Category Archives: Sector: Transportation

MoreSteam’s knowledge centre

MoreSteam are an American consulting firm specialising in lean six sigma.  Their Knowledge Center has some interesting resources (here), including: short tutorials on aspects of lean six sigma papers and articles lean six sigma encyclopaedia that defines 400 different terms … Continue reading

Posted in Chap 14 Innovation and C.I., Sector: Transportation | Tagged , , | Leave a comment

Overnight hotel buses

These are not buses that take you to and from a hotel.  They are coaches designed to provide a good night’s sleep whilst travelling between major cities.  There are two archetypes of this concept. The first is Japan’s Dream Sleeper … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism, Sector: Transportation | Tagged , | Leave a comment

How to build a 747-8 in three minutes

This is a relatively old video, but it is still breathtaking.  It is an example of fixed position layout (see p. 113).  

Posted in Chap 03 Processes and life cycles, Sector: Transportation | Tagged | Leave a comment

Flybe and Beales illustrate the effect of market structure and sectoral dynamics

Two established British companies are threatened with  collapse this week – Flybe the regional airline and Beales the department store chain.  Both appear to have unsustainable business models given the sectors that they operate in. With regards low cost, regional … Continue reading

Posted in Chap 02 Winning Customers, Sector: Retail, Sector: Transportation | Tagged , , | Leave a comment

+Ricicli+Viaggi

Rome is trialling a scheme – “+Ricicli+Viaggi” – whereby travellers can exchange their waste plastic bottles for tickets on its public transport system. Through the MyCicero app, users can scan their personal barcode on a special recycling machine, insert empty … Continue reading

Posted in Chap 01 Introduction, Sector: Transportation | Tagged , | Leave a comment

Why Uber and Airbnb have same business model but different operating models

There’s an article on  bloomberg.com about how the European Court of Justice (ECJ) has made two rulings.  In 2017 it ruled that Uber was a taxi company (not a tech company).  Whereas  just a few days ago, the ECJ ruled that … Continue reading

Posted in Chap 12 Operations strategy, Sector: Hospitality & Tourism, Sector: Transportation | Tagged , | Leave a comment

Airline revenue management

If you are not quite sure how airlines prices their flights, this short video explains it all.

Posted in Chap 07 Capacity and demand, Sector: Transportation | Tagged | Leave a comment

Workplace fatigue

This is not somethings that gets discussed very much.  But it is fairly obvious that over the course of a working shift, it is highly likely that employees will begin to experience fatigue. The implications of this is that their … Continue reading

Posted in Chap 10 Workforce and technology, Sector: Transportation | Tagged , | Leave a comment

The fourth largest cargo airport in the world is…?

Anchorage, Alaska – as this video explains. In 11 minutes it tells you everything you need to know about overnight package delivery.

Posted in Chap 05 Supply chain, Sector: Transportation | Tagged , , | Leave a comment

Boarding by seat number

This recent press release from London Gatwick explains that they are trialling different ways of boarding planes.  As it says – “During the two-month trial, large digital screens and staff will be placed at Gate 101 to show passengers the order … Continue reading

Posted in Chap 08 Service Encounter, Sector: Transportation | Tagged | Leave a comment