Tag Archives: technology

You’ve heard of Ola, Jump, Ofo, Mobike and oBike – of course….

This is an interesting example of how new technology enables the business model to be modified and as a result be very much more profitable.  All of the above are operators of dockless hire bikes, in countries all around the … Continue reading

Posted in Chap 14 Operations strategy, Sector: Transportation | Tagged , , | Leave a comment

Starbucks customers are much appier now….

Yesterday’s blog focused on the idea that you do not start with the technology, you start with what it can do for your order winners…. So it is almost unbelievable that Starbucks introduced an app that enabled off-site ordering without … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 08 Queuing and customers, Sector: Hospitality & Tourism | Tagged , , , , , | 1 Comment

Don’t put the digital technology cart before the strategic horse

I’ve blogged a lot about the fourth industrial revolution and the technologies that are transforming the way in which business is done.  And I’ve provided links to a lot of articles like this one from the MITSloan Management Review – … Continue reading

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High tech fish farming

BBC Business have this interesting story about how fish farming is adopting new technologies in order to improve efficiency.  The technologies include: hydro acoustics – microphones identify when fish are feeding and should help reduce over feeding by 5% or … Continue reading

Posted in Chap 10 Processes and technology, Sector: Agriculture & Food | Tagged , , | Leave a comment

‘New Retail’ – a fully integrated online and in-store experience

This video by Alibaba showcases their concept of ‘New Retail’, which turnings shopping into both an online and in-store experience.

Posted in Chap 04 Location and design, Chap 10 Processes and technology, Sector: I.T. & ecommerce, Sector: Retail | Tagged , , | Leave a comment

Will “vitality” become the next big idea in management theory?

“How Vital Companies Think, Act and Thrive” is an interesting article from the BCG Henderson Institute.  It caught my eye because of two assertions it makes (based on their research): “…there is a statistically significant relationship between innovation and diversity … Continue reading

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Seeing is believing – at least when it comes to fresh produce

Walmart has applied for a patent on the 3D imaging system it has developed, which they call ‘Fresh Online Experience’.  Research has shown that by far and away the most significant deterrent to buying fresh produce on line is customers … Continue reading

Posted in Chap 09 Quality, Chap 12 New products and services, Sector: Retail | Tagged , | Leave a comment

Amazon Go – the supermarket without queues… maybe

Today saw the launch of Amazon Go – a supermarket (or ‘convenience store’) which has no tills and no check outs.  It is fully automated.  Customers download the Amazon Go app, this is activated upon entering the store, technology monitors … Continue reading

Posted in Chap 08 Queuing and customers, Chap 10 Processes and technology, Sector: Retail | Tagged , , , | Leave a comment

‘Offering management’ – product management in the age of digital transformation

This Bain & Co article explores the concept of ‘offering management’.  I find this interesting because nearly twenty years ago I was co-authoring a book (Strategic Operations Management) with three colleagues and we had a long discussion about using the … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 12 New products and services | Tagged , | Leave a comment

Smart technology in shopping malls

I’ve blogged about smart technology in manufacturing, but not discussed its application in the retail setting.  This JLL Real Views article does just that.  It identifies how the following technologies are being used: Beacons – these Bluetooth devices activate customers’ … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Retail | Tagged , , | Leave a comment