Tag Archives: organisational culture

Zero-based productivity

I would not blog about zero-based budgeting as I do not regard this as an OM topic.  But zero-based productivity – that’s another matter.  This concept is being promulgated by McKinsey & Co.  They have a series of articles on … Continue reading

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How to successfully exploit big data

Today’s adoption of big data and analytics reminds me of what happened in the the hotel industry when revenue management (RM) was first being adopted over twenty years ago.  So let me be clear what revenue management is, before talking … Continue reading

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Operations Insight: Riot Games

We have previously blogged about e-sports.  Just as in field sports, there are e-sports professional leagues with salaried professional players. For people under 35, e-sports is more popular on television than live sports.  The market leader in this sector is … Continue reading

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Operations Insight: Gymshark

BBC’s ‘The Boss‘ has just featured Ben Francis, the 26 year old founder of Gymshark. This online business is now turning over £100 million a year, having started up only six years ago.  As the company’s website explains it “is … Continue reading

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What does an ethical company look like?

The Ethisphere Institute (here) makes the ‘World’s Most Ethical Companies Award’ every year.  To gain some insight into ethics, these are the weighted criteria they use for making this award: Leadership and reputation (10%) – legal compliance & ethical track … Continue reading

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Building a brand based on organisational cultural identity

A ‘new’ hotel chain has just been launched in the U.K. – the House of Thwaites.  From an OM perspective what is interesting about this is two things – the role of organisational culture and the service firm life cycle … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 11 Jobs and people, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Changing an organisation’s culture is hard, but just about doable – maybe

Given that I have banged on about organisational culture and its importance ever since I started this blog, it seems I have ignored the topic for the last few months.  So this article, on the strategy-business website, rectifies this. I … Continue reading

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Operations Insight: ING – how a bank became agile

Banks are not normally though of as being very flexible or agile.  But Dutch bank ING  decided to transform the way in which it works and model itself on so-called agile organisations such as Spotify, Google, Netflix and Zappos.  The … Continue reading

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Thinking about changing corporate culture in a different way – maybe?

This article on the Bain website is called “Culture’s Role in Corporate Transformation“.  But I draw it to your attention because it develops a pragmatic approach to managing culture (in as much as culture can ever be “managed”).  It proposes … Continue reading

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Will “vitality” become the next big idea in management theory?

“How Vital Companies Think, Act and Thrive” is an interesting article from the BCG Henderson Institute.  It caught my eye because of two assertions it makes (based on their research): “…there is a statistically significant relationship between innovation and diversity … Continue reading

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