Category Archives: Sector: Retail

“Pivoting” supply chains – using smart technology to make supply chains dynamic as well as fast

There is an insightful article in MITSloan Management Review this month.  It investigates the cutting edge of supply chain management and explains why smart technology should not be used just to make logistics faster, more reliable and cost less.  It should … Continue reading

Posted in Chap 05 Supply chain, Sector: Manufacturing, Sector: Retail | Tagged , , , | Leave a comment

When the low cost strategy leaves you nowhere to go – except down

We’ve blogged about budget airlines, hotels and restaurant chains, but not about retail chains.  Right now in the U.K. such low cost retailers are really struggling.  Poundworld has gone into administration, and 99p, Poundstretcher and Poundland are struggling.  This item … Continue reading

Posted in Chap 14 Operations strategy, Sector: Retail | Tagged , | Leave a comment

Manage the customer experience through ‘episodes’

Interesting article from Bain & Co that explains how managing customer ‘episodes’ may be the best way for pharmaceutical companies to improve their performance.  Although it is aimed at pharma, it explains how this approach has already been successfully adopted … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Financial Services, Sector: Manufacturing, Sector: Retail | Tagged | Leave a comment

“Science-based” revenue management

Interesting blog that explains how revenue management systems have changed over time.  It is clearly promoting Rainmaker’s own approach to RM, but even so it provides good insights into how analytics can provide a more sophisticated approach to pricing and … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism, Sector: Retail | Tagged , | Leave a comment

4% of global retail revenues are lost because goods are returned to vendor

Great infographic from Bain & Co. that outlines reverse logistics, how much it costs, and how much can be saved if managed effectively.

Posted in Chap 05 Supply chain, Sector: Retail | Tagged , | Leave a comment

How the IoT and AI can turn facilities management from a bug into a butterfly

Facilities management tends to be thought of as dull, unglamorous, and a chore, whereas the Internet of Things (IoT) and artificial intelligence (AI) are trendy, forward-looking, and exciting.  So you might think that never the twain shall meet – but … Continue reading

Posted in Chap 04 Location and design, Sector: Construction, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , | Leave a comment

Real-time retailing – how analytics is improving merchandising

Interesting video from CNNMoney that explains how retailers can use their security cameras to track the behaviour of customers.  This information, when combined with sales data, then enables the retailer to modify where and how merchandise is displayed, in order … Continue reading

Posted in Chap 10 Processes and technology, Sector: Retail | Tagged , , | Leave a comment

New fulfilment operation for Shop Direct

Shop Direct have just issued a press release outlining their plans for a new fulfilment operation in the East Midlands.  In an unusual move I am quoting it in full below – largely because it is all relevant to operations … Continue reading

Posted in Chap 06 Materials and inventory, Sector: Retail | Tagged , , , | Leave a comment

How art is going from galleries onto the web

Most original works of art are first sold through galleries, with a smaller number being directly commissioned by the client.  But as this article on the BBC Business News website explains, disintermediation is growing in the art world too, with … Continue reading

Posted in Chap 05 Supply chain, Sector: Retail | Tagged , | Leave a comment

It’s not about running a shop, it’s about building a community

I grew up in a shop – at least in the flat over the shop my parents ran.  It was a bit like the shop in the TV sitcom ‘Open All Hours’ – except it was four times the size … Continue reading

Posted in Chap 08 Queuing and customers, Chap 14 Operations strategy, Sector: Retail | Tagged , , , | Leave a comment