Category Archives: Sector: I.T. & ecommerce

The digital transformation of how customers pay for things

Recent blogs have talked a lot about the digital transformation of production processes.  This blog focuses on customers and how they pay for goods and services.  Business Insider has a whole series of articles on this topic and I am … Continue reading

Posted in Chap 01 Introduction, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Retail | Tagged , | Leave a comment

Insight into Google’s organisational culture

This BBC video takes a look at Google’s organisational culture.  

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Made Smarter Review – is the UK ready for 4i0?

The government has just published the Made Smarter Review.  This 231 page industry-led report explores “how UK manufacturing can maximise benefits from increasing adoption of digital technology (IDT)”.  The adoption of industrial digital technology, over the next 10 years, “could … Continue reading

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Splash Damage – a different kind of ‘factory tour’

Insight into the organisational culture of this video game company in three minutes.

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Do you have a chatbot strategy?

A what?  Just in case you did not know a chatbot is “a digital service that can hold natural sounding conversations with human beings with the aim of accomplishing particular tasks, such as answering questions or enabling product purchases”.  This … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Retail | Tagged , , | Leave a comment

Promoting cyber security in the IoT Age

McKinsey have just published an article that also addresses the issue of cyber security, which we have been blogging about recently.  It highlights why the internet of things (IoT) presents some new challenges and goes on to suggest the six … Continue reading

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Keeping the IoT and AI secure from cyber threats

Samsung have just published a report on what they call ‘The Open Economy’.  This refers to the idea that, as a result of the web and smart phone technology being used for the deployment of artificial intelligence (AI) and the … Continue reading

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Operations Insight: Big Data – making digital transformations

This Insight is different to most.  Instead of focusing one one operation, it focuses on the topic of ‘big data’ and identifies a few examples of how this technology is being adopted across a range of industry sectors. Google – … Continue reading

Posted in Chap 01 Introduction, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment

How AI may revolutionise industrial design

Instead of being passive and logical, computers are becoming intuitive, as Maurice Conti explains in this TED video.  This has major implications for industrial design.

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Artificial intelligence – how it might impact on business success

A new discussion paper from mckinsey.com – “How artificial intelligence can deliver real value to companies”.  It includes a survey of 3,000 ‘AI aware companies’ across the world.  This suggests that early adopters of this technology have higher margins than … Continue reading

Posted in Chap 01 Introduction, Sector: Energy & Utilities, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment