About the authors

Professor Peter Jones was the ITCA Chair of Production and Operations Management at the University of Surrey.  He is the author, co-author, or editor of 12 textbooks, many of which are in the field of operations management.  He has researched service operations for 30 years and worked as a consultant advising companies on performance improvement.

Peter Robinson is Senior Tutor in Operations Management at the University of Surrey.  Before joining Surrey, he was a board member for an international automotive supply company specialising in operations and supply chain management.

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