Category Archives: Chap 07 Capacity and demand

Menu management basics

I mentioned yesterday that I might blog about this subject.  It’s a topic of very great relevance to restaurant operators, and it may have some value to operators in non-food sectors that offer a range of goods. The most frequently … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Performance metrics in the hotel industry

This blog is prompted by two things – a debate on social media concerning RevPAR (revenue per available room) and reports from the recent HOSPACE conference (which focuses on technology in the hospitality industry) also expressing concerns about this metric. … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Airbnb may not be hurting the hotel industry as much as some people think

STR are researching the impact that Airbnb may be having on the hotel industry.  Their full report will be coming out later this year, but they have released some preliminary data.  This suggests the impact is not as great as … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Operations Insight: Brioche Pasquier – capacity expansion plans

Gabriel Pastier started his bakery in 1936 selling brioche, pâtisserie and bread. After his death his five sons decided to continue making his traditional French brioche but to sell it in a wrapper and to market it through supermarkets. This was … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Manufacturing | Tagged | Leave a comment

The impact of seasonality and fuel costs on easyjet

easyjet shares lost 6% this week on the release of their half year results.  The airline, like most other similar airlines in Europe, always makes a loss in the winter months  due to lower levels of demand at this time … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , , , , | Leave a comment

It is revenue management, Jim. But not as we know it.

It is a fact of life that new and contemporary concepts often appear to supersede existing ideas, when in reality they take on a meaning way beyond their true scope.  Revenue management is a good example of this.  In the … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged | Leave a comment

National Trust – five years on

The National Trust is an interesting operation, or rather set of operations, to blog about.  It faces various challenges not typically found in commercial businesses. It relies very heavily on membership and donations to help support its work, although it … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Public Services & Charities | Tagged , , | Leave a comment

When the virtual queue frustrates the physical queue

This article in Restaurant Business investigates the impact that remote ordering via an app  is having on Starbucks stores.  Ordering remotely has doubled in the last year to become 7% of their sales.  But apparently stores are being “throttled” by … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , | Leave a comment

How to improve your forecasting

There have been reports/blogs recently about a ‘geopolitical forecasting tournament’ which lead to the winning team publishing a research paper on why teams are better at forecasting than individuals (see here).  That lead me to look in more detail at … Continue reading

Posted in Chap 07 Capacity and demand, Operations Management | Tagged | Leave a comment

Diageo to cut costs by £200 million

Interesting story and video on BBCBusiness website this week.  Diageo, the global drinks company, is planning to cut its costs by £200 million by 2017.  This is in response to a slow down in demand and hence a weakening of … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Manufacturing | Tagged , | Leave a comment