Tag Archives: organisational culture

Operations Insight: Mulesoft’s organisational culture

This is how the people who work in Mulesoft see themselves… It provides a great insight into their organisational culture and how it relates to the goals of the organisation.   You get to see the staff’s average age, the … Continue reading

Posted in Chap 11 Jobs and people, Sector: I.T. & ecommerce | Tagged | Leave a comment

Birmingham Children’s Hospital outstanding

Listening to Today on Radio 4 this morning, Sarah-Jane Marsh, the CEO of Birmingham Childrens Hospital was inspirational.  Eight years ago this hospital was identified as having major shorting comings in three key areas of provision.  Today it is the … Continue reading

Posted in Chap 09 Quality, Chap 16 Innovation and CI, Sector: Public Services & Charities | Tagged , , | Leave a comment

What innovation professionals think about innovation

This is PA Consulting’s take on the ‘Innovation Roundtable Summit’ held recently in Copenhagen.  What is striking is that the three things highlighted resonate with several of my most recent blogs – internet of things, organisational culture, and open-sourcing.

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The new principles of brand leadership

Deloitte have studied 150 global brands across 28 countries to see how they are competing in today’s world.  At this site, you can download an executive summary of this report, or the full report. They identify operators having adopted one … Continue reading

Posted in Chap 02 Winning Customers, Chap 04 Location and design, Chap 14 Operations strategy, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Manufacturing, Sector: Retail | Tagged , , | Leave a comment

Operations Insight: Warby Parker

Warby Parker design, manufacture and retail spectacles (eyeglasses), mainly on the internet.  They only started just over four years ago and have already sold more than 1 million pairs of glass, with an annual turnover estimated to be more than … Continue reading

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Happiness at work (in France)

An unusual link this morning – an 85 minute French documentary called Le bonheur au travail.  I worked in Brussels for five years, so my French was quite good – 30 years ago.  But even with my rusty French I … Continue reading

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How about getting employees to “own their job” BEFORE you hire them?

There is much in Chester’s blog that I like in terms of how to get the best out of employees (that’s why I am sharing it here).  But I was miffed by his assumption that employees only buy into your organisation’s … Continue reading

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What’s a low cost firm look like?

An operator implementing a cost leadership strategy tends to have many of the following characteristics: Few layers between the top management and workforce, keeping their reporting structure simple. A small head office, with relatively few corporate staff. Operating decisions delegated to unit … Continue reading

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How to keep costs low other than through scale

As part of the series of blogs on the low cost strategy, yesterday we discussed economies of scale.  But there are other ways of achieving low costs. One is by achieving low direct operating costs. This can be done by offering high … Continue reading

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Thoughts on listening to the customer

I’ve always worked in service businesses that had direct face-to-face contact with  customers.   Hence getting feedback from them – both positive and negative – was never a challenge.  For instance, in a university there are all kinds of mechanisms … Continue reading

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