Tag Archives: design

‘The Human Connection’ – people and design

The Chartered Institute for Ergonomics and Human Factors has a series of free to download case studies on “how ergonomics and human factors can improve lives, business and society” (here).  To give you a flavour of what these range over, … Continue reading

Posted in Chap 15 Lean and agile | Tagged , | Leave a comment

The Spurs new stadium

Really great website that tells you all about Tottenham Hotspurs new stadium.  Scheduled to open in 2018, the White Hart Lane site currently has eight tower cranes in operation and 1,500 construction workers involved in the project.  The completed stadium … Continue reading

Posted in Chap 04 Location and design, Chap 13 Projects and crises, Sector: Entertainment & Sport | Tagged | Leave a comment

Hotel Bars – redesigning their ‘servicescape’

As you know, the servicescape is “the physical and psychological setting in which a service experience is organised and delivered” (page 87).  And right now, it seems that many hotel brands are redesigning this setting to appeal to younger consumers, … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Do you think user interfaces on consumer websites could be improved?

Having just blogged about online food retailing I thought this link might be relevant.  And having trolled through endless websites in order to bring you – Dear Reader – the stories you would find insightful, I find it particularly relevant. Walk.com … Continue reading

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‘Design thinking’ applied to higher education… and more

Don’t let anyone think that higher education is not a big business.  In the U.K. the sector has 2.3 million customers (i.e. students) of whom 13.5% are from outside the E.U., it employs nearly 400,000 people, and has a turnover … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Public Services & Charities | Tagged , | Leave a comment

Two Bit Circus – ‘micro-footprinting’ the amusement park

I’ve blogged about ‘micro-footprinting’ before – supermarkets opening mini-versions of their stores, burger chains with mini-outlets in cinemas, and so on.  It now seems that one concept that normally has a huge footprint – the amusement park – is about to … Continue reading

Posted in Chap 04 Location and design, Sector: Entertainment & Sport | Tagged , | Leave a comment

10 concepts for living/operating on or under the sea

This video provides a brief insight into 10 planned developments for operating and/or living under the sea.  Further details can be found by going to the links in the video.

Posted in Chap 13 Projects and crises, Sector: Construction, Sector: Hospitality & Tourism | Tagged , | Leave a comment

IKEA’s design ethos – think like a software company & open source?

IKEA’s Delaktig sofa comes with a multitude of click-on accessories, as this article explains.   But what is really interesting, from an operations point of view, is how they are thinking about design. One aspect of this is ‘thinking like … Continue reading

Posted in Chap 12 New products and services, Sector: Retail | Tagged , | Leave a comment

‘Micro-footprinting’ Habitat

Nearly twenty years ago I identified five key trends affecting hospitality operations (Jones 1999).  One of these was micro-footprinting – “…operations are being designed much smaller, so that they can be located in ‘host environments’…[so that] smaller units can be located … Continue reading

Posted in Chap 04 Location and design, Sector: Retail | Tagged , | Leave a comment

How Airbnb designs for trust

Joe Gebbia talks about how he started up Airbnb and how the concept was “designed”.   More specifically he talks about the key concept that underpins his business, namely trust between the hosts and guests, and how he “designed trust into” … Continue reading

Posted in Chap 01 Introduction, Sector: Hospitality & Tourism | Tagged , , | Leave a comment