Tag Archives: self service

Do you think user interfaces on consumer websites could be improved?

Having just blogged about online food retailing I thought this link might be relevant.  And having trolled through endless websites in order to bring you – Dear Reader – the stories you would find insightful, I find it particularly relevant. Walk.com … Continue reading

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Heathrow T5 – five years on? No, nine years on!

I’m not actually going to comparee T5 now with what it was like when I first blogged about it five years ago.  Instead I’m going to compare it with what it was thought it would be like nine years ago. … Continue reading

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The Thirsty Bear – five years on

I blogged about this pub using touch screen technology five years ago.  It is still going strong.  Now there’s a video that shows the interactive screens in action…

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Just how effective are self-service check out lanes in supermarkets?

Personally I do not use the self check out in a supermarket, largely because my competence level is low due to infrequent usage.  This means something always goes wrong and I end up having to have an employee help me … Continue reading

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Why have insurance companies been so slow to wake up to the digital revolution?

In our book we talk about three kinds of operation – those that process materials, people or information.  Insurance is an industry that is essentially an information processing operation.   So you would think this sector would be at the … Continue reading

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How might ‘selfies’ be exploited to develop new product and services?

The word ‘selfie’ entered the Oxford English Dictionary last year.  At first sight, taking a photograph of yourself seems to have only a social value.  But as this video from Forbes points out, operators are already exploiting the concept in … Continue reading

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Operations Insight: GP Prompted Access to Physiotherapy

I’m suffering from severe back pain and my doctor has decided I should see a physiotherapist.  But rather than contacting Physiotherapy Services and getting them to make a appointment with me, he explained I could ‘self-refer’.   He gave me … Continue reading

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Are supermarket self-service tills on the way out?

20% of shoppers admitted not paying for some goods when using supermarket self-service tills in a survey published last week.  It is estimated this costs the retailers £1.6 billion a year.   Now Waitrose have announced that they are taking … Continue reading

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Cloud-based business intelligence

Matillion is a company that provides business intelligence services in the cloud.  Their website home page features a video that explains how it does this, as well as three case studies on how their solution works in practice.  An interesting … Continue reading

Posted in Chap 10 Processes and technology, Sector: I.T. & ecommerce | Tagged , | Leave a comment

Automated 24 hour tube?

Transport for London (TfL) have announced plans to shut every ticket office on the London Underground, relying solely on machines to dispense tickets.   This will cut 750 jobs, at a time when the operator has to save £78 million … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 07 Capacity and demand, Chap 11 Jobs and people, Sector: Public Services & Charities | Tagged , | Leave a comment