Category Archives: Chap 09 Quality

Systemic failure creates significant down time (or how to ruin a perfectly lovely morning)

I have just tried to renew my prescription online.  This should take roughly one minute – find the website, click on a couple of screens, tick two boxes and I’m done.  Not this morning. http://www.patientaccess.com has changed its website (apparently … Continue reading

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Using sensors and analytics to predict and/or resolve problems

Short 3 minute video from IBM about “predictive maintenance”.  Actually it explains how sensors and analytics can be used to diagnose all kinds of problems so that they can be fixed, not just the maintenance of plant and machinery.

Posted in Chap 09 Quality, Chap 10 Processes and technology, Sector: Construction, Sector: Energy & Utilities, Sector: Manufacturing | Tagged , , | Leave a comment

“NHS medication errors contribute to as many as 22,000 deaths a year”

This was this morning’s headline news in the press and on TV and radio.  So given that this is a mainstream operations management issue, I thought I’d look into it.  It raises some interesting points. I started by trying to … Continue reading

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Seeing is believing – at least when it comes to fresh produce

Walmart has applied for a patent on the 3D imaging system it has developed, which they call ‘Fresh Online Experience’.  Research has shown that by far and away the most significant deterrent to buying fresh produce on line is customers … Continue reading

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2017 was safest year on record for commercial passenger air travel

Earlier this month Reuters reported that 2017 was the safest year on record for commercial passenger jet air travel.  There were no accidental deaths last year (compared with 16 accidents and 303 deaths in 2016).  This means on average there … Continue reading

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Subaru’s 30 year secret gaff

Earlier today in Tokyo, Subaru’s President and and CEO apologised for failing to ensure that final inspections of its motor vehicles were carried out by properly certified employees.  This had been going on for 30 years!  It appears that “the … Continue reading

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Lean six sigma applied to service operations

In our book (page 18) we argue that manufacturing and service operations are not so different, except for the the concept of “simultaneity/inseparability” i.e. direct delivery of the offer to the consumer.  Even so there is a danger that some … Continue reading

Posted in Chap 09 Quality, Chap 15 Lean and agile, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , , , | Leave a comment

Operations Insight: Quality control of precision engineering products

This Zeiss promo video gives great insight into how a company manufacturing engines for high performance race cars uses technology to monitor the quality of its components.

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Process improvement in P & O Ferries

This video on the OEE Consulting webpage explains how P & O series went about improving their customer experience in their food court.  This company features as the end of chapter case in chapter 8, which can be read in … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 09 Quality, Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Quality management at John Deere combines

This promo video gives great insight into how quality is managed in the John Deere factory, with examples of quality inspection, quality assurance, and continuous improvement.

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