Tag Archives: design

Think outside the box – think cylindrical

Leiden has a new car park.  Both in its construction and design it is highly innovative – as this video explains. Advertisements

Posted in Chap 04 Location and design, Sector: Construction | Tagged , , | Leave a comment

Real-time retailing – how analytics is improving merchandising

Interesting video from CNNMoney that explains how retailers can use their security cameras to track the behaviour of customers.  This information, when combined with sales data, then enables the retailer to modify where and how merchandise is displayed, in order … Continue reading

Posted in Chap 10 Processes and technology, Sector: Retail | Tagged , , | Leave a comment

Nudge, nudge, wink, wink – How McD promotes sales

As we explain in our book, we have known for some time that the servicescape, i.e. the physical environment in a service operation, can influence customer perceptions and behaviours.  This MarketWatch article provides another insight into how an understanding of behavioural … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Element hotels – clever cost saving design

Marriott has opened 32 Element properties (mainly in the U.S.A.) and has a further 72 in the pipeline.  The Element concept is basically a studio hotel, that is to say a conventional hotel room that is slightly larger in order to … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , | Leave a comment

McDonalds USA relaunches McCafé

All brands need a reboot when they reach the mature stage of their life cycle, especially if they are coming under pressure from competitors and new entrants.  In the USA, McDonalds have announced a relaunch of their McCafé concept, as … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

From shopping mall to urban social hub

Interesting article by Natasha Stokes published this week.  It looks at how shopping centres/malls are changing, especially with regards the provision of other kinds of service operations such as restaurants, hotels, and cinemas.  The old style shopping mall had a … Continue reading

Posted in Chap 04 Location and design, Sector: Entertainment & Sport, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , , | Leave a comment

Customisation in air travel from Airbus

Airbus A3 Transpose is what air travel might be like in the future…

Posted in Chap 12 New products and services, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Clothes that grow with the child

Petit Pli is what happens when an aeronautical engineer decides to design children’ clothing.  This startup sells outerwear that will fit a child from the age of 4 month up to 36 months.  As I have three grandsons ranging in … Continue reading

Posted in Chap 12 New products and services, Sector: Manufacturing, Sector: Retail | Tagged | Leave a comment

How do chains design the ideal hotel room?

This Wall Street Journal video discusses how hotel chains go about the room design process.  It also identifies some of the current trends.

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged | Leave a comment

Operations Insight: Dixons Carphone fighting off Amazon

Over the last four years, Dixons Carphone have consolidated their 25% market share of the UK’s consumer electronics market.  This is despite the fact that across the retail sector, from grocery goods to fashion, online shopping has resulted in significant … Continue reading

Posted in Chap 02 Winning Customers, Chap 04 Location and design, Sector: Retail | Tagged , , | Leave a comment