Tag Archives: crisis management

Research Insight: Central versus local control in disaster management

In most large organisations there is a tension between what should be managed at the centre and what should managed at a local level.  To a certain extent, in many contexts this should be resolve by big data and AI. … Continue reading

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Not all crises can be managed…

This report in The Caterer explains why an historic Ludlow hotel has had to go into administration as a result of a Legionnaires outbreak.  It is a timely reminder that not all crises can be successfully managed and that a … Continue reading

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Resilience – what it is and what you should do about it

Interesting blog from Kuniyuki Tashiro about the concept of “resilience”.  ISO 22300 defines this as the “adaptive capacity of an organization in a complex and changing environment”.  But Tashiro points out that this is interpreted in a number of different … Continue reading

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Audit your disaster recovery plan

RockDove Solutions are crisis management consultants.  They have a good infographic here that enables an operation to audit its disaster recovery plan.  They quote a statistic that 40% of (mainly small) businesses hit by a disaster never reopen, partly because … Continue reading

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Five disaster myths – who believes them and who spreads them?

I came across this whilst editing the chapter on Crises and Business Continuity for the second edition of our book.  In 1969 DeVille published an article that identified “five disaster myths” – things people commonly believed about disasters and their … Continue reading

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There’s snow business, then slow business, then no business, I know

… at least as far as the railways are concerned.  Train operators, such as Greater Anglia, Southern and Great Northern, have cancelled some services and are running on a limited number of routes as the severe weather sets in.  This … Continue reading

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Why did the chicken NOT cross the road? It ain’t no joke KFC.

KFC have set up a web page (here) to inform customers which of their restaurants are open.   They have also headlined their home page with a link to this page.  All because yesterday an estimated 750 of their 900 … Continue reading

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Timely reminder to have routines in place to tackle emergencies

Although this article is about hotels, it could apply to any organisation with physical infrastructure.  It is a no nonsense approach to emergency planning by Mac Segal.  At its heart are some fundamentals – risk assessment, assigning roles and responsibilities, … Continue reading

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Promoting cyber security in the IoT Age

McKinsey have just published an article that also addresses the issue of cyber security, which we have been blogging about recently.  It highlights why the internet of things (IoT) presents some new challenges and goes on to suggest the six … Continue reading

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Catastrophic system failure and its implications

The term ‘catastrophic system failure’ (CSF) originated in the I.T. industry, but it has now come to mean any sudden and total failure from which recovery is extremely difficult or even impossible.  The fire at Greenfell Tower this week is the … Continue reading

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