Tag Archives: service firm life cycle

Reigniting growth in stagnant industrial companies

This article on the Bain & Co website looks at the issue of why so many industrial companies plateau, rather than continue to grow.  From talking to these companies, Bain & Co identify that it is not external factors that … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing | Tagged , , | Leave a comment

Factors that enable business startups

This piece by Nicky Jackson on the entrepreneur.com website is headlined “10 forces that have caused the packaged food startup explosion”.  I’m not sure that these can be categorised as “forces”, that they have “caused” anything (maybe ‘helped shape’?), nor … Continue reading

Posted in Chap 12 New products and services, Sector: Manufacturing, Sector: Retail | Tagged , , , , | Leave a comment

Wingstop winging its way to the UK

This restaurant chain is set to open 100 new outlets in the UK in the next 12 years.  If you’ve not heard of it here is their corporate video.  But what interests me is it’s growth strategy and its international … Continue reading

Posted in Chap 17 Internationalisation and CSR | Tagged , | Leave a comment

Umami Burger’s international expansion strategy – logical or bonkers?

This article, based on the firm’s press release, explains that the Japanese-themed burger chain Umami Burger is to open it’s first restaurant outside the USA in Tokyo. The Founder of the chain of 24 restaurants Sam Nazarian states, “Umami Burger has … Continue reading

Posted in Chap 17 Internationalisation and CSR, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Eco hotels brand development and growth strategy

Eco Hotels is a newly formed hotel chain originating in India.  They currently have 3 The Eco properties and 3 Ecolodge properties.  From an operations perspective they have three interesting aspects. First, as their name suggests, they claim to be … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Canteen – five years on

One of the interesting things about looking back at operations I first blogged about five years ago is the extent to which they have developed as “theory” suggested they would.  One such theory or model is the service firm life … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged | Leave a comment

Inamo – five years on

In January 2012 Inamo had two restaurants in London.  Five years later one restaurant was closed, and two new sites were developed – one in Covent Garden and another in Camden. I blogged about this concept because of its use of … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Burger & Lobster chain failing growth stage of SFLC?

I’ve always been a fan of the ‘service firm life cycle’ (SFLC) despite the fact that it is judged to be old-fashioned and too simplistic by some experts.  I remain a fan because time and time again the concept and … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Operations Insight: the Seafood Pub Company – going for growth

The Seafood Pub Company was started by the Neve family in 2010 in the north of England..  At the end of 2014 they had grown their chain of pubs to seven.  But in 2015 they plan to open another 20 … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Drybar – it’s a blow out

I have to admit I am not an expert on hair salons.  But Drybar provides some great insights into managing operations.  Started only three years ago, it is now a chain of 30 salons across the USA, with its own … Continue reading

Posted in Chap 02 Winning Customers, Sector: Retail | Tagged , , | Leave a comment