Category Archives: Sector: I.T. & ecommerce

Do you have a chatbot strategy?

A what?  Just in case you did not know a chatbot is “a digital service that can hold natural sounding conversations with human beings with the aim of accomplishing particular tasks, such as answering questions or enabling product purchases”.  This … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Retail | Tagged , , | Leave a comment

Promoting cyber security in the IoT Age

McKinsey have just published an article that also addresses the issue of cyber security, which we have been blogging about recently.  It highlights why the internet of things (IoT) presents some new challenges and goes on to suggest the six … Continue reading

Posted in Chap 10 Processes and technology, Sector: I.T. & ecommerce | Tagged , , , | Leave a comment

Keeping the IoT and AI secure from cyber threats

Samsung have just published a report on what they call ‘The Open Economy’.  This refers to the idea that, as a result of the web and smart phone technology being used for the deployment of artificial intelligence (AI) and the … Continue reading

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Operations Insight: Big Data – making digital transformations

This Insight is different to most.  Instead of focusing one one operation, it focuses on the topic of ‘big data’ and identifies a few examples of how this technology is being adopted across a range of industry sectors. Google – … Continue reading

Posted in Chap 01 Introduction, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment

How AI may revolutionise industrial design

Instead of being passive and logical, computers are becoming intuitive, as Maurice Conti explains in this TED video.  This has major implications for industrial design.

Posted in Chap 10 Processes and technology, Sector: I.T. & ecommerce | Leave a comment

Artificial intelligence – how it might impact on business success

A new discussion paper from mckinsey.com – “How artificial intelligence can deliver real value to companies”.  It includes a survey of 3,000 ‘AI aware companies’ across the world.  This suggests that early adopters of this technology have higher margins than … Continue reading

Posted in Chap 01 Introduction, Sector: Energy & Utilities, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment

Digital transformation at work in a variety of industry settings

General Electric (GE) was created in 1892 through the merger of two companies, one of which was founded by Thomas Edison, the inventor of many electrical appliances.  Throughout the twentieth century it was one of world’s largest manufacturers of electrical … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Energy & Utilities, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities | Tagged | Leave a comment

Logistics in 2017

Always take with a pinch of salt anyone who forecasts trends for the forthcoming year.  Nonetheless it is sometimes worth looking at such forecasts, because they can tell you what is happening right now…  Here’s one CEO’s view of how … Continue reading

Posted in Chap 05 Supply chain, Chap 06 Materials and inventory, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Retail | Tagged , , | Leave a comment

‘Cognitive manufacturing’ – how the internet of things and analytics apply to factories

IBM Watson’s video is a great introduction to IoT and analytics in the manufacturing context…  

Posted in Chap 06 Materials and inventory, Chap 09 Quality, Chap 10 Processes and technology, Sector: I.T. & ecommerce, Sector: Manufacturing | Tagged , , , | Leave a comment

Operations Insight: Mulesoft’s organisational culture

This is how the people who work in Mulesoft see themselves… It provides a great insight into their organisational culture and how it relates to the goals of the organisation.   You get to see the staff’s average age, the … Continue reading

Posted in Chap 11 Jobs and people, Sector: I.T. & ecommerce | Tagged | Leave a comment