Tag Archives: risk management

Risk management? Crisis management? Business continuity management?

It seems that there is a great deal of confusion about how risk, crisis and business continuity management relate to each other.  For instance, Tony Jacques in his blog raises this issue and attempts to resolve it.  The only trouble … Continue reading

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MOU more important than HMA?

As we explain in our book, operations are not always owned and operated by the same entity.  This is especially so in the hotel industry.  For instance, 20% of European hotels are operated on a management contract basis. This article provides … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged | Leave a comment

Leading and lagging risk indicators

In our book we discuss the concept of “leading” and “lagging” in relation to capacity (pages 192-193).  But the concept can be applied in other contexts, such as performance management or risk management – as this Prism article illustrates. To manage risk, … Continue reading

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Using AI to detect crime – risks as well as benefits

Companies are using AI and machine learning to detect and prevent many different illicit activities: routine employee theft insider trading fraud money laundering child pornography terrorism. But there are issues associated with this, as this Oliver Wyman article explains.  Namely: … Continue reading

Posted in Chap 10 Processes and technology, Sector: Financial Services, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Transportation | Tagged , , | Leave a comment

The factory-as-a-service

We have blogged a lot about servitisation.   The idea that products can be provided on a lease basis to customers so that after sales service becomes integral to the offer.  This “as-a-service” concept has been applied in many different … Continue reading

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Procurement, risk, digital, cost reduction, new product development….

Fascinating video from Deloitte reporting on their 2017 survey of Chief Procurement Officers.  In four minutes it manages to illustrate the complex interaction between strategy, operations and the supply chain, and the potentially central role procurement has.  To my mind, … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 05 Supply chain, Chap 12 New products and services, Chap 14 Operations strategy | Tagged , , , , | Leave a comment

Violence in the public workplace

One aspect of the ‘dark side’ of operations is violence in the workplace.  And some of the most potentially violent places to work are in the public sector, as this BBC article illustrates.  The data is disturbing: 1 in 19 … Continue reading

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What does an ethical company look like?

The Ethisphere Institute (here) makes the ‘World’s Most Ethical Companies Award’ every year.  To gain some insight into ethics, these are the weighted criteria they use for making this award: Leadership and reputation (10%) – legal compliance & ethical track … Continue reading

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Managing risk during the procurement process

The U.N. have a Procurement Practitioners Handbook.  One of the chapters is devoted to risk management (here).  It usefully includes a table which identifies the nature of risk, possible consequences, and what to do about it across the following stages … Continue reading

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International risk is higher

Interesting report on the Canadian Manufacturing website reviewing the level of political risk across the world.  46 countries, 22% of the total, are now rated as severe or high risk, due to political uncertainties or conflicts.  40% of countries are … Continue reading

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