Category Archives: Chap 04 Location and design

‘New Retail’ – a fully integrated online and in-store experience

This video by Alibaba showcases their concept of ‘New Retail’, which turnings shopping into both an online and in-store experience. Advertisements

Posted in Chap 04 Location and design, Chap 10 Processes and technology, Sector: I.T. & ecommerce, Sector: Retail | Tagged , , | Leave a comment

Element hotels – clever cost saving design

Marriott has opened 32 Element properties (mainly in the U.S.A.) and has a further 72 in the pipeline.  The Element concept is basically a studio hotel, that is to say a conventional hotel room that is slightly larger in order to … Continue reading

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Turning the taxi into a convenience store

Great story from VB (venture beat).  Cargo is a US-based marketing company that develops new channels of distribution for confectionary, cosmetics and electronics manufacturers.  One such channel is the “ride-hailing” sector i.e. taxis.  More specifically Cargo has partnered with Uber … Continue reading

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Hotel asset management – the preoccupation of hotel chain CEOs?

The annual U.S. Lodging Conference is taking place right now in the Arizona Biltmore hotel.  As is usual, there has been a panel of hotel chain CEOs discussing the issues of most importance to them, as reported on here by … Continue reading

Posted in Chap 04 Location and design, Chap 13 Projects and crises, Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

McDonalds USA relaunches McCafé

All brands need a reboot when they reach the mature stage of their life cycle, especially if they are coming under pressure from competitors and new entrants.  In the USA, McDonalds have announced a relaunch of their McCafé concept, as … Continue reading

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Co-branding shifts to multi-branding in the hotel industry

Co-branding has been around for many years now.  This is the idea that two brands can operate side-by-side in the same building, potentially sharing some back-of-house infrastructure and front-of-house management.  (We discuss this in our book on page 102).  If … Continue reading

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From shopping mall to urban social hub

Interesting article by Natasha Stokes published this week.  It looks at how shopping centres/malls are changing, especially with regards the provision of other kinds of service operations such as restaurants, hotels, and cinemas.  The old style shopping mall had a … Continue reading

Posted in Chap 04 Location and design, Sector: Entertainment & Sport, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , , | Leave a comment

How do chains design the ideal hotel room?

This Wall Street Journal video discusses how hotel chains go about the room design process.  It also identifies some of the current trends.

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Operations Insight: Dixons Carphone fighting off Amazon

Over the last four years, Dixons Carphone have consolidated their 25% market share of the UK’s consumer electronics market.  This is despite the fact that across the retail sector, from grocery goods to fashion, online shopping has resulted in significant … Continue reading

Posted in Chap 02 Winning Customers, Chap 04 Location and design, Sector: Retail | Tagged , , | Leave a comment

Radical Innovation Award in hospitality

Despite the fact that it has been going for 11 years I had not come across Radical Innovation (their website is here).  Each year they run a competition for hospitality industry professionals and for students to come up with new … Continue reading

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