Tag Archives: digital

Today’s complex world is turning teamwork into “extreme teaming”

Interesting interview in the MITSloan Management Review with Prof. Amy Edmondson, co-author of a new book entitled “Extreme Teaming: Lessons in Complex, Cross-Sector Leadership” (published by Emerald).  In it she argues that increasingly innovation requires specialists from across different fields … Continue reading

Posted in Chap 13 Projects and crises | Tagged , , , | Leave a comment

Cost and speed no longer a trade off in online retailing

In our book and on this blog we bang on about order winners (OWs).  Just to remind you an OW is a “characteristic which directly contributes to winning business from customers”.  And we go on to say OWs “are unlikely … Continue reading

Posted in Chap 02 Winning Customers, Sector: I.T. & ecommerce | Tagged , , , , | Leave a comment

Waiter! I’d like my Big Mac medium rare please

I ended my last blog by mentioning that McDonalds UK was offering table service from February this year and right now is running an advertising campaign about it.  I cannot let this pass with just a mention, it deserves a … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Enterprise Resource Planning (ERP) systems explained

A good “tutorial” on the CIO website that explains ERP systems here.  It covers the main features of a system, how they are categorised, the reasons for implementing ERP, the perceived benefits of the system, and how it is typically … Continue reading

Posted in Chap 06 Materials and inventory | Tagged , | Leave a comment

How the IoT and AI can turn facilities management from a bug into a butterfly

Facilities management tends to be thought of as dull, unglamorous, and a chore, whereas the Internet of Things (IoT) and artificial intelligence (AI) are trendy, forward-looking, and exciting.  So you might think that never the twain shall meet – but … Continue reading

Posted in Chap 04 Location and design, Sector: Construction, Sector: Hospitality & Tourism, Sector: Retail | Tagged , , , | Leave a comment

Biometrics and you

Mitrefinch have written a piece on the Manufacturers’ Monthly website promoting the use of biometrics for “time and attendance” management.  This means that employees “clock in”  and “clock out” for work, not using a punch card or swipe card, but … Continue reading

Posted in Chap 11 Jobs and people | Tagged , , , | 1 Comment

Nudge, nudge, wink, wink – How McD promotes sales

As we explain in our book, we have known for some time that the servicescape, i.e. the physical environment in a service operation, can influence customer perceptions and behaviours.  This MarketWatch article provides another insight into how an understanding of behavioural … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Don’t put the digital technology cart before the strategic horse

I’ve blogged a lot about the fourth industrial revolution and the technologies that are transforming the way in which business is done.  And I’ve provided links to a lot of articles like this one from the MITSloan Management Review – … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 14 Operations strategy | Tagged , , , , , , , , | Leave a comment

The impact of digitisation on container shipping worldwide

Fifty years ago McKinsey was commissioned by the British Transport Docks Board to write a report on containerisation and the implications this would have for that sector.  Naturally enough the report concluded that containers were a disruptive technology that would … Continue reading

Posted in Chap 05 Supply chain | Tagged , , | Leave a comment

The IoT provides a data fest, but what to do with it all?

Apparently an oil rig has 30,000 sensors on it, but only 1% of these generate data that is analysed.  This is because most sensors are reporting, as frequently as every second, that the device or machinery being monitored is performing … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 15 Lean and agile, Sector: Construction, Sector: Energy & Utilities, Sector: I.T. & ecommerce, Sector: Manufacturing | Tagged , , , , | Leave a comment