Tag Archives: mass customisation

Operations Insight: New Balance – the additive manufacture of footwear

Shoe-making is typically thought of as a labour intensive operation, especially sports shoes.  This is because the product is made from soft materials, is manufactured in many different sizes, and many different models are marketed.  It is for this reason … Continue reading

Posted in Chap 10 Processes and technology, Sector: Manufacturing | Tagged , , , , | Leave a comment

How the IoT will change the food supply chain

Recent blogs have considered some of the implications of digital transformation in general terms, this blog looks at one specific sector.  IGD is a charity which analyse trends to provide insights for the food and grocery industry so that they better … Continue reading

Posted in Chap 05 Supply chain, Sector: Retail | Tagged , , , , | Leave a comment

Customisation in air travel from Airbus

Airbus A3 Transpose is what air travel might be like in the future…

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Implications of AI for the travel industry

Over the next few years, consumers and employees will increasingly speak to their smart devices rather than use a key board. This has significant implications for how consumers will buy products and services and for how these products will be made … Continue reading

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Package and product personalisation – the next step after mass customisation?

A few years back I wrote a series of blogs on the concept of mass customisation i.e. mass producing goods that are ‘individualised’ for specific consumer groups (usually) or even single consumers (in auto manufacture and computing).  This article from … Continue reading

Posted in Chap 14 Operations strategy, Sector: Manufacturing | Tagged , | Leave a comment

Digital innovation at Hilton

The Hilton chain of hotel brands is hoping that a number of digital innovations will “enhance the customer experience”, as explained in this article.  It has designed an app to support its HHonours loyalty programme that enables customers to choose … Continue reading

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The beauty of 3D printing

This small story about biologist Adele Bakhtiarova setting up a company called Voir Creations to 3D print customised eyelash curlers caught my eye.  It illustrates a number of interesting points… 1.  Entrepreneurs often emerge due to an obsession they have … Continue reading

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Mass customisation – both of product development and sales

Me-tailing is the term used to describe retailers that enable their customers to personalise their purchases or experiences.  Domino’s Australia are a great example of this with the creation of their Pizza Mogul website.  This is essentially a mobile application that … Continue reading

Posted in Chap 12 New products and services, Sector: Retail | Tagged , , | 1 Comment

“Ten technologies that will revolutionise car manufacturing”

Thanks to Jalopnik.com for this.  We have already blogged about some of these things, but not all.  In summary these new technologies are: Wearables. Solar energy. Camless engines. Energy storage. Just-in-time sales model (i.e. mass customisation). Vehicle automation. The gigafactory. … Continue reading

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My name is Caramel Macchiato

Dave Gorman deals with many aspects of modern life that have OM implications (see previous blog).  Last night he also talked about what name he gives when asked for it in a coffee shop.  He explained that he cringes when … Continue reading

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