Categories
- Chap 01 Introduction
- Chap 02 Winning Customers
- Chap 03 Processes and life cycles
- Chap 04 Location and design
- Chap 05 Supply chain
- Chap 06 Materials and inventory
- Chap 07 Capacity and demand
- Chap 08 Queuing and customers
- Chap 09 Quality
- Chap 10 Processes and technology
- Chap 11 Jobs and people
- Chap 12 New products and services
- Chap 13 Projects and crises
- Chap 14 Operations strategy
- Chap 15 Lean and agile
- Chap 16 Innovation and CI
- Chap 17 Internationalisation and CSR
- Operations Management
- Sector: Construction
- Sector: Energy & Utilities
- Sector: Entertainment & Sport
- Sector: Financial Services
- Sector: Hospitality & Tourism
- Sector: I.T. & ecommerce
- Sector: Manufacturing
- Sector: Public Services & Charities
- Sector: Retail
- Uncategorized
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Tag Archives: jobs & work
Implications of industrial robots in emerging economies
Most of the blogs and articles about automation and robots reflect on how this will affect fully industrialised countries, with a strong manufacturing base. But the majority of countries are not like this. This article on the World Economic … Continue reading
‘1 million for work flexibility’
In the UK there has been much debate about the so-called gig economy, zero hours contracts, and flexible working. I have blogged about how it is perceived to be undesirable by some politicians, employers and trades unions here in the … Continue reading
The impact of Brexit on the UK labour market as it relates to the hospitality industry
We talk about the importance of understanding the labour market and its impact on managing employees on pages 282 to 284 of our book. Currently the UK government’s decision to trigger Article 50 in order to leave the EU has resulted … Continue reading
“Stressful dead end jobs are bad for productivity”
In his tenth annual lecture as Chief Executive of the Royal Society for the Arts, Manufactures and Commerce, Matthew Taylor reflected on the quality of work in the UK. Taylor’s views are of interest because he was appointed by the government … Continue reading
Posted in Chap 11 Jobs and people, Operations Management
Tagged ethics, flexible working, jobs & work
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No one offshores their operations any more, do they?
We define offshoring as moving operations from a high cost economy, often the ‘home’ country of the firm, to a low cost economy (page 444). And this whole issue has had a much higher profile with the election of Donald … Continue reading
Groupthink revisited
I recently blogged about brainstorming and how some people found it difficult. This reminded me about ‘Groupthink’. This term was coined by Janis in 1972 when he published a book with this title. It refers to poor decision-making that arise … Continue reading
Hotel Bars – redesigning their ‘servicescape’
As you know, the servicescape is “the physical and psychological setting in which a service experience is organised and delivered” (page 87). And right now, it seems that many hotel brands are redesigning this setting to appeal to younger consumers, … Continue reading
Posted in Chap 04 Location and design, Sector: Hospitality & Tourism
Tagged design, jobs & work, security, servicescape
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“Being engaged at work is not the same as being productive”…
Very interesting article in the Harvard Business Review by Fuller and Shikaloff. They examine the idea that employees with high ‘engagement’ will be more productive than those not engaged. The identify one major problem to begin – namely that operators … Continue reading
Working in the gig economy
The so-called ‘gig economy’ has been in the news a lot just recently. This BBC News webpage provides a good overview of what this means, and reports on some of the recent court cases brought by unhappy ‘self-employed workers’. … Continue reading
madeherenow.com
Sponsored by a number of British manufacturing companies, the madeherenow website has been set up to encourage young people to think of a career in the manufacturing sector. It has a wide range of resources both for teachers and for … Continue reading
Posted in Chap 11 Jobs and people, Sector: Manufacturing
Tagged jobs & work, productivity
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