Tag Archives: order winners

Cost and speed no longer a trade off in online retailing

In our book and on this blog we bang on about order winners (OWs).  Just to remind you an OW is a “characteristic which directly contributes to winning business from customers”.  And we go on to say OWs “are unlikely … Continue reading

Posted in Chap 02 Winning Customers, Sector: I.T. & ecommerce | Tagged , , , , | Leave a comment

Waiter! I’d like my Big Mac medium rare please

I ended my last blog by mentioning that McDonalds UK was offering table service from February this year and right now is running an advertising campaign about it.  I cannot let this pass with just a mention, it deserves a … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

When the low cost strategy leaves you nowhere to go – except down

We’ve blogged about budget airlines, hotels and restaurant chains, but not about retail chains.  Right now in the U.K. such low cost retailers are really struggling.  Poundworld has gone into administration, and 99p, Poundstretcher and Poundland are struggling.  This item … Continue reading

Posted in Chap 14 Operations strategy, Sector: Retail | Tagged , | Leave a comment

“Please sit down down. I can assure you that your seat is germ free” – says the seat.

Interesting article on the Fortune website discussing how airlines are innovating to make long haul travel more attractive and less stressful.  It focuses on seat manufacturer Recaro, who are designing a seat that will assure passengers that their seat is … Continue reading

Posted in Chap 12 New products and services, Sector: Transportation | Tagged , | Leave a comment

New fulfilment operation for Shop Direct

Shop Direct have just issued a press release outlining their plans for a new fulfilment operation in the East Midlands.  In an unusual move I am quoting it in full below – largely because it is all relevant to operations … Continue reading

Posted in Chap 06 Materials and inventory, Sector: Retail | Tagged , , , | Leave a comment

Budget v. Boutique – slugging it out in the gym sector

Interesting piece on Radio 4’s You and Yours this morning.  Apparently, according to Mintel, the sector is forecast to grow from £3 bn annual turnover now up to £4 bn by 2022.  But mid-market gym operators are suffering because they … Continue reading

Posted in Chap 02 Winning Customers, Sector: Entertainment & Sport | Tagged , , | Leave a comment

Don’t put the digital technology cart before the strategic horse

I’ve blogged a lot about the fourth industrial revolution and the technologies that are transforming the way in which business is done.  And I’ve provided links to a lot of articles like this one from the MITSloan Management Review – … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 14 Operations strategy | Tagged , , , , , , , , | Leave a comment

Operations Insight: The Model Group

I’m always on the look out for companies or organisations that are out of the mainstream, often making things that you’ve never thought of before.  So it is with The Model Group, who are specialists in making scale models.  Is … Continue reading

Posted in Chap 02 Winning Customers, Sector: Construction, Sector: Entertainment & Sport | Tagged | Leave a comment

Ryanair failing to deliver on its order qualifiers

Given that Ryanair’s current problems are clearly operational I feel obliged to blog about it.  But I’ll let the media analyse their all their woes, which seem to be getting worse on a daily basis.  The facet of the story … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged , | Leave a comment

McDonalds USA relaunches McCafé

All brands need a reboot when they reach the mature stage of their life cycle, especially if they are coming under pressure from competitors and new entrants.  In the USA, McDonalds have announced a relaunch of their McCafé concept, as … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , | Leave a comment