Category Archives: Sector: Hospitality & Tourism

Digital transformation at work in a variety of industry settings

General Electric (GE) was created in 1892 through the merger of two companies, one of which was founded by Thomas Edison, the inventor of many electrical appliances.  Throughout the twentieth century it was one of world’s largest manufacturers of electrical … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Energy & Utilities, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities | Tagged | Leave a comment

BAh!

BA thinks of itself as an airline with an IT system.  Maybe if it thought of itself as an IT company that moves people around, yesterday’s events would never of happened?  After all that’s how Amazon thinks – an internet company … Continue reading

Posted in Chap 01 Introduction, Sector: Hospitality & Tourism | Tagged , | Leave a comment

It’s not just budget hotels being constructed from prefab modules

Budget hotels have been assembled from preconstructed modules for quite some time now, as have bathrooms installed into hotels.  But as this technology has become more sophisticated, more upmarket and boutique properties are being developed in this way .  For … Continue reading

Posted in Chap 04 Location and design, Sector: Construction, Sector: Hospitality & Tourism | Tagged , | Leave a comment

The impact of seasonality and fuel costs on easyjet

easyjet shares lost 6% this week on the release of their half year results.  The airline, like most other similar airlines in Europe, always makes a loss in the winter months  due to lower levels of demand at this time … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , , , , | Leave a comment

Implications of AI for the travel industry

Over the next few years, consumers and employees will increasingly speak to their smart devices rather than use a key board. This has significant implications for how consumers will buy products and services and for how these products will be made … Continue reading

Posted in Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , | Leave a comment

The impact of Brexit on the UK labour market as it relates to the hospitality industry

We talk about the importance of understanding the labour market and its impact on managing employees on pages 282 to 284 of our book.  Currently the UK government’s decision to trigger Article 50 in order to leave the EU has resulted … Continue reading

Posted in Chap 11 Jobs and people, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

How hotels can exploit the internet of things

It is easy to think of the ‘internet of things’ as smart devices ‘talking’ to and interacting with each other.  But it’s not just that.  If one of the devices is the smart phone in the hands of a customer, then … Continue reading

Posted in Chap 08 Queuing and customers, Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Operations Insight: MyDisney Experience App

Disney Theme Parks have always been at the forefront of managing queues.  They were one of the first organisations to understand the psychology of waiting lines (page 208) and implement policies designed to occupy people’s time, turn uncertain waits into … Continue reading

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ATMs in North Korea!

North Korea has been in the headlines recently, but mainly with regard to IBMs rather than ATMs.  But this story is all about how newly installed ATMs at Pyongyang Airport do not appear to be functioning.   Now I’m not … Continue reading

Posted in Chap 10 Processes and technology, Sector: Financial Services, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Hotel Bars – redesigning their ‘servicescape’

As you know, the servicescape is “the physical and psychological setting in which a service experience is organised and delivered” (page 87).  And right now, it seems that many hotel brands are redesigning this setting to appeal to younger consumers, … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment