Category Archives: Sector: Hospitality & Tourism

Low cost airlines – the story of Goldilocks

There has been a lot in the media recently about low cost airlines – with the demise of Monarch and the cancelling of thousands of flights by Ryanair.  For me this illustrates how getting your strategy “just right” is incredibly … Continue reading

Posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Ryanair failing to deliver on its order qualifiers

Given that Ryanair’s current problems are clearly operational I feel obliged to blog about it.  But I’ll let the media analyse their all their woes, which seem to be getting worse on a daily basis.  The facet of the story … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged , | Leave a comment

McDonalds USA relaunches McCafé

All brands need a reboot when they reach the mature stage of their life cycle, especially if they are coming under pressure from competitors and new entrants.  In the USA, McDonalds have announced a relaunch of their McCafé concept, as … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Co-branding shifts to multi-branding in the hotel industry

Co-branding has been around for many years now.  This is the idea that two brands can operate side-by-side in the same building, potentially sharing some back-of-house infrastructure and front-of-house management.  (We discuss this in our book on page 102).  If … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged | Leave a comment

Do you have a chatbot strategy?

A what?  Just in case you did not know a chatbot is “a digital service that can hold natural sounding conversations with human beings with the aim of accomplishing particular tasks, such as answering questions or enabling product purchases”.  This … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Retail | Tagged , , | Leave a comment

Avid Hotels launched

IHG (Intercontinental Hotels Group) launched their new hotel brand two days ago, as their webpage explains.  They plan to open the first such property in 2018, and state that they have 150 potential franchisees lined up to adopt the brand. … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Automated fast food and casual dining restaurants and kitchens

These are not one off restaurants.  There are chains using this robot technology in Japan.

Posted in Chap 03 Processes and life cycles, Chap 11 Jobs and people, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Timely reminder to have routines in place to tackle emergencies

Although this article is about hotels, it could apply to any organisation with physical infrastructure.  It is a no nonsense approach to emergency planning by Mac Segal.  At its heart are some fundamentals – risk assessment, assigning roles and responsibilities, … Continue reading

Posted in Chap 13 Projects and crises, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Operations Insight: Big Data – making digital transformations

This Insight is different to most.  Instead of focusing one one operation, it focuses on the topic of ‘big data’ and identifies a few examples of how this technology is being adopted across a range of industry sectors. Google – … Continue reading

Posted in Chap 01 Introduction, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment

Facebook marketing for hotels

This is a blog about operations management – not marketing.  But in services the line between these two disciplines is blurred.  This is especially so in this era of the internet, social media and disintermediation.  So I have no problem … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism | Tagged , , | Leave a comment