Tag Archives: security

Hotel Bars – redesigning their ‘servicescape’

As you know, the servicescape is “the physical and psychological setting in which a service experience is organised and delivered” (page 87).  And right now, it seems that many hotel brands are redesigning this setting to appeal to younger consumers, … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Employees should not be made to pay for criminal behaviour of customers

A bit of a theme has emerged this week concerning how operators should treat their staff.      With this in mind, I was struck by this story from New Zealand about filling station employees having their wages docked, to … Continue reading

Posted in Chap 11 Jobs and people, Sector: Retail | Tagged , , , | Leave a comment

Coming to an air space near you? Flying pizzas, paparazzi and train robbers!

We’re a fan of Domino’s Pizza UK.  After all, this operator is the end of chapter 1 case study and is one of the four companies that feature on the videos that accompany our book.  But we take with a pinch of … Continue reading

Posted in Chap 12 New products and services, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

UK to set up a Food Crime Unit to combat food counterfeiters

Excellent report on the BBC website concerning the setting up of a Food Crime Unit (FCU).  I blogged recently about the development of smart chop sticks, developed in response to food scandals in China.  The FCU is to be set … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism, Sector: Manufacturing, Sector: Retail | Tagged , , , | Leave a comment

Security and loss control management in service chains

Operations Managers have management responsibility for the safety and security of the assets under their control.  In the case of service chains, these assets can be extremely valuable.  In the USA a 100 room budget hotel may have cost $7 … Continue reading

Posted in Chap 06 Materials and inventory, Chap 10 Processes and technology, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , , | Leave a comment

The special challenges of charity retailing

In the last ten years there has been a significant increase in the number of charity shops in Britain’s high streets. The Charity Retail Association (CRA) estimates there are now nearly 10,000 such shops.  This has come about because charities … Continue reading

Posted in Chap 06 Materials and inventory, Chap 11 Jobs and people, Sector: Public Services & Charities, Sector: Retail | Tagged , , , | Leave a comment

Operations Insight: Tomorrowland Music Festival

This video from CNN purports to demonstrate how a music festival is organised.  And to a certain extent it does so, with regards to how the event is managed behind the scenes, especially aspects of security.   I’ve posted it because … Continue reading

Posted in Chap 13 Projects and crises, Sector: Entertainment & Sport | Tagged , , | Leave a comment

Information risk in mid market manufacturing

As we explain in chapter 1, most operations depend on the flow of information all the time.   There’s a great article in The Manufacturer that discusses ‘information risk’.  It reports on a survey of mid market manufacturing and engineering … Continue reading

Posted in Chap 01 Introduction, Sector: Manufacturing | Tagged , | Leave a comment

Red faces at Red Tractor

I don’t always listen to Farming Today but I did catch this story.  In order to demonstrate the efficacy of their new system of food traceability (introduced following the horse meat scandal), Red Tractor invited the BBC to buy some … Continue reading

Posted in Chap 09 Quality, Sector: Retail | Tagged , | Leave a comment

Crisis? What crisis?

I was struck by the contrast between two stories over the weekend.   In the first it seems that tourism to India is down by 25%; and in the second it seems that ready meal sales remain stable.   What, … Continue reading

Posted in Chap 13 Projects and crises | Tagged , , | Leave a comment