Tag Archives: capacity

Facebook marketing for hotels

This is a blog about operations management – not marketing.  But in services the line between these two disciplines is blurred.  This is especially so in this era of the internet, social media and disintermediation.  So I have problem sharing … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

From shopping mall to urban social hub

Interesting article by Natasha Stokes published this week.  It looks at how shopping centres/malls are changing, especially with regards the provision of other kinds of service operations such as restaurants, hotels, and cinemas.  The old style shopping mall had a … Continue reading

Posted in Chap 04 Location and design, Sector: Entertainment & Sport, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , , | Leave a comment

Adapting the in-house food experience for modern work practices

I’ve not blogged much about contract foodservice, but an article in July‘s EP Magazine (page 29) caught my eye.  Adrian Evans, Sodexo’s Transformation Director, is talking about how market research is applied to workplace restaurants.  This highlights one of the key issues relating … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged , , , , | Leave a comment

Category management jargon – the relevance of finger space

As I explained recently, looking at the jargon used by any group of professionals provides great insight into how they manage their operations.  So I was interested to see this glossary of terms used in category management.  Many of these terms … Continue reading

Posted in Chap 06 Materials and inventory, Sector: Retail | Tagged , , , | Leave a comment

Capacity of Old Trafford – who knows?

In chapter 7 we discuss design capacity, effective capacity and achieved capacity (page 175).  I thought about this when I heard that so far this season attendance at Manchester United’s home ground, Old Trafford, had averaged 75,101 (achieved capacity).  So … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Entertainment & Sport | Tagged | Leave a comment

Zero hours contracts

The BBC reports that a new study by the CIPD has identified that four times as many UK workers are on zero hours contracts than was thought – that’s around 1 million people.  Such contracts allow employers to schedule their … Continue reading

Posted in Chap 11 Jobs and people, Sector: Entertainment & Sport, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , | Leave a comment