Tag Archives: technology

‘New Retail’ – a fully integrated online and in-store experience

This video by Alibaba showcases their concept of ‘New Retail’, which turnings shopping into both an online and in-store experience. Advertisements

Posted in Chap 04 Location and design, Chap 10 Processes and technology, Sector: I.T. & ecommerce, Sector: Retail | Tagged , , | Leave a comment

Will “vitality” become the next big idea in management theory?

“How Vital Companies Think, Act and Thrive” is an interesting article from the BCG Henderson Institute.  It caught my eye because of two assertions it makes (based on their research): “…there is a statistically significant relationship between innovation and diversity … Continue reading

Posted in Chap 14 Operations strategy | Tagged , , , | Leave a comment

Seeing is believing – at least when it comes to fresh produce

Walmart has applied for a patent on the 3D imaging system it has developed, which they call ‘Fresh Online Experience’.  Research has shown that by far and away the most significant deterrent to buying fresh produce on line is customers … Continue reading

Posted in Chap 09 Quality, Chap 12 New products and services, Sector: Retail | Tagged , | Leave a comment

Amazon Go – the supermarket without queues… maybe

Today saw the launch of Amazon Go – a supermarket (or ‘convenience store’) which has no tills and no check outs.  It is fully automated.  Customers download the Amazon Go app, this is activated upon entering the store, technology monitors … Continue reading

Posted in Chap 08 Queuing and customers, Chap 10 Processes and technology, Sector: Retail | Tagged , , , | Leave a comment

‘Offering management’ – product management in the age of digital transformation

This Bain & Co article explores the concept of ‘offering management’.  I find this interesting because nearly twenty years ago I was co-authoring a book (Strategic Operations Management) with three colleagues and we had a long discussion about using the … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 12 New products and services | Tagged , | Leave a comment

Smart technology in shopping malls

I’ve blogged about smart technology in manufacturing, but not discussed its application in the retail setting.  This JLL Real Views article does just that.  It identifies how the following technologies are being used: Beacons – these Bluetooth devices activate customers’ … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Retail | Tagged , , | Leave a comment

How independents can compete with chains using newly developed web-based services

Interesting piece on the hotelowner.co.uk website explaining how independent operators can take advantage of some startups that will facilitate their business.  The five they list are as follows: Hotelchamp – this is software that is designed to optimise the effectiveness … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Blockchain is a ‘disruptive innovation’ that will transform business

It is very clear that Blockchain will be a disruptive technology – that is to say it will significantly change the way in which operations are managed in the future.  In particular it will modify supply chains and distribution networks, … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Beyond the hype of i4.0 – the fourth industrial revolution

KPMG have produced a 24 page report that seeks to separate the rhetoric from the reality of the so-called fourth industrial revolution.   It “offers a realistic perspective on the current state of i4.0 adoption and readiness across the market…. based … Continue reading

Posted in Chap 01 Introduction | Tagged , , , , , , | Leave a comment

BAh!

BA thinks of itself as an airline with an IT system.  Maybe if it thought of itself as an IT company that moves people around, yesterday’s events would never of happened?  After all that’s how Amazon thinks – an internet company … Continue reading

Posted in Chap 01 Introduction, Sector: Hospitality & Tourism | Tagged , | Leave a comment