Category Archives: Sector: Public Services & Charities

How industrial strategy can drive innovation

We recently blogged about how external factors can drive innovation.  Here is another example.  “Prime Minister Theresa May, Business Secretary Greg Clark and Japanese Prime Minister Shinzō Abe announced a new £30 million partnership to promote new technology and innovation” … Continue reading

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Collaborative R & D

In our book, we explain that the new product development (NPD) process is affected by a number of different factors (pages 318-320).  A recent example of this is the announcement to set up a Functional Genomic Centre, funded and operated … Continue reading

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Operations Insight: Digitising the health and care process

Somerset County Council’s Your Paper has an interesting insight into how digitisation has improved health and care in the community (see photo).  It gave an example of the old process, as follows:  ‘Bob’ is unwell due to low blood sugar. … Continue reading

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Research Insight: Central versus local control in disaster management

In most large organisations there is a tension between what should be managed at the centre and what should managed at a local level.  To a certain extent, in many contexts this should be resolve by big data and AI. … Continue reading

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Safe-T needles – designed to prevent error

Safe-T is starting manufacture of a new type of needle designed to prevent injuries and infections to patients who have injections.  The needle is designed to automatically retract from the patient and it is then sealed in a plastic case, … Continue reading

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‘Design in the Public Sector’

The Local Government Association have a manager whose role is to promote innovation and commercialisation.  One way in which this is being done is to collaborate with the Design Council in delivering five workshops over 16 weeks.  The programme is … Continue reading

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Ambulance drone

An interesting application of drone technology that makes significant improvements in performance.  Also some insight into design.

Posted in Chap 08 Queuing and customers, Sector: Public Services & Charities | Tagged , , , | Leave a comment

How to ruin a perfectly lovely morning – AGAIN

Four weeks ago I blogged about how it took me nearly two hours to reorder my prescription because my surgery had switched to http://www.patientaccess.com.  Having eventually succeeded in  logging on and placing my order last month, I assumed it would … Continue reading

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Systemic failure creates significant down time (or how to ruin a perfectly lovely morning)

I have just tried to renew my prescription online.  This should take roughly one minute – find the website, click on a couple of screens, tick two boxes and I’m done.  Not this morning. http://www.patientaccess.com has changed its website (apparently … Continue reading

Posted in Chap 09 Quality, Chap 10 Processes and technology, Sector: Public Services & Charities | Tagged , , , | Leave a comment

“NHS medication errors contribute to as many as 22,000 deaths a year”

This was this morning’s headline news in the press and on TV and radio.  So given that this is a mainstream operations management issue, I thought I’d look into it.  It raises some interesting points. I started by trying to … Continue reading

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