Category Archives: Sector: Entertainment & Sport

Lean six sigma applied to service operations

In our book (page 18) we argue that manufacturing and service operations are not so different, except for the the concept of “simultaneity/inseparability” i.e. direct delivery of the offer to the consumer.  Even so there is a danger that some … Continue reading

Posted in Chap 09 Quality, Chap 15 Lean and agile, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , , , | Leave a comment

The digital transformation of how customers pay for things

Recent blogs have talked a lot about the digital transformation of production processes.  This blog focuses on customers and how they pay for goods and services.  Business Insider has a whole series of articles on this topic and I am … Continue reading

Posted in Chap 01 Introduction, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Retail | Tagged , | Leave a comment

London 2012 – the greenest Olympics ever

Having recently blogged about megaprojects I thought I’d post a video about how the London Olympic Park was constructed.  Instead I came across this video which has Kevin McLeod talking about how the London Olympics would be the greenest Olympics … Continue reading

Posted in Chap 17 Internationalisation and CSR, Sector: Entertainment & Sport | Tagged , , | Leave a comment

Operations Insight: Big Data – making digital transformations

This Insight is different to most.  Instead of focusing one one operation, it focuses on the topic of ‘big data’ and identifies a few examples of how this technology is being adopted across a range of industry sectors. Google – … Continue reading

Posted in Chap 01 Introduction, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment

From shopping mall to urban social hub

Interesting article by Natasha Stokes published this week.  It looks at how shopping centres/malls are changing, especially with regards the provision of other kinds of service operations such as restaurants, hotels, and cinemas.  The old style shopping mall had a … Continue reading

Posted in Chap 04 Location and design, Sector: Entertainment & Sport, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , , | Leave a comment

Operations insights from Stratasys

Stratasys is at the forefront of the 3D printing revolution.  On its website it has over 100 “case studies” of how the technology is being applied across eleven different industry sectors, including the entertainment industry.  This page includes video of … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Entertainment & Sport, Sector: Manufacturing | Tagged | Leave a comment

Exemplars of co-creation

Co-creation is the concept that consumers are directly involved in the devising, and sometime delivery, of new products and services.  This is something that Vision Critical are interested in.  This is because this operation “provides a cloud-based customer intelligence platform that allows … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Entertainment & Sport, Sector: Manufacturing | Tagged , , | Leave a comment

The Spurs new stadium

Really great website that tells you all about Tottenham Hotspurs new stadium.  Scheduled to open in 2018, the White Hart Lane site currently has eight tower cranes in operation and 1,500 construction workers involved in the project.  The completed stadium … Continue reading

Posted in Chap 04 Location and design, Chap 13 Projects and crises, Sector: Entertainment & Sport | Tagged | Leave a comment

They add no value which is why they are called ‘scalpers’

I’ve not blogged about the entertainment industry much recently which is partly why this article – ‘The Concert Industry is Still Broken’ – caught my eye.  In it there’s some pretty robust language being used by entertainers who feel their fans are … Continue reading

Posted in Chap 05 Supply chain, Sector: Entertainment & Sport | Tagged , , | Leave a comment

Two Bit Circus – ‘micro-footprinting’ the amusement park

I’ve blogged about ‘micro-footprinting’ before – supermarkets opening mini-versions of their stores, burger chains with mini-outlets in cinemas, and so on.  It now seems that one concept that normally has a huge footprint – the amusement park – is about to … Continue reading

Posted in Chap 04 Location and design, Sector: Entertainment & Sport | Tagged , | Leave a comment