Category Archives: Chap 01 Introduction

Online operations management case studies

businesscasestudies.com has free OM case studies on the following topics: Business organisation Continuous improvement Customer service Efficiency Health & safety Innovation Lean production Location of business Management of change Merger and acquisition New product development New technology Product development Production … Continue reading

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Women in operations

I was prompted to think about this issue by the BAFTA Awards. I realised that whenever I refer to “operations people” by name in these blogs, the vast majority of them are men.   So I thought I would check … Continue reading

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Shaping the Future of Advanced Manufacturing and Production

This is one of the World Economic Forum’s “platforms” (here).  It “brings together a diverse community of 130+ organizations from more than 22 industry sectors, governments, academic institutions and civil society, to accelerate inclusive technology while stimulating innovation, sustainability and … Continue reading

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How competitive is the U.K. according to the W.E.F.?

The World Economic Forum has just published its 648 page “Global Competitiveness Report 2019” (downloadable here).  These are the headlines about the U.K.’s position on their Index of competitiveness: “The United Kingdom, with a score of 81.2, drops one rank to … Continue reading

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+Ricicli+Viaggi

Rome is trialling a scheme – “+Ricicli+Viaggi” – whereby travellers can exchange their waste plastic bottles for tickets on its public transport system. Through the MyCicero app, users can scan their personal barcode on a special recycling machine, insert empty … Continue reading

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Developing an operating model within a business model

One of the things that management consulting firms do is to develop models of how businesses operate (e.g. McKinsey’s 7 S) so that they can apply these to any specific context that they come across.  Each firm has its own … Continue reading

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Looking from the outside in

I was reading this article about digital transformation in the Sloan Management Review, when I came across this sentence – “Internal customer-focused transformation begins by focusing on viewing the business from the outside-in — that is, from the customer’s point of … Continue reading

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Sources of information about operations management

As I have just finished proof reading the second edition of our book, I have been reminded that we recommend “Further Reading” at the end of each chapter.  This typically takes the reader to websites of particular relevance to the … Continue reading

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Fit

One of the issues with writing a book about Operations Management is that the field is divided into topic chapters.  This tends to mask the idea that it is the relationship – or “fit” – between the topics that make … Continue reading

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Looking at operations through a PRISM

For the last couple of years, Arthur D. Little have published a free online magazine called PRISM (here).  To give you a sense of the content, the latest edition – which has just come out – has articles on: open … Continue reading

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