Category Archives: Chap 07 Capacity and demand

The impact of seasonality and fuel costs on easyjet

easyjet shares lost 6% this week on the release of their half year results.  The airline, like most other similar airlines in Europe, always makes a loss in the winter months  due to lower levels of demand at this time … Continue reading

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It is revenue management, Jim. But not as we know it.

It is a fact of life that new and contemporary concepts often appear to supersede existing ideas, when in reality they take on a meaning way beyond their true scope.  Revenue management is a good example of this.  In the … Continue reading

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National Trust – five years on

The National Trust is an interesting operation, or rather set of operations, to blog about.  It faces various challenges not typically found in commercial businesses. It relies very heavily on membership and donations to help support its work, although it … Continue reading

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When the virtual queue frustrates the physical queue

This article in Restaurant Business investigates the impact that remote ordering via an app  is having on Starbucks stores.  Ordering remotely has doubled in the last year to become 7% of their sales.  But apparently stores are being “throttled” by … Continue reading

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How to improve your forecasting

There have been reports/blogs recently about a ‘geopolitical forecasting tournament’ which lead to the winning team publishing a research paper on why teams are better at forecasting than individuals (see here).  That lead me to look in more detail at … Continue reading

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Diageo to cut costs by £200 million

Interesting story and video on BBCBusiness website this week.  Diageo, the global drinks company, is planning to cut its costs by £200 million by 2017.  This is in response to a slow down in demand and hence a weakening of … Continue reading

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How to design and operate a distribution centre

It’s Christmas and there has been another increase in the number of goods ordered online.  So I thought it might be an idea to look behind the scenes…. This video from SSISchaffer provides an excellent insight into how they designed … Continue reading

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Managing capacity in the skies over the UK

Social media is alive this morning with a time lapse simulation by NATS of flights into and out of UK airports.   This is the Wall Street Journal‘s version of the video, which is slightly longer than that posted by the … Continue reading

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THE NHS – will it cope with extra demand during the coming winter?

This morning the government announced that it was allocating an extra £300 million to help resource the NHS during the next few months.  We know that demand for medical services goes up in the winter due to an increase in … Continue reading

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How the new London Underground trains will be designed to add capacity to the system

In the next ten years, London is going to have new tube trains on the Piccadilly, Central and Bakerloo lines.  There’s a great interview here with the designer of these trains, who explains how they will different to existing trains. … Continue reading

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