Category Archives: Sector: Public Services & Charities

Remote sensing for business

The term remote sensing has two different meanings.  Three years ago I blogged about how some firms are using sensors to monitor the performance of their machinery and equipment remotely.   This is often adopted as part of their products-as-services … Continue reading

Posted in Chap 04 Location and design, Sector: Public Services & Charities, Sector: Retail | Tagged , | Leave a comment

3D printing saves £15,000+ in treating cancer patients

I’ve blogged before about 3D printing and its potential to transform a wide range of different operations.  Here’s an example, on the manufacturer.com website, of how it is being applied to surgery on the head and face of patients with trauma, cancer, … Continue reading

Posted in Chap 10 Processes and technology, Sector: Public Services & Charities | Tagged , | Leave a comment

‘Design thinking’ applied to higher education… and more

Don’t let anyone think that higher education is not a big business.  In the U.K. the sector has 2.3 million customers (i.e. students) of whom 13.5% are from outside the E.U., it employs nearly 400,000 people, and has a turnover … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Public Services & Charities | Tagged , | Leave a comment

Birmingham Children’s Hospital outstanding

Listening to Today on Radio 4 this morning, Sarah-Jane Marsh, the CEO of Birmingham Childrens Hospital was inspirational.  Eight years ago this hospital was identified as having major shorting comings in three key areas of provision.  Today it is the … Continue reading

Posted in Chap 09 Quality, Chap 16 Innovation and CI, Sector: Public Services & Charities | Tagged , , | Leave a comment

National Trust – five years on

The National Trust is an interesting operation, or rather set of operations, to blog about.  It faces various challenges not typically found in commercial businesses. It relies very heavily on membership and donations to help support its work, although it … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Public Services & Charities | Tagged , , | Leave a comment

Co-creation? Well it all depends…

In our book, we have a section on ‘prosumption’ (pages 212-214).  This we define as “a model of consumer purchase and usage of a product or service that involves the consumer in its production or delivery”.   Often this is … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment

“Perception beats reality in pricing”

I love the headline from this Bain & Company article.  Largely because for years I have banged on about managing perception, as well as managing reality, in any service operation you might run.  For instance, one area that this is most … Continue reading

Posted in Chap 02 Winning Customers, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , | Leave a comment

Healthcare provision may be more efficient than we think

Measuring productivity is always more challenging than it might appear.   The concept is simple to state – it’s the relationship between inputs and outputs.  But identifying all the inputs and outputs is not always easy, nor is actually measuring … Continue reading

Posted in Chap 15 Lean and agile, Sector: Public Services & Charities | Tagged , | Leave a comment

What is 2020 going to be like for operators? Drivers and trends over the next six years

Deloitte University Press have developed an interactive website called “Explore the Future of Government in 2020“.  This seeks to identify what government will be like in 2020.  It does this by identifying the drivers of change, and the shifts that are … Continue reading

Posted in Chap 01 Introduction, Operations Management, Sector: Public Services & Charities | Tagged | Leave a comment

Social and political aspects of the location decision

When we discuss (in chapter 4) the location of a manufacturing plant or a service operation, we tend to talk in rational terms about factors such as transport links, access to resources, communication links, pedestrian footfall or traffic flow, and … Continue reading

Posted in Chap 04 Location and design, Sector: Public Services & Charities | Tagged | Leave a comment