Category Archives: Sector: Retail

Death of a salesman – the spread of disintermediation?

Interesting article from Lesniak Swann discussing Hyundai’s decision to launch its ‘click to buy’ service (check it out here).  This is another example of ‘disintermediation’ whereby manufacturers sell directly to consumers and potentially eliminate their physical distribution network, or service … Continue reading

Posted in Chap 05 Supply chain, Sector: Manufacturing, Sector: Retail | Tagged , , | Leave a comment

Push, Pull and Ply – three alternative strategies in the grocery market

There has been a lot of discussion in the media about how Walmart will compete with Amazon now that it has acquired Whole Foods.  But what about all the other grocery retailers, how will they compete? This article identifies that … Continue reading

Posted in Chap 14 Operations strategy, Sector: Retail | Tagged , | Leave a comment

From shopping mall to urban social hub

Interesting article by Natasha Stokes published this week.  It looks at how shopping centres/malls are changing, especially with regards the provision of other kinds of service operations such as restaurants, hotels, and cinemas.  The old style shopping mall had a … Continue reading

Posted in Chap 04 Location and design, Sector: Entertainment & Sport, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , , | Leave a comment

Amazon’s “Shop the Future” – really? Talking tattoos – really?

On 20 July Amazon issued a press release entitled “New Shop the Future store from Amazon.co.uk features innovative electronics, home, health & beauty and food & drink products destined for future fame”.  It explains that this “store” (i.e. web page) … Continue reading

Posted in Chap 12 New products and services, Sector: Retail | Tagged , | Leave a comment

Clothes that grow with the child

Petit Pli is what happens when an aeronautical engineer decides to design children’ clothing.  This startup sells outerwear that will fit a child from the age of 4 month up to 36 months.  As I have three grandsons ranging in … Continue reading

Posted in Chap 12 New products and services, Sector: Manufacturing, Sector: Retail | Tagged | Leave a comment

When corporate cultures clash…

When American retail giant Walmart acquired online retailer jet.com last year it hit the headlines because of the $3.3 bn price tag.  Subsequently, the merged companies have been in the news because of the ongoing clash between their two corporate … Continue reading

Posted in Chap 11 Jobs and people, Sector: Retail | Tagged , | Leave a comment

Factors that enable business startups

This piece by Nicky Jackson on the entrepreneur.com website is headlined “10 forces that have caused the packaged food startup explosion”.  I’m not sure that these can be categorised as “forces”, that they have “caused” anything (maybe ‘helped shape’?), nor … Continue reading

Posted in Chap 12 New products and services, Sector: Manufacturing, Sector: Retail | Tagged , , , , | Leave a comment

Quality gaps in the digital customer experience

Last week, Capgemini launched their report – ‘The Disconnected Customer: what digital customer experience leaders teach us about reconnecting with customers‘ (PDF available here).  This is based on research with 600 executives and 3,000 consumers.   It seems that this … Continue reading

Posted in Chap 09 Quality, Sector: Financial Services, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged , | Leave a comment

Operations Insight: Dixons Carphone fighting off Amazon

Over the last four years, Dixons Carphone have consolidated their 25% market share of the UK’s consumer electronics market.  This is despite the fact that across the retail sector, from grocery goods to fashion, online shopping has resulted in significant … Continue reading

Posted in Chap 02 Winning Customers, Chap 04 Location and design, Sector: Retail | Tagged , , | Leave a comment

Artificial intelligence – how it might impact on business success

A new discussion paper from mckinsey.com – “How artificial intelligence can deliver real value to companies”.  It includes a survey of 3,000 ‘AI aware companies’ across the world.  This suggests that early adopters of this technology have higher margins than … Continue reading

Posted in Chap 01 Introduction, Sector: Energy & Utilities, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment