Tag Archives: gemba

How they assemble Rolls Royce motor cars

This video dispels all the stereotypes about manufacturing being dirty, noisy and oppressive.  No commentary, no background music, just the majesty of the assembly line.

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing | Tagged , | Leave a comment

Tesla’s Model 3 assembly line strategy – risky or how every carmaker will go?

Fascinating article explaining how car makers go about setting up an assembly line for a new model.  Industry-wide practice is to “beta test” the line by using cheap, adaptable prototype tools that are scrapped once their output conforms to the … Continue reading

Posted in Chap 10 Processes and technology, Chap 15 Lean and agile, Sector: Manufacturing | Tagged , , , | Leave a comment

Birmingham Children’s Hospital outstanding

Listening to Today on Radio 4 this morning, Sarah-Jane Marsh, the CEO of Birmingham Childrens Hospital was inspirational.  Eight years ago this hospital was identified as having major shorting comings in three key areas of provision.  Today it is the … Continue reading

Posted in Chap 09 Quality, Chap 16 Innovation and CI, Sector: Public Services & Charities | Tagged , , | Leave a comment

Everything you need to know about Six Sigma and never dared to ask?

Six Sigma is alive and well and flourishing on the iSixSigma website.  This provides all kinds of resources for industry professionals – articles, case studies, dictionary of terms, discussion forum, job opportunities, and other resources.  It is particularly helpful if … Continue reading

Posted in Chap 09 Quality | Tagged , | Leave a comment

Managing short-term inventory – baggage handling at Heathrow T5

So many reasons for posting this video about baggage handling at Heathrow T5: T5 features is a case study (8.2) in our book; the opening of T5 is generally considered to be a good example of how not to do … Continue reading

Posted in Chap 06 Materials and inventory, Chap 10 Processes and technology, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Thoughts on innovation

See what four entrepreneurs have to say on this topic in this video here. Source: Fast Company

Posted in Chap 16 Innovation and CI | Tagged , | Leave a comment

The utility of big data, forecasting and research

I enjoyed Martyn Jones’ (no relation) blog on the Contradictions of Big Data.  He argues that the digital economy’s ability to generate a large amount of wide ranging data very quickly (so-called high volume, variety and velocity) does not change how … Continue reading

Posted in Chap 03 Processes and life cycles | Tagged , , | Leave a comment

The evolution of six sigma in Starwood Hotels

In our book, Operations Insight 9.3 (page 241) is about the implementation of six sigma in Starwood Hotels.  This video provides further insight into how this originated and subsequently developed.   What is interesting is how the original six sigma … Continue reading

Posted in Chap 09 Quality, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Flexible offices that respond to activity-based working (ABW)

We’ve blogged before about alternative designs of office space, but this blog is about creating the idea of a flexible office (as opposed to a flexible factory).  In this article, Saint-Amand, CEO of CLG, explains how his company’s new office … Continue reading

Posted in Chap 04 Location and design, Operations Management | Tagged , , | Leave a comment

Operations Insight: Turkish Airlines inflight service for Business Class

As the world’s first and only professor of travel catering, endowed by the International Travel Catering Association, I still take an interest in this sector – even though it’s nearly five years since I served in this role.  Throughout my time … Continue reading

Posted in Chap 11 Jobs and people, Sector: Hospitality & Tourism | Tagged , , | Leave a comment