Tag Archives: robots

Robot monitoring coronavirus patient in U.S.

A patient who was diagnosed with the coronavirus is being “treated” by a robot “doctor”, as this article explains.  The robot is part of the hospital’s quarantine system, as it reduces the amount of contact staff have with patients.  It … Continue reading

Posted in Chap 10 Workforce and technology, Sector: Public Services & Charities | Tagged | Leave a comment

Robots in hotels

This six minute video shows how Sheraton have deployed three different kinds of customer service robot in their new West Coast property.  However… The presenter is highly enthusiastic about the adoption of this technology, but I have a number issues … Continue reading

Posted in Chap 08 Service Encounter, Sector: Hospitality & Tourism | Tagged , , | 1 Comment

Technology trends in the restaurant sector

Interesting article in The Restaurant Times which identifies technologies to look out for in 2020.  These are the trends along with operators who have adopted them: Voice technology – either in-house or via an app (KFC and Pizza Hut) Digital … Continue reading

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People don’t want chatbot butlers, they want chatbot professionals

Interesting report from CBInsights into why some chatbots have failed (Facebook’s M, Microsoft’s Tay and Google’s Allo) and others are highly effective.  Just to remind you a chatbot is “a text- or voice-based interface that lets users execute certain actions … Continue reading

Posted in Chap 10 Workforce and technology, Sector: Financial Services, Sector: Public Services & Charities | Tagged , | Leave a comment

Insights from… OI

The Outsourcing Institute “is a neutral professional association dedicated solely to outsourcing, providing information, research, networking opportunities and customized outsourcing services and solutions to the industry”.  It has a number of resources, some of which are viewable by non-members, under … Continue reading

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Looking at operations through a PRISM

For the last couple of years, Arthur D. Little have published a free online magazine called PRISM (here).  To give you a sense of the content, the latest edition – which has just come out – has articles on: open … Continue reading

Posted in Chap 01 Introduction, Sector: Energy & Utilities | Tagged , , , | Leave a comment

Building Cars: Secrets of the Assembly Line

If you did not see Building Cars: Secrets of the Assembly Line when it was broadcast live in 2015, it is currently available on the iPlayer (here).  It lasts for 90 minutes and tells you nearly everything you need to … Continue reading

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Robotic quality inspection of construction projects

Scaled Robotics specialise in providing robots that enable construction companies to monitor the quality for workmanship as the project develops.  As their website explains “Construction is one of the world’s largest but also most inefficient and wasteful industries. There are … Continue reading

Posted in Chap 09 Quality, Sector: Construction | Tagged , | Leave a comment

Rose, Connie & Edward – hotel concierges not as we know them

AI in the form of chatbots or robots is being used to provide concierge services in some hotel chains. Rose – is the chatbot of the Cosmopolitan hotel in Las Vegas.  Guests communicate with “her” by text for information about … Continue reading

Posted in Chap 08 Service Encounter, Sector: Hospitality & Tourism | Tagged , | Leave a comment

5G – what does it mean for operations?

Yesterday, EE launched the first 5G network in some cities across the U.K.  Over the last few days, commentators and experts have been discussing this in the media. And to my mind, they have been fairly vague about its implications … Continue reading

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