Category Archives: Sector: Retail

Chocolate in more forms than you can imagine

This is the retail outlet of Lindt’s Chocolate Museum in Cologne.  Again a highly sensory servicescape, with tantalising displays. Advertisements

Posted in Chap 04 Location and design, Sector: Retail | Tagged | Leave a comment

Shopping behaviour in Dille and Kamille

This is the interior of Dille and Kamille, the homeware store, in Maastricht, Holland. It was fascinating to observe the behaviour of Dutch shoppers in this outlet today.  They… stroked fabric products picked up objects to look underneath handed objects … Continue reading

Posted in Chap 02 Winning Customers, Sector: Retail | Tagged , | Leave a comment

Ocado’s automated distribution centre

Given the previous blog about Amazon, I thought you’d like to see this.  Compare it with how you load your shopping trolley….

Posted in Chap 06 Materials and inventory, Sector: Retail | Tagged , , | Leave a comment

’21 data science systems used by Amazon to operate its business’

The headline is the title the second article by Vincent Granville, I referred to in my last post.  It identifies each part of the operation – such as supply chain, inventory, and payments – and identifies what is specifically being … Continue reading

Posted in Chap 01 Introduction, Sector: Retail | Tagged , , , , | Leave a comment

Big data selects locations for restaurant chain

Interesting insight on Deloitte’s website explaining how it has helped Hawksmoor select a new site in Edinburgh.  The consulting firm have developed a location planning tool – LocationEdge – that analyses the key drivers of performance of existing outlets, and … Continue reading

Posted in Chap 04 Location and design, Sector: Retail | Tagged | Leave a comment

Operations Insight: Gymshark

BBC’s ‘The Boss‘ has just featured Ben Francis, the 26 year old founder of Gymshark. This online business is now turning over £100 million a year, having started up only six years ago.  As the company’s website explains it “is … Continue reading

Posted in Chap 11 Jobs and people, Sector: Manufacturing, Sector: Retail | Tagged , , | Leave a comment

Insights into innovation

London Business School has a webpage devoted to case studies of innovation.  It includes insights into Amazon, Samsung and YouTube, as well as examples of less well known innovative companies. It introduces these cases with a brief overview, which includes … Continue reading

Posted in Chap 12 New products and services, Chap 16 Innovation and CI, Sector: Manufacturing, Sector: Retail | Tagged , | Leave a comment

The pinball theory of shopping experience design

This video ties together two recent blogs – one on the decline of shopping malls and the other on servicescape design.  It discusses how the latter is trying to slow down the former….

Posted in Chap 04 Location and design, Sector: Retail | Tagged , , | Leave a comment

Reinventing the high street

Having just blogged about Gen Z killing shopping malls, this piece on the BBC Business website caught my eye.  It identifies that Altrincham, in Greater Manchester, has reinvigorated its “high street”.  A few years ago 30% of store space was … Continue reading

Posted in Chap 02 Winning Customers, Sector: Retail | Tagged | Leave a comment

How Zara designs its servicescape

Great insight from Business Insider into how fashion retailer Zara goes about designing its stores, interiors and merchandising.  The headline is somewhat hyperbolic, describing them as “secret” stores.  But many operators have mock-ups at their headquarters, just like this.  Nonetheless … Continue reading

Posted in Chap 04 Location and design, Sector: Retail | Tagged , | Leave a comment