Tag Archives: service firm life cycle

Mission Mars growth plans for Albert’s Schloss

Albert’s Schloss is a beer hall concept in Manchester, designed and operated by the Mission Mars group.  If you’ve not been there, do the next best thing – visit its website.  And if you’ve never heard of Mission Mars, here’s … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Building a brand based on organisational cultural identity

A ‘new’ hotel chain has just been launched in the U.K. – the House of Thwaites.  From an OM perspective what is interesting about this is two things – the role of organisational culture and the service firm life cycle … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 11 Jobs and people, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Gaucho… Oucho!

The Gaucho chain of restaurants has gone into administration.  Already this year other restaurant chains have announced closures – Jamie’s Italian, Prezzo and Byrons.  This has been put down to “consumers changing the spending habits”. Source: https://www.bbc.co.uk/news/business-44870789 But let’s look at … Continue reading

Posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

McDonalds USA relaunches McCafé

All brands need a reboot when they reach the mature stage of their life cycle, especially if they are coming under pressure from competitors and new entrants.  In the USA, McDonalds have announced a relaunch of their McCafé concept, as … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

“History runs in cycles” – does it?

I’ve been thinking and blogging about the ‘fourth industrial revolution’ (i4.0) recently.  In our book, we discuss how operations and processes evolved through three eras – craft, mass production, and strategic (pages 60-65).  So in our second edition, i4.0 will … Continue reading

Posted in Chap 01 Introduction | Tagged , , , | Leave a comment

Reigniting growth in stagnant industrial companies

This article on the Bain & Co website looks at the issue of why so many industrial companies plateau, rather than continue to grow.  From talking to these companies, Bain & Co identify that it is not external factors that … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing | Tagged , , | Leave a comment

Factors that enable business startups

This piece by Nicky Jackson on the entrepreneur.com website is headlined “10 forces that have caused the packaged food startup explosion”.  I’m not sure that these can be categorised as “forces”, that they have “caused” anything (maybe ‘helped shape’?), nor … Continue reading

Posted in Chap 12 New products and services, Sector: Manufacturing, Sector: Retail | Tagged , , , , | Leave a comment

Wingstop winging its way to the UK

This restaurant chain is set to open 100 new outlets in the UK in the next 12 years.  If you’ve not heard of it here is their corporate video.  But what interests me is it’s growth strategy and its international … Continue reading

Posted in Chap 17 Internationalisation and CSR | Tagged , | Leave a comment

Umami Burger’s international expansion strategy – logical or bonkers?

This article, based on the firm’s press release, explains that the Japanese-themed burger chain Umami Burger is to open it’s first restaurant outside the USA in Tokyo. The Founder of the chain of 24 restaurants Sam Nazarian states, “Umami Burger has … Continue reading

Posted in Chap 17 Internationalisation and CSR, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Eco hotels brand development and growth strategy

Eco Hotels is a newly formed hotel chain originating in India.  They currently have 3 The Eco properties and 3 Ecolodge properties.  From an operations perspective they have three interesting aspects. First, as their name suggests, they claim to be … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment