Tag Archives: business model

Cost and speed no longer a trade off in online retailing

In our book and on this blog we bang on about order winners (OWs).  Just to remind you an OW is a “characteristic which directly contributes to winning business from customers”.  And we go on to say OWs “are unlikely … Continue reading

Posted in Chap 02 Winning Customers, Sector: I.T. & ecommerce | Tagged , , , , | Leave a comment

Differentiating between “regular” and “premium” customers

There are many operations in which there are different classes of customer – such as hotels, hairdressers, and airlines.  This is based usually on how much the customer pays for different levels of service.  In many cases it is not … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Transportation | Tagged , , , | Leave a comment

You’ve heard of Ola, Jump, Ofo, Mobike and oBike – of course….

This is an interesting example of how new technology enables the business model to be modified and as a result be very much more profitable.  All of the above are operators of dockless hire bikes, in countries all around the … Continue reading

Posted in Chap 14 Operations strategy, Sector: Transportation | Tagged , , | Leave a comment

Budget v. Boutique – slugging it out in the gym sector

Interesting piece on Radio 4’s You and Yours this morning.  Apparently, according to Mintel, the sector is forecast to grow from £3 bn annual turnover now up to £4 bn by 2022.  But mid-market gym operators are suffering because they … Continue reading

Posted in Chap 02 Winning Customers, Sector: Entertainment & Sport | Tagged , , | Leave a comment

Glamping is morphing into a pop-up five star luxury hotel experience

There is a growing market for bespoke holidays, in pop-up accommodation with all the facilities and aesthetics of a five star luxury hotel.  A market leader in this sector is Amazing Escapes.  Each year they create 3 or 4 “pop-up … Continue reading

Posted in Chap 01 Introduction, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Don’t put the digital technology cart before the strategic horse

I’ve blogged a lot about the fourth industrial revolution and the technologies that are transforming the way in which business is done.  And I’ve provided links to a lot of articles like this one from the MITSloan Management Review – … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 14 Operations strategy | Tagged , , , , , , , , | Leave a comment

It’s not about running a shop, it’s about building a community

I grew up in a shop – at least in the flat over the shop my parents ran.  It was a bit like the shop in the TV sitcom ‘Open All Hours’ – except it was four times the size … Continue reading

Posted in Chap 08 Queuing and customers, Chap 14 Operations strategy, Sector: Retail | Tagged , , , | Leave a comment

How Airbnb is developing its business model

In the new edition of our Operations Management textbook we present a new approach to thinking about ‘business models’.   This is proposed by Christensen et al (2016) at Harvard Business School.  It has two “priorities” (what it does and … Continue reading

Posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged | 1 Comment

Turning the taxi into a convenience store

Great story from VB (venture beat).  Cargo is a US-based marketing company that develops new channels of distribution for confectionary, cosmetics and electronics manufacturers.  One such channel is the “ride-hailing” sector i.e. taxis.  More specifically Cargo has partnered with Uber … Continue reading

Posted in Chap 04 Location and design, Sector: Retail | Tagged , , , | Leave a comment

Carillion: an operations management perspective

Much has been, and will be, said about the collapse of Carillion, the UK’s second largest construction company and major provider of facilities management services to both the public and private sectors.  In this blog, I aim to specifically to … Continue reading

Posted in Chap 01 Introduction, Sector: Construction, Sector: Public Services & Charities | Tagged , , , , | 4 Comments