Category Archives: Chap 09 Quality

White goods design flaws – but no recall?

Tomorrow the government may take the unprecedented step of forcing Whirlpool to recall half a million tumble dryers manufactured between 1 April 2004 and 30 September 2015.  The company has known for for some years that a design flaw may … Continue reading

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Reducing cycle time in the betting industry

This Operations Insight (here) details how Betfair went about analysing and improving their age verification cycle time.  The tools they used included: DMAIC (Define, Measure, Analyze, Improve, Control) to create a roadmap to follow SIPOC (suppliers, inputs, process, outputs, customers) … Continue reading

Posted in Chap 09 Quality, Sector: Entertainment & Sport | Tagged | Leave a comment

Applying analytics to the product recall process

Given the pervasiveness of AI and analytics across all aspects of operation, it is not surprising that these are also being applied to to the product recall process.  This Deloitte article provides five top tips for implementing this successfully.  The headlines … Continue reading

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Using AI for quality control purposes

Concise insight here from deepsense.ai into how image recognition, AI and machine learning can be used to identify flaws in manufactured components and goods much more accurately than human quality control procedures.  It has also been used to quality control fruit, … Continue reading

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Systemic failure creates significant down time (or how to ruin a perfectly lovely morning)

I have just tried to renew my prescription online.  This should take roughly one minute – find the website, click on a couple of screens, tick two boxes and I’m done.  Not this morning. http://www.patientaccess.com has changed its website (apparently … Continue reading

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Using sensors and analytics to predict and/or resolve problems

Short 3 minute video from IBM about “predictive maintenance”.  Actually it explains how sensors and analytics can be used to diagnose all kinds of problems so that they can be fixed, not just the maintenance of plant and machinery.

Posted in Chap 09 Quality, Chap 10 Processes and technology, Sector: Construction, Sector: Energy & Utilities, Sector: Manufacturing | Tagged , , | Leave a comment

“NHS medication errors contribute to as many as 22,000 deaths a year”

This was this morning’s headline news in the press and on TV and radio.  So given that this is a mainstream operations management issue, I thought I’d look into it.  It raises some interesting points. I started by trying to … Continue reading

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Seeing is believing – at least when it comes to fresh produce

Walmart has applied for a patent on the 3D imaging system it has developed, which they call ‘Fresh Online Experience’.  Research has shown that by far and away the most significant deterrent to buying fresh produce on line is customers … Continue reading

Posted in Chap 09 Quality, Chap 12 New products and services, Sector: Retail | Tagged , | Leave a comment

2017 was safest year on record for commercial passenger air travel

Earlier this month Reuters reported that 2017 was the safest year on record for commercial passenger jet air travel.  There were no accidental deaths last year (compared with 16 accidents and 303 deaths in 2016).  This means on average there … Continue reading

Posted in Chap 09 Quality, Sector: Hospitality & Tourism, Sector: Transportation | Tagged , | Leave a comment

Subaru’s 30 year secret gaff

Earlier today in Tokyo, Subaru’s President and and CEO apologised for failing to ensure that final inspections of its motor vehicles were carried out by properly certified employees.  This had been going on for 30 years!  It appears that “the … Continue reading

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