Category Archives: Chap 02 Winning Customers

Ryanair failing to deliver on its order qualifiers

Given that Ryanair’s current problems are clearly operational I feel obliged to blog about it.  But I’ll let the media analyse their all their woes, which seem to be getting worse on a daily basis.  The facet of the story … Continue reading

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Avid Hotels launched

IHG (Intercontinental Hotels Group) launched their new hotel brand two days ago, as their webpage explains.  They plan to open the first such property in 2018, and state that they have 150 potential franchisees lined up to adopt the brand. … Continue reading

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How to use “big data” to transform operations

Bernard Marr’s book ‘Big Data: Using smart big data, analytics and metrics to make better decisions and improve performance’ provides an in-depth analysis of this topic.  Rao (2016) provides an in-depth review which summarises the key elements of the text … Continue reading

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Adapting the in-house food experience for modern work practices

I’ve not blogged much about contract foodservice, but an article in July‘s EP Magazine (page 29) caught my eye.  Adrian Evans, Sodexo’s Transformation Director, is talking about how market research is applied to workplace restaurants.  This highlights one of the key issues relating … Continue reading

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Operations Insight: Dixons Carphone fighting off Amazon

Over the last four years, Dixons Carphone have consolidated their 25% market share of the UK’s consumer electronics market.  This is despite the fact that across the retail sector, from grocery goods to fashion, online shopping has resulted in significant … Continue reading

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Why operations are at the heart of any business strategy

I blog about operations.  But this has to be placed in the context of the overall strategy of the business or organisation conducting those operations.  So it’s worth now and again to ponder on strategy, and reflect on current thinking … Continue reading

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How selfies have boosted industry sales by £55 million – but which industry?

You’d think it was smart phone or social media companies that have gotten a boost from selfies wouldn’t you?  They probably have.  But this recent tweet from The Grocer caught my eye – ‘Cosmetic industry sales boosted by selfies’.  Of course, … Continue reading

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Lululemon just a lemon?

I learned a new word today – “athleisure”.   This is the sector of the retail clothing market that designs and sells athletic clothing for non-athletic consumers.  It is a sector that Lululemon was in the vanguard of in the USA, so … Continue reading

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Barlows – five years on

I’ve been taking a look back at how the blog has developed over the last five years.  One of the first operators that I blogged about was Barlows – the Sheffield based shopfittters.  I then blogged about them again in … Continue reading

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Kids in Museums

I came across this Kids in Museums Manifesto and it got me thinking about order winners.   And in particular do children have different OWs to their parents or grandparents?  (Just to remind you OWs are how operations contribute to winning … Continue reading

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