Tag Archives: digital

Implications of AI for the travel industry

Over the next few years, consumers and employees will increasingly speak to their smart devices rather than use a key board. This has significant implications for how consumers will buy products and services and for how these products will be made … Continue reading

Posted in Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Operations Insight: MyDisney Experience App

Disney Theme Parks have always been at the forefront of managing queues.  They were one of the first organisations to understand the psychology of waiting lines (page 208) and implement policies designed to occupy people’s time, turn uncertain waits into … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

How Disney is leveraging digital technologies to enhance their “magic”

Previously we have blogged (28 August) about Capgemini’s Digital Transformation Review, which provides insights as to how companies are using digital technologies to transform their business model and operations.  This consulting company also has a number of more in-depth insights … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 10 Processes and technology, Sector: Entertainment & Sport, Sector: Hospitality & Tourism | Tagged , , , , | Leave a comment