Category Archives: Chap 05 Supply chain

Facebook marketing for hotels

This is a blog about operations management – not marketing.  But in services the line between these two disciplines is blurred.  This is especially so in this era of the internet, social media and disintermediation.  So I have problem sharing … Continue reading

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Death of a salesman – the spread of disintermediation?

Interesting article from Lesniak Swann discussing Hyundai’s decision to launch its ‘click to buy’ service (check it out here).  This is another example of ‘disintermediation’ whereby manufacturers sell directly to consumers and potentially eliminate their physical distribution network, or service … Continue reading

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How independents can compete with chains using newly developed web-based services

Interesting piece on the hotelowner.co.uk website explaining how independent operators can take advantage of some startups that will facilitate their business.  The five they list are as follows: Hotelchamp – this is software that is designed to optimise the effectiveness … Continue reading

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Blockchain is a ‘disruptive innovation’ that will transform business

It is very clear that Blockchain will be a disruptive technology – that is to say it will significantly change the way in which operations are managed in the future.  In particular it will modify supply chains and distribution networks, … Continue reading

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Logistics in 2017

Always take with a pinch of salt anyone who forecasts trends for the forthcoming year.  Nonetheless it is sometimes worth looking at such forecasts, because they can tell you what is happening right now…  Here’s one CEO’s view of how … Continue reading

Posted in Chap 05 Supply chain, Chap 06 Materials and inventory, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Retail | Tagged , , | Leave a comment

Supply chain analytics

The so-called fourth industrial revolution is based on the transformative effect that digitisation is having on how businesses operate.  Smart technologies and digital communication means that a large amount of data can be generated about the performance of nearly every … Continue reading

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They add no value which is why they are called ‘scalpers’

I’ve not blogged about the entertainment industry much recently which is partly why this article – ‘The Concert Industry is Still Broken’ – caught my eye.  In it there’s some pretty robust language being used by entertainers who feel their fans are … Continue reading

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Market intelligence on suppliers

There’s nothing more frustrating than setting up your own operations to run smoothly and efficiently, only to be let down by suppliers.  That’s why it’s the Operations Manager’s responsibility to also manage the supply chain.  This means signing procurement contracts … Continue reading

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Operations Insight: Corporate citizenship at MMC

Marsh & McLennan is a global professional services company employing 60,000 people.  It was created by merging four companies each specialising in different aspects of consulting, insurance and risk management.   Of particular interest here is its approach to corporate … Continue reading

Posted in Chap 05 Supply chain, Chap 17 Internationalisation and CSR, Sector: Financial Services | Tagged , , | Leave a comment

Outsourcing in emerging markets

Entrepreneur.com has just posted an article on this subject.  It specifically looks at three countries – the Philippines, Vietnam and Rwanda (reflecting the expertise of the author rather than any operational reason?).

Posted in Chap 04 Location and design, Chap 05 Supply chain, Sector: Manufacturing | Tagged , | Leave a comment