Tag Archives: digital

The Human+ Worker

Accenture argue that “all new jobs in the future” will require what they term “human+ workers” – that is to say digitally enabled workers.  Here’s their video on the subject. Advertisements

Posted in Chap 11 Jobs and people | Tagged , , | Leave a comment

‘Random stow’ inventory

Having just blogged about the challenges of inventory management, how do Amazon go about storing their 15 million stock items in one of their fulfilment centres?  What they do not do is store similar items together.. they ‘random stow’.  This … Continue reading

Posted in Chap 06 Materials and inventory, Sector: I.T. & ecommerce, Sector: Retail | Tagged , , , | Leave a comment

Insight into McDonalds global turnaround

This interview with Kevin Ozman, McDonalds CFO, explains how the firm has gone about re-energising its business globally.  They began by conducting the largest market research survey in their history across their ten largest markets.  They found that their customers … Continue reading

Posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Australian bots leading the field in coping with complexity

Many private sector organisations use chatbots to sort telephone enquires so that the caller can be directed to the appropriate human agent.  But according to this article in the MITSloan Management Review, the public sector in Australia has been an … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Public Services & Charities | Tagged , , | Leave a comment

The impact of digital technology on innovation

Arthur D. Little have conducted a survey of “150 senior executives in innovation, R&D and technology… analyzed over 300 tools, and investigated hundreds of real-world application cases of digitally enabled innovation” (reported on here).  This has identified three main areas of … Continue reading

Posted in Chap 16 Innovation and CI | Tagged , , , , , | Leave a comment

Operations Insight: Digitising the health and care process

Somerset County Council’s Your Paper has an interesting insight into how digitisation has improved health and care in the community (see photo).  It gave an example of the old process, as follows:  ‘Bob’ is unwell due to low blood sugar. … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Public Services & Charities | Tagged , | Leave a comment

Enterprise of the Future

This presentation in Madrid shows HPE’s CEO talking two weeks ago about the ‘enterprise of the future’ and the ‘edge’.

Posted in Chap 16 Innovation and CI, Sector: I.T. & ecommerce | Tagged , | Leave a comment

Have you ever heard of haptic gloves?

I expect you have heard of virtual reality (VR) or augmented reality (AR), but haptic gloves?  Such gloves give human hands feedback information – through vibration or force or other touch-sensual feedback.  All of these are examples of so-called “wearable … Continue reading

Posted in Chap 10 Processes and technology, Sector: Manufacturing | Tagged , | Leave a comment

The future of transportation is SAE 4 & 5, Maglev and Hyperloops

Interesting piece by the Economist Intelligence Unit on the future of transportation in 5, 10 and 25 years from now. Five years from now the EIU argues that driverless cars will be more numerous more quickly than was predicted – … Continue reading

Posted in Chap 10 Processes and technology, Sector: Transportation | Tagged , , , | Leave a comment

Procurement, risk, digital, cost reduction, new product development….

Fascinating video from Deloitte reporting on their 2017 survey of Chief Procurement Officers.  In four minutes it manages to illustrate the complex interaction between strategy, operations and the supply chain, and the potentially central role procurement has.  To my mind, … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 05 Supply chain, Chap 12 New products and services, Chap 14 Operations strategy | Tagged , , , , | Leave a comment