Category Archives: Chap 04 Location and design

Shared Service Centres report

A shared service centre (SSC) is where business operations – typically back-office – are consolidated to be used by multiple parts of the same organisation.  They originated in the 1980s, typically based around centralised computing services, but over the years … Continue reading

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How nappies sell beer

Cross merchandising refers to displaying products from different categories together, in order to generate additional revenue for the store.  This is why you have to go along the the beer and snack aisle to get to the nappies.  New mums … Continue reading

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Insights from… OI

The Outsourcing Institute “is a neutral professional association dedicated solely to outsourcing, providing information, research, networking opportunities and customized outsourcing services and solutions to the industry”.  It has a number of resources, some of which are viewable by non-members, under … Continue reading

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Customised handbags

I was in Bonn recently and came across this O bag store (see photo). O bag are an Italian company that retail handbags, backpacks, sunglasses, clocks, watches and accessories.  They have stores in more than ten countries.  But as part … Continue reading

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Operations Insight: Pulse & Cocktails

Many years ago I met and interviewed Alan Jones.  Alan set up the very first Little Chef operations in the U.K. and went on to develop the chain.  Very successful for forty years, the chain struggled from 2007 onwards, with … Continue reading

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Design features of airport terminals

According to the latest J.D. Power 2019 North America Airport Satisfaction Survey, passenger satisfaction with airports is sluggish to say the least.  This is attributed to the fact that many airports are undergoing major infrastructure improvement to cope with growing … Continue reading

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Integrated online and offline retail

Alibaba have digitised the supermarket – turning it into both a fulfilment centre and retail outlet.

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Operations Insight: Blades

Blades is one of two barbers in the market town of Somerton, in mid Somerset.  It has recently relocated its premises onto the town’s main street.  It used to be under an arch in the pedestrian precinct, in premises only … Continue reading

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The Texas Whataburger mouse

As the video showing a mouse jump into a deep fat fryer in a Whataburger restaurant in Texas has gone viral, I expect you’ve already seen it, so I am not going to post it here.  But it is a … Continue reading

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Contemporary stadium design

Interesting article from Deloitte Insights that look at how digital transformation can contribute to enhancing the sports fan experience in stadia, more specifically the NFL.  It begins by identifying this sport’s order qualifiers and order winners (although of course they … Continue reading

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