Professor Peter Jones was the ITCA Chair of Production and Operations Management at the University of Surrey. He is the author, co-author, or editor of 12 textbooks, many of which are in the field of operations management. He has researched service operations for 30 years and worked as a consultant advising companies on performance improvement.
Peter Robinson is Senior Tutor in Operations Management at the University of Surrey. Before joining Surrey, he was a board member for an international automotive supply company specialising in operations and supply chain management.