Tag Archives: gemba

How paper is made

Great video showing in detail how paper is made (not an industry I have blogged about before).  Good example of a continuous flow process.  The paper industry is confident of future growth.  This is because of the growing concern about … Continue reading

Posted in Chap 10 Processes and technology, Sector: Manufacturing | Tagged , , | Leave a comment

It’s not about running a shop, it’s about building a community

I grew up in a shop – at least in the flat over the shop my parents ran.  It was a bit like the shop in the TV sitcom ‘Open All Hours’ – except it was four times the size … Continue reading

Posted in Chap 08 Queuing and customers, Chap 14 Operations strategy, Sector: Retail | Tagged , , , | Leave a comment

Are smiley faces better than questions?

Long time followers of this blog will know that I am somewhat sceptical about the value, validity and reliability of customer satisfaction surveys.  David Eisen, in this blog on on the hotel management.net website, shares some of my concerns.  However … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged , | Leave a comment

Operations Insight: Quality control of precision engineering products

This Zeiss promo video gives great insight into how a company manufacturing engines for high performance race cars uses technology to monitor the quality of its components.

Posted in Chap 09 Quality, Sector: Manufacturing | Tagged , , | Leave a comment

Quality management at John Deere combines

This promo video gives great insight into how quality is managed in the John Deere factory, with examples of quality inspection, quality assurance, and continuous improvement.

Posted in Chap 09 Quality | Tagged , , , | Leave a comment

Splash Damage – a different kind of ‘factory tour’

Insight into the organisational culture of this video game company in three minutes.

Posted in Chap 11 Jobs and people, Sector: I.T. & ecommerce | Tagged , , | Leave a comment

How innovation fits into the management of megaprojects

Innovation and project management have not always been thought to go hand-in-hand.  Although as a recent blog explained, increasingly the concept of agile project management is being adopted.  In this MIT Sloan Management Review article, Davies et al (2017) argue … Continue reading

Posted in Chap 13 Projects and crises | Tagged , | Leave a comment

Timely reminder to have routines in place to tackle emergencies

Although this article is about hotels, it could apply to any organisation with physical infrastructure.  It is a no nonsense approach to emergency planning by Mac Segal.  At its heart are some fundamentals – risk assessment, assigning roles and responsibilities, … Continue reading

Posted in Chap 13 Projects and crises, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Managing virtual teams

A feature of i4.0, digitisation, and globalisation is that some organisations, or parts of an organisation, have teams working together on a virtual basis.  They rarely meet in person, communicate with each other electronically, and may be working from home. … Continue reading

Posted in Chap 11 Jobs and people | Tagged , , | Leave a comment

How they assemble Rolls Royce motor cars

This video dispels all the stereotypes about manufacturing being dirty, noisy and oppressive.  No commentary, no background music, just the majesty of the assembly line.

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing | Tagged , | Leave a comment