Tag Archives: cloud computing

Managing performance in the UK hotel industry – productivity, multi-skilling & migrant labour

Earlier this week I co-chaired a one day conference centred around an ESRC research project conducted by former colleagues at the University of Surrey.  This research had used data from a cloud-based labour scheduling system* used by two mide-scale hotel … Continue reading

Posted in Chap 01 Introduction, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

2020 – digital technology as a driver of change

Four aspects of digital technology drive change, according to Deloitte (here), all of which we have blogged about in the last few months. Mobile technology – the adoption of wearables will continue wireless traffic’s double digit growth. Cloud computing – … Continue reading

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Drivers of change up to 2020

Further to my last blog, Deloitte have identify six major drivers of change (here),  leading up to 2020.  These are:: Demographic – such as speed of population growth in different parts of the world, ageing, and rapid urbanisation Economic – … Continue reading

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Multiple insights into the factory of the future

Since we’ve just blogged about the future of transportation, it seems only appropriate to consider what factories may be like in the future.  The European Union is so interested in this that they set up in 2008 a Public Private … Continue reading

Posted in Chap 15 Lean and agile, Sector: Manufacturing | Tagged , , , , | Leave a comment

IBM and the Internet of Things

Interesting insight into how IBM is responding to growth of the Internet of Things (IoT).  As well as summarising what is happening in this field, the post also identifies how it is planning to work with IoT developers based on … Continue reading

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‘Factory tour’ with a difference – inside two of Google’s data centres

For security reasons it is rare to see inside data centres, but Google have just released a series of pictures showing what it’s like in two of their operations (click here) – one in Iowa and another in Finland.  For me … Continue reading

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Shopping is “going from undecided to decided” – the science of the retail experience

For thirty years I’ve talked about service operators having to manage what happens inside the customer’s head, managing their perception rather than ‘reality’.  So I was very interested in this TED talk that analyses the retail service experience and consumer … Continue reading

Posted in Chap 02 Winning Customers, Sector: Retail | Tagged , | Leave a comment

The special challenges of charity retailing

In the last ten years there has been a significant increase in the number of charity shops in Britain’s high streets. The Charity Retail Association (CRA) estimates there are now nearly 10,000 such shops.  This has come about because charities … Continue reading

Posted in Chap 06 Materials and inventory, Chap 11 Jobs and people, Sector: Public Services & Charities, Sector: Retail | Tagged , , , | Leave a comment

Cloud computing implementation

This article identifies 9 ‘worst practices’ to be avoided when thinking of adopting cloud computing as an information processing solution.  These are summarised from Mike Kavis’ new book – Architecting the Cloud: Design Decisions for Cloud Computing Service Models.  Briefly these are: … Continue reading

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Cloud-based business intelligence

Matillion is a company that provides business intelligence services in the cloud.  Their website home page features a video that explains how it does this, as well as three case studies on how their solution works in practice.  An interesting … Continue reading

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