Category Archives: Sector: Hospitality & Tourism

The impact of seasonality and fuel costs on easyjet

easyjet shares lost 6% this week on the release of their half year results.  The airline, like most other similar airlines in Europe, always makes a loss in the winter months  due to lower levels of demand at this time … Continue reading

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Implications of AI for the travel industry

Over the next few years, consumers and employees will increasingly speak to their smart devices rather than use a key board. This has significant implications for how consumers will buy products and services and for how these products will be made … Continue reading

Posted in Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , | Leave a comment

The impact of Brexit on the UK labour market as it relates to the hospitality industry

We talk about the importance of understanding the labour market and its impact on managing employees on pages 282 to 284 of our book.  Currently the UK government’s decision to trigger Article 50 in order to leave the EU has resulted … Continue reading

Posted in Chap 11 Jobs and people, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

How hotels can exploit the internet of things

It is easy to think of the ‘internet of things’ as smart devices ‘talking’ to and interacting with each other.  But it’s not just that.  If one of the devices is the smart phone in the hands of a customer, then … Continue reading

Posted in Chap 08 Queuing and customers, Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Operations Insight: MyDisney Experience App

Disney Theme Parks have always been at the forefront of managing queues.  They were one of the first organisations to understand the psychology of waiting lines (page 208) and implement policies designed to occupy people’s time, turn uncertain waits into … Continue reading

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ATMs in North Korea!

North Korea has been in the headlines recently, but mainly with regard to IBMs rather than ATMs.  But this story is all about how newly installed ATMs at Pyongyang Airport do not appear to be functioning.   Now I’m not … Continue reading

Posted in Chap 10 Processes and technology, Sector: Financial Services, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Hotel Bars – redesigning their ‘servicescape’

As you know, the servicescape is “the physical and psychological setting in which a service experience is organised and delivered” (page 87).  And right now, it seems that many hotel brands are redesigning this setting to appeal to younger consumers, … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Umami Burger’s international expansion strategy – logical or bonkers?

This article, based on the firm’s press release, explains that the Japanese-themed burger chain Umami Burger is to open it’s first restaurant outside the USA in Tokyo. The Founder of the chain of 24 restaurants Sam Nazarian states, “Umami Burger has … Continue reading

Posted in Chap 17 Internationalisation and CSR, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Operations Insights from BBC documentary series?

Regular readers of this blog may wonder why I’ve not blogged about two series on BBC television that ‘go behind the scenes’ of real life operations.  I’m talking about ‘Inside the Factory‘, now into its second series on BBC2, and … Continue reading

Posted in Chap 01 Introduction, Sector: Hospitality & Tourism, Sector: Manufacturing | Tagged | Leave a comment

It is revenue management, Jim. But not as we know it.

It is a fact of life that new and contemporary concepts often appear to supersede existing ideas, when in reality they take on a meaning way beyond their true scope.  Revenue management is a good example of this.  In the … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged | Leave a comment