Tag Archives: performance improvement

Operations Insight: Cost benefit analysis of innovations in agriculture

Agriculture and AgriFood Canada (AAFC) invests in developing and popularising innovations in their industry sector.  Two such innovation projects were swath grazing to feed beef cattle in autumn and winter, and the development of a midge resistant wheat. In the … Continue reading

Posted in Chap 16 Innovation and CI, Sector: Agriculture & Food | Tagged , | Leave a comment

Real-time retailing – how analytics is improving merchandising

Interesting video from CNNMoney that explains how retailers can use their security cameras to track the behaviour of customers.  This information, when combined with sales data, then enables the retailer to modify where and how merchandise is displayed, in order … Continue reading

Posted in Chap 10 Processes and technology, Sector: Retail | Tagged , , | Leave a comment

Starbucks customers are much appier now….

Yesterday’s blog focused on the idea that you do not start with the technology, you start with what it can do for your order winners…. So it is almost unbelievable that Starbucks introduced an app that enabled off-site ordering without … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 08 Queuing and customers, Sector: Hospitality & Tourism | Tagged , , , , , | 1 Comment

Aston Martin will “be maxing out its production capability” by end of 2018

Aston Martin had been a loss making operation until 2017.  It’s latest financial results report  a pre-tax profit of £87m, compared with a £163m loss in 2016, and revenue increased by 48% to £876m.  This is because its new CEO … Continue reading

Posted in Chap 07 Capacity and demand, Chap 14 Operations strategy, Sector: Manufacturing | Tagged , | Leave a comment

Sustained cost transformation

All organisations need to manage their costs.  Most will also be striving to minimise these costs.  But there is lots of evidence to show that firms are not in control of their costs as they would like to be, nor … Continue reading

Posted in Chap 14 Operations strategy | Tagged , , , | Leave a comment

Lean six sigma applied to service operations

In our book (page 18) we argue that manufacturing and service operations are not so different, except for the the concept of “simultaneity/inseparability” i.e. direct delivery of the offer to the consumer.  Even so there is a danger that some … Continue reading

Posted in Chap 09 Quality, Chap 15 Lean and agile, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , , , | Leave a comment

Process improvement in P & O Ferries

This video on the OEE Consulting webpage explains how P & O series went about improving their customer experience in their food court.  This company features as the end of chapter case in chapter 8, which can be read in … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 09 Quality, Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Menu management basics

I mentioned yesterday that I might blog about this subject.  It’s a topic of very great relevance to restaurant operators, and it may have some value to operators in non-food sectors that offer a range of goods. The most frequently … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Performance metrics in the hotel industry

This blog is prompted by two things – a debate on social media concerning RevPAR (revenue per available room) and reports from the recent HOSPACE conference (which focuses on technology in the hospitality industry) also expressing concerns about this metric. … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Digital logistics

This article reviews the nature of digitisation in the field of logistics.  It proposes the developmental process that logistics firms will go through when adopting digitisation, as follows: Functional excellence – operations will be able to improve fulfillment processes and … Continue reading

Posted in Chap 06 Materials and inventory | Tagged , , , , | Leave a comment