Tag Archives: social media

Having trouble maintaining your social media profile? Let a robot do it for you…

CNN Tech have a story about Facebook filing for a patent on a self-balancing, telepresence robot.   Apparently it could follow you around and stream live broadcasts onto your Facebook page – to save you the bother.   Oh joy! … Continue reading

Posted in Chap 12 New products and services, Sector: I.T. & ecommerce | Tagged , | Leave a comment

How art is going from galleries onto the web

Most original works of art are first sold through galleries, with a smaller number being directly commissioned by the client.  But as this article on the BBC Business News website explains, disintermediation is growing in the art world too, with … Continue reading

Posted in Chap 05 Supply chain, Sector: Retail | Tagged , | Leave a comment

It’s not about running a shop, it’s about building a community

I grew up in a shop – at least in the flat over the shop my parents ran.  It was a bit like the shop in the TV sitcom ‘Open All Hours’ – except it was four times the size … Continue reading

Posted in Chap 08 Queuing and customers, Chap 14 Operations strategy, Sector: Retail | Tagged , , , | Leave a comment

Factors that enable business startups

This piece by Nicky Jackson on the entrepreneur.com website is headlined “10 forces that have caused the packaged food startup explosion”.  I’m not sure that these can be categorised as “forces”, that they have “caused” anything (maybe ‘helped shape’?), nor … Continue reading

Posted in Chap 12 New products and services, Sector: Manufacturing, Sector: Retail | Tagged , , , , | Leave a comment

Social media and customer service

I do not often do this, but this blog is about another aspect of Wyndham Hotels’ approach to customer service, from the same Forbes story posted yesterday.  It’s worth separating out from yesterday’s blog because it deals with a very … Continue reading

Posted in Chap 09 Quality, Sector: Hospitality & Tourism | Tagged , | Leave a comment

How selfies have boosted industry sales by £55 million – but which industry?

You’d think it was smart phone or social media companies that have gotten a boost from selfies wouldn’t you?  They probably have.  But this recent tweet from The Grocer caught my eye – ‘Cosmetic industry sales boosted by selfies’.  Of course, … Continue reading

Posted in Chap 02 Winning Customers, Sector: Retail | Tagged , | Leave a comment

Operations Insight: Warby Parker

Warby Parker design, manufacture and retail spectacles (eyeglasses), mainly on the internet.  They only started just over four years ago and have already sold more than 1 million pairs of glass, with an annual turnover estimated to be more than … Continue reading

Posted in Chap 02 Winning Customers, Chap 14 Operations strategy, Sector: I.T. & ecommerce | Tagged , , , , , | Leave a comment

2020 – digital technology as a driver of change

Four aspects of digital technology drive change, according to Deloitte (here), all of which we have blogged about in the last few months. Mobile technology – the adoption of wearables will continue wireless traffic’s double digit growth. Cloud computing – … Continue reading

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No blog from me about the hotel that fined guests for posting a bad review

I’m not going to blog about the Blackpool hotel that fined guests £100 for posting a highly critical review on TripAdvisor (for details see here).  Since I was critical of customers wanting take-out food from an eat-in restaurant a few days … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Operations Insight: How to reply to a critical online review?

Every now and again (with more and more frequency) examples of complaint letters, online reviews and operator responses appear in the media.  I like this recent example.  I’ll let you make you own mind up with regards whether or not … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged , | Leave a comment