Tag Archives: digital

The smart factory – more than just automation

In this Deloitte Insights article, Burke et al discuss the concept of the ‘smart factory’.  This concept is based on utilising real-time data to achieve: “horizontal integration through the myriad operational systems that power the organization; vertical integration through connected … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing | Tagged , , , | Leave a comment

“Pivoting” supply chains – using smart technology to make supply chains dynamic as well as fast

There is an insightful article in MITSloan Management Review this month.  It investigates the cutting edge of supply chain management and explains why smart technology should not be used just to make logistics faster, more reliable and cost less.  It should … Continue reading

Posted in Chap 05 Supply chain, Sector: Manufacturing, Sector: Retail | Tagged , , , | Leave a comment

How to ruin a perfectly lovely morning – AGAIN

Four weeks ago I blogged about how it took me nearly two hours to reorder my prescription because my surgery had switched to http://www.patientaccess.com.  Having eventually succeeded in  logging on and placing my order last month, I assumed it would … Continue reading

Posted in Chap 10 Processes and technology, Sector: Public Services & Charities | Tagged , , | Leave a comment

Mobility as a Service (MaaS) – whim away whim away…

Great article explaining the concept of Mobility as a Service from Deloitte Insights.  Helsinki is planning that no citizen need own a vehicle to get around the city because all forms of public (e.g. bus and train) and private (e.g. … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Transportation | Tagged , , | Leave a comment

Today’s complex world is turning teamwork into “extreme teaming”

Interesting interview in the MITSloan Management Review with Prof. Amy Edmondson, co-author of a new book entitled “Extreme Teaming: Lessons in Complex, Cross-Sector Leadership” (published by Emerald).  In it she argues that increasingly innovation requires specialists from across different fields … Continue reading

Posted in Chap 13 Projects and crises | Tagged , , , | Leave a comment

Cost and speed no longer a trade off in online retailing

In our book and on this blog we bang on about order winners (OWs).  Just to remind you an OW is a “characteristic which directly contributes to winning business from customers”.  And we go on to say OWs “are unlikely … Continue reading

Posted in Chap 02 Winning Customers, Sector: I.T. & ecommerce | Tagged , , , , | Leave a comment

Waiter! I’d like my Big Mac medium rare please

I ended my last blog by mentioning that McDonalds UK was offering table service from February this year and right now is running an advertising campaign about it.  I cannot let this pass with just a mention, it deserves a … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Enterprise Resource Planning (ERP) systems explained

A good “tutorial” on the CIO website that explains ERP systems here.  It covers the main features of a system, how they are categorised, the reasons for implementing ERP, the perceived benefits of the system, and how it is typically … Continue reading

Posted in Chap 06 Materials and inventory | Tagged , | Leave a comment

How the IoT and AI can turn facilities management from a bug into a butterfly

Facilities management tends to be thought of as dull, unglamorous, and a chore, whereas the Internet of Things (IoT) and artificial intelligence (AI) are trendy, forward-looking, and exciting.  So you might think that never the twain shall meet – but … Continue reading

Posted in Chap 04 Location and design, Sector: Construction, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , | Leave a comment

Biometrics and you

Mitrefinch have written a piece on the Manufacturers’ Monthly website promoting the use of biometrics for “time and attendance” management.  This means that employees “clock in”  and “clock out” for work, not using a punch card or swipe card, but … Continue reading

Posted in Chap 11 Jobs and people | Tagged , , , | 1 Comment