Tag Archives: design

From shopping mall to urban social hub

Interesting article by Natasha Stokes published this week.  It looks at how shopping centres/malls are changing, especially with regards the provision of other kinds of service operations such as restaurants, hotels, and cinemas.  The old style shopping mall had a … Continue reading

Posted in Chap 04 Location and design, Sector: Entertainment & Sport, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , , | Leave a comment

Customisation in air travel from Airbus

Airbus A3 Transpose is what air travel might be like in the future…

Posted in Chap 12 New products and services, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Clothes that grow with the child

Petit Pli is what happens when an aeronautical engineer decides to design children’ clothing.  This startup sells outerwear that will fit a child from the age of 4 month up to 36 months.  As I have three grandsons ranging in … Continue reading

Posted in Chap 12 New products and services, Sector: Manufacturing, Sector: Retail | Tagged | Leave a comment

How do chains design the ideal hotel room?

This Wall Street Journal video discusses how hotel chains go about the room design process.  It also identifies some of the current trends.

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged | Leave a comment

Operations Insight: Dixons Carphone fighting off Amazon

Over the last four years, Dixons Carphone have consolidated their 25% market share of the UK’s consumer electronics market.  This is despite the fact that across the retail sector, from grocery goods to fashion, online shopping has resulted in significant … Continue reading

Posted in Chap 02 Winning Customers, Chap 04 Location and design, Sector: Retail | Tagged , , | Leave a comment

Radical Innovation Award in hospitality

Despite the fact that it has been going for 11 years I had not come across Radical Innovation (their website is here).  Each year they run a competition for hospitality industry professionals and for students to come up with new … Continue reading

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The future of retailing? Wheelys 247 is beta testing in Shanghai.

Posted in Chap 10 Processes and technology, Sector: Retail | Tagged , , | Leave a comment

‘The Human Connection’ – people and design

The Chartered Institute for Ergonomics and Human Factors has a series of free to download case studies on “how ergonomics and human factors can improve lives, business and society” (here).  To give you a flavour of what these range over, … Continue reading

Posted in Chap 15 Lean and agile | Tagged , | Leave a comment

The Spurs new stadium

Really great website that tells you all about Tottenham Hotspurs new stadium.  Scheduled to open in 2018, the White Hart Lane site currently has eight tower cranes in operation and 1,500 construction workers involved in the project.  The completed stadium … Continue reading

Posted in Chap 04 Location and design, Chap 13 Projects and crises, Sector: Entertainment & Sport | Tagged | Leave a comment

Hotel Bars – redesigning their ‘servicescape’

As you know, the servicescape is “the physical and psychological setting in which a service experience is organised and delivered” (page 87).  And right now, it seems that many hotel brands are redesigning this setting to appeal to younger consumers, … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment