Category Archives: Sector: Public Services & Charities

Operations Insight: Big Data – making digital transformations

This Insight is different to most.  Instead of focusing one one operation, it focuses on the topic of ‘big data’ and identifies a few examples of how this technology is being adopted across a range of industry sectors. Google – … Continue reading

Posted in Chap 01 Introduction, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment

Quality gaps in the digital customer experience

Last week, Capgemini launched their report – ‘The Disconnected Customer: what digital customer experience leaders teach us about reconnecting with customers‘ (PDF available here).  This is based on research with 600 executives and 3,000 consumers.   It seems that this … Continue reading

Posted in Chap 09 Quality, Sector: Financial Services, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged , | Leave a comment

Artificial intelligence – how it might impact on business success

A new discussion paper from mckinsey.com – “How artificial intelligence can deliver real value to companies”.  It includes a survey of 3,000 ‘AI aware companies’ across the world.  This suggests that early adopters of this technology have higher margins than … Continue reading

Posted in Chap 01 Introduction, Sector: Energy & Utilities, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment

Catastrophic system failure and its implications

The term ‘catastrophic system failure’ (CSF) originated in the I.T. industry, but it has now come to mean any sudden and total failure from which recovery is extremely difficult or even impossible.  The fire at Greenfell Tower this week is the … Continue reading

Posted in Chap 13 Projects and crises, Sector: Public Services & Charities | Tagged , , | Leave a comment

Digital transformation at work in a variety of industry settings

General Electric (GE) was created in 1892 through the merger of two companies, one of which was founded by Thomas Edison, the inventor of many electrical appliances.  Throughout the twentieth century it was one of world’s largest manufacturers of electrical … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Energy & Utilities, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities | Tagged | Leave a comment

By 2030 Dubai plans one quarter of its police force will be robots

If you think this is crazy, Robocop 1 has just started work this week…

Posted in Chap 10 Processes and technology, Sector: Public Services & Charities | Tagged | Leave a comment

Remote sensing for business

The term remote sensing has two different meanings.  Three years ago I blogged about how some firms are using sensors to monitor the performance of their machinery and equipment remotely.   This is often adopted as part of their products-as-services … Continue reading

Posted in Chap 04 Location and design, Sector: Public Services & Charities, Sector: Retail | Tagged , | Leave a comment

3D printing saves £15,000+ in treating cancer patients

I’ve blogged before about 3D printing and its potential to transform a wide range of different operations.  Here’s an example, on the manufacturer.com website, of how it is being applied to surgery on the head and face of patients with trauma, cancer, … Continue reading

Posted in Chap 10 Processes and technology, Sector: Public Services & Charities | Tagged , | Leave a comment

‘Design thinking’ applied to higher education… and more

Don’t let anyone think that higher education is not a big business.  In the U.K. the sector has 2.3 million customers (i.e. students) of whom 13.5% are from outside the E.U., it employs nearly 400,000 people, and has a turnover … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Public Services & Charities | Tagged , | Leave a comment

Birmingham Children’s Hospital outstanding

Listening to Today on Radio 4 this morning, Sarah-Jane Marsh, the CEO of Birmingham Childrens Hospital was inspirational.  Eight years ago this hospital was identified as having major shorting comings in three key areas of provision.  Today it is the … Continue reading

Posted in Chap 09 Quality, Chap 16 Innovation and CI, Sector: Public Services & Charities | Tagged , , | Leave a comment