Tag Archives: order winners

Ryanair failing to deliver on its order qualifiers

Given that Ryanair’s current problems are clearly operational I feel obliged to blog about it.  But I’ll let the media analyse their all their woes, which seem to be getting worse on a daily basis.  The facet of the story … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged , | Leave a comment

McDonalds USA relaunches McCafé

All brands need a reboot when they reach the mature stage of their life cycle, especially if they are coming under pressure from competitors and new entrants.  In the USA, McDonalds have announced a relaunch of their McCafé concept, as … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Push, Pull and Ply – three alternative strategies in the grocery market

There has been a lot of discussion in the media about how Walmart will compete with Amazon now that it has acquired Whole Foods.  But what about all the other grocery retailers, how will they compete? This article identifies that … Continue reading

Posted in Chap 14 Operations strategy, Sector: Retail | Tagged , | Leave a comment

Adapting the in-house food experience for modern work practices

I’ve not blogged much about contract foodservice, but an article in July‘s EP Magazine (page 29) caught my eye.  Adrian Evans, Sodexo’s Transformation Director, is talking about how market research is applied to workplace restaurants.  This highlights one of the key issues relating … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged , , , , | Leave a comment

Fruit and veg not loose. But maybe there’s a screw loose?

Good article in The Grocer about Asda’s decision to trial selling only pre-packaged fruit and vegetables.  This has apparently caused “outrage” and “uproar”, even hitting the headlines.  Some customers in the store where it is being trialled have ripped open … Continue reading

Posted in Chap 06 Materials and inventory, Sector: Retail | Tagged , , , | Leave a comment

Why operations are at the heart of any business strategy

I blog about operations.  But this has to be placed in the context of the overall strategy of the business or organisation conducting those operations.  So it’s worth now and again to ponder on strategy, and reflect on current thinking … Continue reading

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Lululemon just a lemon?

I learned a new word today – “athleisure”.   This is the sector of the retail clothing market that designs and sells athletic clothing for non-athletic consumers.  It is a sector that Lululemon was in the vanguard of in the USA, so … Continue reading

Posted in Chap 02 Winning Customers, Sector: Retail | Tagged , , | Leave a comment

Barlows – five years on

I’ve been taking a look back at how the blog has developed over the last five years.  One of the first operators that I blogged about was Barlows – the Sheffield based shopfittters.  I then blogged about them again in … Continue reading

Posted in Chap 02 Winning Customers, Sector: Retail | Tagged , , , | Leave a comment

Kids in Museums

I came across this Kids in Museums Manifesto and it got me thinking about order winners.   And in particular do children have different OWs to their parents or grandparents?  (Just to remind you OWs are how operations contribute to winning … Continue reading

Posted in Chap 02 Winning Customers, Sector: Entertainment & Sport | Tagged | Leave a comment

The new principles of brand leadership

Deloitte have studied 150 global brands across 28 countries to see how they are competing in today’s world.  At this site, you can download an executive summary of this report, or the full report. They identify operators having adopted one … Continue reading

Posted in Chap 02 Winning Customers, Chap 04 Location and design, Chap 14 Operations strategy, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Manufacturing, Sector: Retail | Tagged , , | Leave a comment