Tag Archives: franchising

Avid Hotels launched

IHG (Intercontinental Hotels Group) launched their new hotel brand two days ago, as their webpage explains.  They plan to open the first such property in 2018, and state that they have 150 potential franchisees lined up to adopt the brand. … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Wingstop winging its way to the UK

This restaurant chain is set to open 100 new outlets in the UK in the next 12 years.  If you’ve not heard of it here is their corporate video.  But what interests me is it’s growth strategy and its international … Continue reading

Posted in Chap 17 Internationalisation and CSR | Tagged , | Leave a comment

The power of franchising

It seems that franchising is alive and flourishing in the USA.  According to this article from the Nations’ Restaurant News, the franchise sector is expected to grow by $36 bn. in 2017.  This 8% growth rate is ahead of general … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged | Leave a comment

McDonalds market entry into India

McDonalds have been very successful in operating their concept in many countries – none less so than in India, where over 50% of the population is vegetarian.   This BBC article explains how they have gone about this.  The basic … Continue reading

Posted in Chap 17 Internationalisation and CSR, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Greene King – their operations strategy, business model and organisational form

I have a certain nostalgia for Greene King, the brewing and pub company based in Bury St Edmunds, where I was born and brought up.  Many’s the Summer evening I spent sitting outside one of their establishments, sipping a Vimto, … Continue reading

Posted in Chap 01 Introduction, Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Employees should not be made to pay for criminal behaviour of customers

A bit of a theme has emerged this week concerning how operators should treat their staff.      With this in mind, I was struck by this story from New Zealand about filling station employees having their wages docked, to … Continue reading

Posted in Chap 11 Jobs and people, Sector: Retail | Tagged , , , | Leave a comment

Interesting perspective on multi-unit management from a ‘veteran’ operator

A few weeks ago we posted a series of blogs about the ubiquitisation strategy i.e. retail chain management.   In these we identified that managing a chain was different to managing a single operation.  And that there were alternative roles that … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , | Leave a comment

The importance of partnerships and alliances in ubiquitisation

Generally the ubiquitisation strategy requires collaboration with other stakeholders, to a greater or lesser extent, by forming partnerships and alliances with other firms or organisations.  In most cases, firms will come to a commercial arrangement to enable them to operate … Continue reading

Posted in Chap 05 Supply chain, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , | Leave a comment

Holland & Barrett’s international expansion based on franchising

This company’s international expansion plans are based on developing franchising partners in key overseas markets.  They have a website dedicated to explaining franchise opportunities and their franchise model, stressing that potential partners should share H&B’s “commitments and values”.  According to an … Continue reading

Posted in Chap 17 Internationalisation and CSR, Sector: Retail | Tagged , | Leave a comment

Sound advice for any potential franchisee (and franchisor)

A very common way for an concept to grow into a consumer service chain is to franchise the operations (see pages 75-76).  This published interview with the publisher of UnhappyFranchisee.com illustrates in some detail, how taking on a franchise is not … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Entertainment & Sport, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , | Leave a comment