Tag Archives: safety

Not all crises can be managed…

This report in The Caterer explains why an historic Ludlow hotel has had to go into administration as a result of a Legionnaires outbreak.  It is a timely reminder that not all crises can be successfully managed and that a … Continue reading

Posted in Chap 13 Projects and crises, Sector: Hospitality & Tourism | Tagged , | Leave a comment

All you need to know about modular construction

This article on the buildings.com website caught my eye for two reasons.  First, we use housebuilding to provide insight into alternative process types in our book (page 66) and second I’ve not blogged about the construction sector for some time. … Continue reading

Posted in Chap 10 Processes and technology, Sector: Construction | Tagged , , | Leave a comment

“NHS medication errors contribute to as many as 22,000 deaths a year”

This was this morning’s headline news in the press and on TV and radio.  So given that this is a mainstream operations management issue, I thought I’d look into it.  It raises some interesting points. I started by trying to … Continue reading

Posted in Chap 09 Quality, Sector: Public Services & Charities | Tagged , , | Leave a comment

2017 was safest year on record for commercial passenger air travel

Earlier this month Reuters reported that 2017 was the safest year on record for commercial passenger jet air travel.  There were no accidental deaths last year (compared with 16 accidents and 303 deaths in 2016).  This means on average there … Continue reading

Posted in Chap 09 Quality, Sector: Hospitality & Tourism, Sector: Transportation | Tagged , | Leave a comment

Kobe Steel’s customers’ quality challenge

Kobe Steel has admitted that for the last ten years it has been falsifying quality test data on its products, including copper and aluminium sheeting, iron ore powder, steel wire, and copper tubing.  Kobe’s customers include most of the major … Continue reading

Posted in Chap 09 Quality, Sector: Manufacturing | Tagged , , , | Leave a comment

Coming to an air space near you? Flying pizzas, paparazzi and train robbers!

We’re a fan of Domino’s Pizza UK.  After all, this operator is the end of chapter 1 case study and is one of the four companies that feature on the videos that accompany our book.  But we take with a pinch of … Continue reading

Posted in Chap 12 New products and services, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

UK to set up a Food Crime Unit to combat food counterfeiters

Excellent report on the BBC website concerning the setting up of a Food Crime Unit (FCU).  I blogged recently about the development of smart chop sticks, developed in response to food scandals in China.  The FCU is to be set … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism, Sector: Manufacturing, Sector: Retail | Tagged , , , | Leave a comment

Security and loss control management in service chains

Operations Managers have management responsibility for the safety and security of the assets under their control.  In the case of service chains, these assets can be extremely valuable.  In the USA a 100 room budget hotel may have cost $7 … Continue reading

Posted in Chap 06 Materials and inventory, Chap 10 Processes and technology, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , , | Leave a comment

New stadium – good; but supporting transport infrastructure – not so good?

The headline says it all – “The San Francisco 49ers New Football Stadium Is a Dud”.  When the NFL season starts, the stadium should attract a capacity 70,000 crowd.  So, quite rightly, the operators have been testing the new stadium … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Entertainment & Sport | Tagged , | Leave a comment

Young people particularly at risk in the workplace

I was going to blog about it being the 40th anniversary of the Health and Safety at Work Act.  So I went to the British Safety Council’s website to see what they said about this.  In doing so, I discovered … Continue reading

Posted in Chap 11 Jobs and people, Chap 17 Internationalisation and CSR, Operations Management | Tagged , | Leave a comment