Tag Archives: performance improvement

Sustained cost transformation

All organisations need to manage their costs.  Most will also be striving to minimise these costs.  But there is lots of evidence to show that firms are not in control of their costs as they would like to be, nor … Continue reading

Posted in Chap 14 Operations strategy | Tagged , , , | Leave a comment

Lean six sigma applied to service operations

In our book (page 18) we argue that manufacturing and service operations are not so different, except for the the concept of “simultaneity/inseparability” i.e. direct delivery of the offer to the consumer.  Even so there is a danger that some … Continue reading

Posted in Chap 09 Quality, Chap 15 Lean and agile, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , , , | Leave a comment

Process improvement in P & O Ferries

This video on the OEE Consulting webpage explains how P & O series went about improving their customer experience in their food court.  This company features as the end of chapter case in chapter 8, which can be read in … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 09 Quality, Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Menu management basics

I mentioned yesterday that I might blog about this subject.  It’s a topic of very great relevance to restaurant operators, and it may have some value to operators in non-food sectors that offer a range of goods. The most frequently … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Performance metrics in the hotel industry

This blog is prompted by two things – a debate on social media concerning RevPAR (revenue per available room) and reports from the recent HOSPACE conference (which focuses on technology in the hospitality industry) also expressing concerns about this metric. … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Digital logistics

This article reviews the nature of digitisation in the field of logistics.  It proposes the developmental process that logistics firms will go through when adopting digitisation, as follows: Functional excellence – operations will be able to improve fulfillment processes and … Continue reading

Posted in Chap 06 Materials and inventory | Tagged , , , , | Leave a comment

It’s not about free snacks… engagement and culture compared

Came across this interesting strategy+business article that identifies the difference between organisational culture and employee engagement.  I could not quite understand why it mentioned “free snacks”  Then came across this USA Today article headlined “The key to happiness at work is free … Continue reading

Posted in Chap 11 Jobs and people | Tagged , | Leave a comment

Operations Insights from Purple Cubed

Purple Cubed are an “employee engagement” and “talent management” consulting firm, with clients operating “people centric” businesses, especially in the hospitality industry.  Their consulting services are underpinned by their ‘Talent Toolbox’ which digitises “critical people processes like talent reviews, goal … Continue reading

Posted in Chap 11 Jobs and people, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Toyota Production System manufacturing fork lifts

This is an interesting promo video for two reasons.  First, most videos about the Toyota Production System (TPS) are filmed in car manufacturing plants – but this video shows fork lift trucks being manufactured.  Second, it focuses primarily on how … Continue reading

Posted in Chap 09 Quality, Chap 15 Lean and agile, Sector: Manufacturing | Tagged , , | Leave a comment

Artificial intelligence – how it might impact on business success

A new discussion paper from mckinsey.com – “How artificial intelligence can deliver real value to companies”.  It includes a survey of 3,000 ‘AI aware companies’ across the world.  This suggests that early adopters of this technology have higher margins than … Continue reading

Posted in Chap 01 Introduction, Sector: Energy & Utilities, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment