Category Archives: Sector: Retail

Remote sensing for business

The term remote sensing has two different meanings.  Three years ago I blogged about how some firms are using sensors to monitor the performance of their machinery and equipment remotely.   This is often adopted as part of their products-as-services … Continue reading

Posted in Chap 04 Location and design, Sector: Public Services & Charities, Sector: Retail | Tagged , | Leave a comment

Category management jargon – the relevance of finger space

As I explained recently, looking at the jargon used by any group of professionals provides great insight into how they manage their operations.  So I was interested to see this glossary of terms used in category management.  Many of these terms … Continue reading

Posted in Chap 06 Materials and inventory, Sector: Retail | Tagged , , , | Leave a comment

Logistics in 2017

Always take with a pinch of salt anyone who forecasts trends for the forthcoming year.  Nonetheless it is sometimes worth looking at such forecasts, because they can tell you what is happening right now…  Here’s one CEO’s view of how … Continue reading

Posted in Chap 05 Supply chain, Chap 06 Materials and inventory, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Retail | Tagged , , | Leave a comment

Dropshipping pros and cons

I’ve frequently blogged about online retailing, but I have not mentioned an operations phenomenon that often underpins this business model – ‘dropshipping‘.   This is the concept of not holding any retail inventory, but shipping goods to customers directly from … Continue reading

Posted in Chap 06 Materials and inventory, Sector: Retail | Tagged , , , , , | Leave a comment

“Retail apocalypse”

I’ve blogged about ubiquitisation – the process by which service firms grow and penetrate every geographic niche.  But I’ve not discussed “de-ubiquitisation” i.e. chains withdrawing from markets and closing stores.   But this is happening on a large scale, largely … Continue reading

Posted in Chap 04 Location and design, Sector: Retail | Tagged , , | Leave a comment

How selfies have boosted industry sales by £55 million – but which industry?

You’d think it was smart phone or social media companies that have gotten a boost from selfies wouldn’t you?  They probably have.  But this recent tweet from The Grocer caught my eye – ‘Cosmetic industry sales boosted by selfies’.  Of course, … Continue reading

Posted in Chap 02 Winning Customers, Sector: Retail | Tagged , | Leave a comment

How food retailers need to change their business model in response to online distributors

Insightful infographic by Oliver Wyman here that explains how the established food real chains need to respond to new competition from online operators such as AmazonFresh.  Most of the defensive tactics are operational – reduce costs, innovate in-store, and effective pricing. … Continue reading

Posted in Chap 14 Operations strategy, Sector: Retail | Tagged , , , | Leave a comment

Lululemon just a lemon?

I learned a new word today – “athleisure”.   This is the sector of the retail clothing market that designs and sells athletic clothing for non-athletic consumers.  It is a sector that Lululemon was in the vanguard of in the USA, so … Continue reading

Posted in Chap 02 Winning Customers, Sector: Retail | Tagged , , | Leave a comment

Post-Brexit UK trade deal with USA

Prof Chris Elliott outlines his concerns about the proposed trade deal between the UK and USA from the point of view of food safety and ethical production standards. His full article can be read on The Grocer website.    

Posted in Chap 17 Internationalisation and CSR, Sector: Retail | Tagged , , | Leave a comment

£36 billion – the cost of poor service

Ombudsman Services has just issue a press release that highlights the findings of their fourth annual Consumer Action Report.  It has calculated that the total cost to UK operators of poor service is £36 billion.  The main points are: More … Continue reading

Posted in Chap 09 Quality, Sector: Energy & Utilities, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Retail | Leave a comment