Tag Archives: service firm life cycle

McDonalds USA relaunches McCafé

All brands need a reboot when they reach the mature stage of their life cycle, especially if they are coming under pressure from competitors and new entrants.  In the USA, McDonalds have announced a relaunch of their McCafé concept, as … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

“History runs in cycles” – does it?

I’ve been thinking and blogging about the ‘fourth industrial revolution’ (i4.0) recently.  In our book, we discuss how operations and processes evolved through three eras – craft, mass production, and strategic (pages 60-65).  So in our second edition, i4.0 will … Continue reading

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Reigniting growth in stagnant industrial companies

This article on the Bain & Co website looks at the issue of why so many industrial companies plateau, rather than continue to grow.  From talking to these companies, Bain & Co identify that it is not external factors that … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing | Tagged , , | Leave a comment

Factors that enable business startups

This piece by Nicky Jackson on the entrepreneur.com website is headlined “10 forces that have caused the packaged food startup explosion”.  I’m not sure that these can be categorised as “forces”, that they have “caused” anything (maybe ‘helped shape’?), nor … Continue reading

Posted in Chap 12 New products and services, Sector: Manufacturing, Sector: Retail | Tagged , , , , | Leave a comment

Wingstop winging its way to the UK

This restaurant chain is set to open 100 new outlets in the UK in the next 12 years.  If you’ve not heard of it here is their corporate video.  But what interests me is it’s growth strategy and its international … Continue reading

Posted in Chap 17 Internationalisation and CSR | Tagged , | Leave a comment

Umami Burger’s international expansion strategy – logical or bonkers?

This article, based on the firm’s press release, explains that the Japanese-themed burger chain Umami Burger is to open it’s first restaurant outside the USA in Tokyo. The Founder of the chain of 24 restaurants Sam Nazarian states, “Umami Burger has … Continue reading

Posted in Chap 17 Internationalisation and CSR, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Eco hotels brand development and growth strategy

Eco Hotels is a newly formed hotel chain originating in India.  They currently have 3 The Eco properties and 3 Ecolodge properties.  From an operations perspective they have three interesting aspects. First, as their name suggests, they claim to be … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Canteen – five years on

One of the interesting things about looking back at operations I first blogged about five years ago is the extent to which they have developed as “theory” suggested they would.  One such theory or model is the service firm life … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged | Leave a comment

Inamo – five years on

In January 2012 Inamo had two restaurants in London.  Five years later one restaurant was closed, and two new sites were developed – one in Covent Garden and another in Camden. I blogged about this concept because of its use of … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Burger & Lobster chain failing growth stage of SFLC?

I’ve always been a fan of the ‘service firm life cycle’ (SFLC) despite the fact that it is judged to be old-fashioned and too simplistic by some experts.  I remain a fan because time and time again the concept and … Continue reading

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