Tag Archives: mass customisation

Implications of AI for the travel industry

Over the next few years, consumers and employees will increasingly speak to their smart devices rather than use a key board. This has significant implications for how consumers will buy products and services and for how these products will be made … Continue reading

Posted in Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Package and product personalisation – the next step after mass customisation?

A few years back I wrote a series of blogs on the concept of mass customisation i.e. mass producing goods that are ‘individualised’ for specific consumer groups (usually) or even single consumers (in auto manufacture and computing).  This article from … Continue reading

Posted in Chap 14 Operations strategy, Sector: Manufacturing | Tagged , | Leave a comment

Digital innovation at Hilton

The Hilton chain of hotel brands is hoping that a number of digital innovations will “enhance the customer experience”, as explained in this article.  It has designed an app to support its HHonours loyalty programme that enables customers to choose … Continue reading

Posted in Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

The beauty of 3D printing

This small story about biologist Adele Bakhtiarova setting up a company called Voir Creations to 3D print customised eyelash curlers caught my eye.  It illustrates a number of interesting points… 1.  Entrepreneurs often emerge due to an obsession they have … Continue reading

Posted in Chap 12 New products and services, Sector: Manufacturing | Tagged , , , | Leave a comment

Mass customisation – both of product development and sales

Me-tailing is the term used to describe retailers that enable their customers to personalise their purchases or experiences.  Domino’s Australia are a great example of this with the creation of their Pizza Mogul website.  This is essentially a mobile application that … Continue reading

Posted in Chap 12 New products and services, Sector: Retail | Tagged , , | 1 Comment

“Ten technologies that will revolutionise car manufacturing”

Thanks to Jalopnik.com for this.  We have already blogged about some of these things, but not all.  In summary these new technologies are: Wearables. Solar energy. Camless engines. Energy storage. Just-in-time sales model (i.e. mass customisation). Vehicle automation. The gigafactory. … Continue reading

Posted in Chap 12 New products and services, Sector: Manufacturing | Tagged , , , | Leave a comment

My name is Caramel Macchiato

Dave Gorman deals with many aspects of modern life that have OM implications (see previous blog).  Last night he also talked about what name he gives when asked for it in a coffee shop.  He explained that he cringes when … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Understanding 3D printing

We’ve blogged about 3D printing and identified how important it could be in the future.  In order to gain some further into this technology and how it is being used, we found this video very helpful.  Filmed by Time magazine, it … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing | Tagged , , , | Leave a comment

How 3D printing will allow clothing industry to mass customise

This article from The Manufacturer demonstrates how 3D printing is being adopted in the textile and clothing industry.   One big impact is that it will allow clothes to be made-to-measure, instead of mass producing items in standard sizes.   … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing, Sector: Retail | Tagged , | Leave a comment

Mass customisation in the air

Interesting presentation, summarised here, at the Aircraft Interiors Expo about how airlines are competing on the basis of differentiation.   Most of the five approaches airlines are adopting enable them to provide a more individual experience for their passenger.  In … Continue reading

Posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged , , | Leave a comment