Category Archives: Chap 03 Processes and life cycles

How they assemble Rolls Royce motor cars

This video dispels all the stereotypes about manufacturing being dirty, noisy and oppressive.  No commentary, no background music, just the majesty of the assembly line.

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‘Design thinking’ applied to higher education… and more

Don’t let anyone think that higher education is not a big business.  In the U.K. the sector has 2.3 million customers (i.e. students) of whom 13.5% are from outside the E.U., it employs nearly 400,000 people, and has a turnover … Continue reading

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Eco hotels brand development and growth strategy

Eco Hotels is a newly formed hotel chain originating in India.  They currently have 3 The Eco properties and 3 Ecolodge properties.  From an operations perspective they have three interesting aspects. First, as their name suggests, they claim to be … Continue reading

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Canteen – five years on

One of the interesting things about looking back at operations I first blogged about five years ago is the extent to which they have developed as “theory” suggested they would.  One such theory or model is the service firm life … Continue reading

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Inamo – five years on

In January 2012 Inamo had two restaurants in London.  Five years later one restaurant was closed, and two new sites were developed – one in Covent Garden and another in Camden. I blogged about this concept because of its use of … Continue reading

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Steel yourself! Hot strip rolling mill made from Lego

To coincide with the launch of the Lego movie, I thought you hard core operations  management geeks would like to see this Lego model of a steel mill (albeit that it rolls cardboard not hot steel). Just in case you’re … Continue reading

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The digital automaker

This is Oliver Wyman’s take on how car manufacturers should operate in the digital world.    It identifies that this industry will be subject to digital disruption, just as many other industry sectors will be, as ‘digital companies’ move into … Continue reading

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The power of franchising

It seems that franchising is alive and flourishing in the USA.  According to this article from the Nations’ Restaurant News, the franchise sector is expected to grow by $36 bn. in 2017.  This 8% growth rate is ahead of general … Continue reading

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Burger & Lobster chain failing growth stage of SFLC?

I’ve always been a fan of the ‘service firm life cycle’ (SFLC) despite the fact that it is judged to be old-fashioned and too simplistic by some experts.  I remain a fan because time and time again the concept and … Continue reading

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The utility of big data, forecasting and research

I enjoyed Martyn Jones’ (no relation) blog on the Contradictions of Big Data.  He argues that the digital economy’s ability to generate a large amount of wide ranging data very quickly (so-called high volume, variety and velocity) does not change how … Continue reading

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