Category Archives: Sector: Retail

Lean six sigma applied to service operations

In our book (page 18) we argue that manufacturing and service operations are not so different, except for the the concept of “simultaneity/inseparability” i.e. direct delivery of the offer to the consumer.  Even so there is a danger that some … Continue reading

Posted in Chap 09 Quality, Chap 15 Lean and agile, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , , , | Leave a comment

The digital transformation of how customers pay for things

Recent blogs have talked a lot about the digital transformation of production processes.  This blog focuses on customers and how they pay for goods and services.  Business Insider has a whole series of articles on this topic and I am … Continue reading

Posted in Chap 01 Introduction, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Retail | Tagged , | Leave a comment

Operations Insight: ASDA – designing sustainability into their new product development process

This detailed case study can be found on the WRAP website.  WRAP is a charity set up in 2000 to encourage and support the sustainable use of resources.  It works in a range of areas – food, hospitality, electrical, textiles, agriculture, … Continue reading

Posted in Chap 12 New products and services, Sector: Retail | Tagged , , , | Leave a comment

Research Insight: why long queues might be desirable

This article identifies that retailers should not be too worried if long queues form during seasonal sales.  This is because sales attract a different kind of shopper to those who regularly shop in the store.  Sales shoppers are more price … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Retail | Tagged , | Leave a comment

Smart technology in shopping malls

I’ve blogged about smart technology in manufacturing, but not discussed its application in the retail setting.  This JLL Real Views article does just that.  It identifies how the following technologies are being used: Beacons – these Bluetooth devices activate customers’ … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Retail | Tagged , , | Leave a comment

What supply chain trends are evident in the apparel sector?

Having just blogged about Bain & Company’s insights into how supply chains are changing, I came across this article on the McKinsey & Company website.  This was based on a survey and in-depth discussions with 29 Chief Procurement Officers of … Continue reading

Posted in Chap 05 Supply chain, Chap 17 Internationalisation and CSR, Sector: Manufacturing, Sector: Retail | Tagged , , , | Leave a comment

Do you have a chatbot strategy?

A what?  Just in case you did not know a chatbot is “a digital service that can hold natural sounding conversations with human beings with the aim of accomplishing particular tasks, such as answering questions or enabling product purchases”.  This … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Retail | Tagged , , | Leave a comment

How the IoT will change the food supply chain

Recent blogs have considered some of the implications of digital transformation in general terms, this blog looks at one specific sector.  IGD is a charity which analyse trends to provide insights for the food and grocery industry so that they better … Continue reading

Posted in Chap 05 Supply chain, Sector: Retail | Tagged , , , , | Leave a comment

Operations Insight: Big Data – making digital transformations

This Insight is different to most.  Instead of focusing one one operation, it focuses on the topic of ‘big data’ and identifies a few examples of how this technology is being adopted across a range of industry sectors. Google – … Continue reading

Posted in Chap 01 Introduction, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment

Death of a salesman – the spread of disintermediation?

Interesting article from Lesniak Swann discussing Hyundai’s decision to launch its ‘click to buy’ service (check it out here).  This is another example of ‘disintermediation’ whereby manufacturers sell directly to consumers and potentially eliminate their physical distribution network, or service … Continue reading

Posted in Chap 05 Supply chain, Sector: Manufacturing, Sector: Retail | Tagged , , | Leave a comment