Tag Archives: order winners

Fruit and veg not loose. But maybe there’s a screw loose?

Good article in The Grocer about Asda’s decision to trial selling only pre-packaged fruit and vegetables.  This has apparently caused “outrage” and “uproar”, even hitting the headlines.  Some customers in the store where it is being trialled have ripped open … Continue reading

Posted in Chap 06 Materials and inventory, Sector: Retail | Tagged , , , | Leave a comment

Why operations are at the heart of any business strategy

I blog about operations.  But this has to be placed in the context of the overall strategy of the business or organisation conducting those operations.  So it’s worth now and again to ponder on strategy, and reflect on current thinking … Continue reading

Posted in Chap 02 Winning Customers, Chap 14 Operations strategy | Tagged , , , | Leave a comment

Lululemon just a lemon?

I learned a new word today – “athleisure”.   This is the sector of the retail clothing market that designs and sells athletic clothing for non-athletic consumers.  It is a sector that Lululemon was in the vanguard of in the USA, so … Continue reading

Posted in Chap 02 Winning Customers, Sector: Retail | Tagged , , | Leave a comment

Barlows – five years on

I’ve been taking a look back at how the blog has developed over the last five years.  One of the first operators that I blogged about was Barlows – the Sheffield based shopfittters.  I then blogged about them again in … Continue reading

Posted in Chap 02 Winning Customers, Sector: Retail | Tagged , , , | Leave a comment

Kids in Museums

I came across this Kids in Museums Manifesto and it got me thinking about order winners.   And in particular do children have different OWs to their parents or grandparents?  (Just to remind you OWs are how operations contribute to winning … Continue reading

Posted in Chap 02 Winning Customers, Sector: Entertainment & Sport | Tagged | Leave a comment

The new principles of brand leadership

Deloitte have studied 150 global brands across 28 countries to see how they are competing in today’s world.  At this site, you can download an executive summary of this report, or the full report. They identify operators having adopted one … Continue reading

Posted in Chap 02 Winning Customers, Chap 04 Location and design, Chap 14 Operations strategy, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Manufacturing, Sector: Retail | Tagged , , | Leave a comment

Operations Insight: Warby Parker

Warby Parker design, manufacture and retail spectacles (eyeglasses), mainly on the internet.  They only started just over four years ago and have already sold more than 1 million pairs of glass, with an annual turnover estimated to be more than … Continue reading

Posted in Chap 02 Winning Customers, Chap 14 Operations strategy, Sector: I.T. & ecommerce | Tagged , , , , , | Leave a comment

Apple up and low cost androids in – so bye-bye Samsung?

I just love it when two different stories I’ve blogged about merge into one…  This week I blogged about Apple’s record profits, and have been running a series of blogs on the low cost strategy.  It seems that a combination … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing | Tagged , , | Leave a comment

Making your order winners explicit

I came across this today, stencilled on the wall of the Lakeside restaurant. It it makes explicit for all to see what the operators think are this restaurant’s order winners.  Lakeside happens to be the commercially run restaurant, where hospitality … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged | Leave a comment

By 2020 Dubai plans to become the world’s most visited city

This video explains Dubai’s strategy to double its visitor number by 2020.  In many respects Dubai is a modern day version of Las Vegas.  This city grew up in the desert of Nevada because it was a station on the rail … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged | Leave a comment