply chains and distribution networks, … Continue reading

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Hotel Bars – redesigning their ‘servicescape’

As you know, the servicescape is “the physical and psychological setting in which a service experience is organised and delivered” (page 87).  And right now, it seems that many hotel brands are redesigning this setting to appeal to younger consumers, … Continue reading

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Employees should not be made to pay for criminal behaviour of customers

A bit of a theme has emerged this week concerning how operators should treat their staff.      With this in mind, I was struck by this story from New Zealand about filling station employees having their wages docked, to … Continue reading

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Coming to an air space near you? Flying pizzas, paparazzi and train robbers!

We’re a fan of Domino’s Pizza UK.  After all, this operator is the end of chapter 1 case study and is one of the four companies that feature on the videos that accompany our book.  But we take with a pinch of … Continue reading

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UK to set up a Food Crime Unit to combat food counterfeiters

Excellent report on the BBC website concerning the setting up of a Food Crime Unit (FCU).  I blogged recently about the development of smart chop sticks, developed in response to food scandals in China.  The FCU is to be set … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism, Sector: Manufacturing, Sector: Retail | Tagged , , , | Leave a comment

Security and loss control management in service chains

Operations Managers have management responsibility for the safety and security of the assets under their control.  In the case of service chains, these assets can be extremely valuable.  In the USA a 100 room budget hotel may have cost $7 … Continue reading

Posted in Chap 06 Materials and inventory, Chap 10 Processes and technology, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , , | Leave a comment

The special challenges of charity retailing

In the last ten years there has been a significant increase in the number of charity shops in Britain’s high streets. The Charity Retail Association (CRA) estimates there are now nearly 10,000 such shops.  This has come about because charities … Continue reading

Posted in Chap 06 Materials and inventory, Chap 11 Jobs and people, Sector: Public Services & Charities, Sector: Retail | Tagged , , , | Leave a comment

Operations Insight: Tomorrowland Music Festival

This video from CNN purports to demonstrate how a music festival is organised.  And to a certain extent it does so, with regards to how the event is managed behind the scenes, especially aspects of security.   I’ve posted it because … Continue reading

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Information risk in mid market manufacturing

As we explain in chapter 1, most operations depend on the flow of information all the time.   There’s a great article in The Manufacturer that discusses ‘information risk’.  It reports on a survey of mid market manufacturing and engineering … Continue reading

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