Category Archives: Sector: Retail

Operations Insight: selling ice cream in the winter

I’ve not blogged about seasonality recently and given the weather we are forecast I thought I should.  Ice cream seems to be the obvious product to talk about at this time of year.  So where better place to look than … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Manufacturing, Sector: Retail | Tagged | Leave a comment

‘New Retail’ – a fully integrated online and in-store experience

This video by Alibaba showcases their concept of ‘New Retail’, which turnings shopping into both an online and in-store experience.

Posted in Chap 04 Location and design, Chap 10 Processes and technology, Sector: I.T. & ecommerce, Sector: Retail | Tagged , , | Leave a comment

Turning the taxi into a convenience store

Great story from VB (venture beat).  Cargo is a US-based marketing company that develops new channels of distribution for confectionary, cosmetics and electronics manufacturers.  One such channel is the “ride-hailing” sector i.e. taxis.  More specifically Cargo has partnered with Uber … Continue reading

Posted in Chap 04 Location and design, Sector: Retail | Tagged , , , | Leave a comment

Seeing is believing – at least when it comes to fresh produce

Walmart has applied for a patent on the 3D imaging system it has developed, which they call ‘Fresh Online Experience’.  Research has shown that by far and away the most significant deterrent to buying fresh produce on line is customers … Continue reading

Posted in Chap 09 Quality, Chap 12 New products and services, Sector: Retail | Tagged , | Leave a comment

Amazon Go – the supermarket without queues… maybe

Today saw the launch of Amazon Go – a supermarket (or ‘convenience store’) which has no tills and no check outs.  It is fully automated.  Customers download the Amazon Go app, this is activated upon entering the store, technology monitors … Continue reading

Posted in Chap 08 Queuing and customers, Chap 10 Processes and technology, Sector: Retail | Tagged , , , | Leave a comment

Lean six sigma applied to service operations

In our book (page 18) we argue that manufacturing and service operations are not so different, except for the the concept of “simultaneity/inseparability” i.e. direct delivery of the offer to the consumer.  Even so there is a danger that some … Continue reading

Posted in Chap 09 Quality, Chap 15 Lean and agile, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , , , | Leave a comment

The digital transformation of how customers pay for things

Recent blogs have talked a lot about the digital transformation of production processes.  This blog focuses on customers and how they pay for goods and services.  Business Insider has a whole series of articles on this topic and I am … Continue reading

Posted in Chap 01 Introduction, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Retail | Tagged , | Leave a comment

Operations Insight: ASDA – designing sustainability into their new product development process

This detailed case study can be found on the WRAP website.  WRAP is a charity set up in 2000 to encourage and support the sustainable use of resources.  It works in a range of areas – food, hospitality, electrical, textiles, agriculture, … Continue reading

Posted in Chap 12 New products and services, Sector: Retail | Tagged , , , | Leave a comment

Research Insight: why long queues might be desirable

This article identifies that retailers should not be too worried if long queues form during seasonal sales.  This is because sales attract a different kind of shopper to those who regularly shop in the store.  Sales shoppers are more price … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Retail | Tagged , | Leave a comment

Smart technology in shopping malls

I’ve blogged about smart technology in manufacturing, but not discussed its application in the retail setting.  This JLL Real Views article does just that.  It identifies how the following technologies are being used: Beacons – these Bluetooth devices activate customers’ … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Retail | Tagged , , | Leave a comment