Category Archives: Chap 04 Location and design

Subway’s redesign of their servicescape

The new look Subway – refurbishment started a year ago, and will go global. Advertisements

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The only trend in design is be different to the last design

My headline is somewhat cynical.  It arise from looking at an interesting fastcodesign.com article about a new hotel – Sister City – planned for New York next year.  It is a “minimalist micro-hotel concept” apparently.  Or in common parlance an upmarket … Continue reading

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Think outside the box – think cylindrical

Leiden has a new car park.  Both in its construction and design it is highly innovative – as this video explains.

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How the IoT and AI can turn facilities management from a bug into a butterfly

Facilities management tends to be thought of as dull, unglamorous, and a chore, whereas the Internet of Things (IoT) and artificial intelligence (AI) are trendy, forward-looking, and exciting.  So you might think that never the twain shall meet – but … Continue reading

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Nudge, nudge, wink, wink – How McD promotes sales

As we explain in our book, we have known for some time that the servicescape, i.e. the physical environment in a service operation, can influence customer perceptions and behaviours.  This MarketWatch article provides another insight into how an understanding of behavioural … Continue reading

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Augmented gaming climbing walls now part of the shopping experience

I’ve blogged before about how shopping malls have to offer their visitors an ‘experience’.  Well “augmented gaming climbing walls” are now part of this experience, as Aerial Adventures in  the East Kilbride Shopping Centre so ably explains and illustrates here.  And … Continue reading

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Ryanair stays ‘tough’ with airports

In the last few years Ryanair has significantly changed its approach to customers (see my blog of 14 April 2014).  But it continues to be ‘tough’ when it comes to its relationship with airports.  The airline has just announced that … Continue reading

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‘New Retail’ – a fully integrated online and in-store experience

This video by Alibaba showcases their concept of ‘New Retail’, which turnings shopping into both an online and in-store experience.

Posted in Chap 04 Location and design, Chap 10 Processes and technology, Sector: I.T. & ecommerce, Sector: Retail | Tagged , , | Leave a comment

Element hotels – clever cost saving design

Marriott has opened 32 Element properties (mainly in the U.S.A.) and has a further 72 in the pipeline.  The Element concept is basically a studio hotel, that is to say a conventional hotel room that is slightly larger in order to … Continue reading

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Turning the taxi into a convenience store

Great story from VB (venture beat).  Cargo is a US-based marketing company that develops new channels of distribution for confectionary, cosmetics and electronics manufacturers.  One such channel is the “ride-hailing” sector i.e. taxis.  More specifically Cargo has partnered with Uber … Continue reading

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