Category Archives: Chap 04 Location and design

McDonalds USA relaunches McCafé

All brands need a reboot when they reach the mature stage of their life cycle, especially if they are coming under pressure from competitors and new entrants.  In the USA, McDonalds have announced a relaunch of their McCafé concept, as … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Co-branding shifts to multi-branding in the hotel industry

Co-branding has been around for many years now.  This is the idea that two brands can operate side-by-side in the same building, potentially sharing some back-of-house infrastructure and front-of-house management.  (We discuss this in our book on page 102).  If … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged | Leave a comment

From shopping mall to urban social hub

Interesting article by Natasha Stokes published this week.  It looks at how shopping centres/malls are changing, especially with regards the provision of other kinds of service operations such as restaurants, hotels, and cinemas.  The old style shopping mall had a … Continue reading

Posted in Chap 04 Location and design, Sector: Entertainment & Sport, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , , | Leave a comment

How do chains design the ideal hotel room?

This Wall Street Journal video discusses how hotel chains go about the room design process.  It also identifies some of the current trends.

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged | Leave a comment

Operations Insight: Dixons Carphone fighting off Amazon

Over the last four years, Dixons Carphone have consolidated their 25% market share of the UK’s consumer electronics market.  This is despite the fact that across the retail sector, from grocery goods to fashion, online shopping has resulted in significant … Continue reading

Posted in Chap 02 Winning Customers, Chap 04 Location and design, Sector: Retail | Tagged , , | Leave a comment

Radical Innovation Award in hospitality

Despite the fact that it has been going for 11 years I had not come across Radical Innovation (their website is here).  Each year they run a competition for hospitality industry professionals and for students to come up with new … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

It’s not just budget hotels being constructed from prefab modules

Budget hotels have been assembled from preconstructed modules for quite some time now, as have bathrooms installed into hotels.  But as this technology has become more sophisticated, more upmarket and boutique properties are being developed in this way .  For … Continue reading

Posted in Chap 04 Location and design, Sector: Construction, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Remote sensing for business

The term remote sensing has two different meanings.  Three years ago I blogged about how some firms are using sensors to monitor the performance of their machinery and equipment remotely.   This is often adopted as part of their products-as-services … Continue reading

Posted in Chap 04 Location and design, Sector: Public Services & Charities, Sector: Retail | Tagged , | Leave a comment

The Spurs new stadium

Really great website that tells you all about Tottenham Hotspurs new stadium.  Scheduled to open in 2018, the White Hart Lane site currently has eight tower cranes in operation and 1,500 construction workers involved in the project.  The completed stadium … Continue reading

Posted in Chap 04 Location and design, Chap 13 Projects and crises, Sector: Entertainment & Sport | Tagged | Leave a comment

“Retail apocalypse”

I’ve blogged about ubiquitisation – the process by which service firms grow and penetrate every geographic niche.  But I’ve not discussed “de-ubiquitisation” i.e. chains withdrawing from markets and closing stores.   But this is happening on a large scale, largely … Continue reading

Posted in Chap 04 Location and design, Sector: Retail | Tagged , , | Leave a comment