Tag Archives: training

Loss control in the construction industry, but applicable to all sectors

I occasionally check to see what topics and/or industry sectors I’ve not blogged about recently – just to ensure the subject matter of our book is reflected in this blog.  That is how I came across this article on loss … Continue reading

Posted in Chap 06 Materials and inventory, Chap 11 Jobs and people, Sector: Construction | Tagged , , | Leave a comment

A stitch in time…?

Interesting article on The Manufacturer website about the shortage of skilled workers in the UK textile industry.  This is likely to become worse as the sector is expected to create 15,000 new jobs by 2020. To overcome this problem, a … Continue reading

Posted in Chap 11 Jobs and people, Sector: Manufacturing | Tagged | Leave a comment

Total preventative maintenance

We briefly discuss TPM in our book.  For a more detailed overview of the concept and how it is implemented the Plant Maintenance Resource Center provides a thorough introduction here. This includes a discussion of overall equipment effectiveness (OEE) too. It … Continue reading

Posted in Chap 09 Quality, Chap 15 Lean and agile | Tagged , , | Leave a comment

An analysis of the labour market in London

We begin our chapter on ‘Designing Jobs and Managing People‘ by considering the concept of the local, regional and national labour market and how it might affect operators.  This 48 page report , published by the Mayor of London’s Office, provides an up-to-date … Continue reading

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Operations Insight: Turkish Airlines inflight service for Business Class

As the world’s first and only professor of travel catering, endowed by the International Travel Catering Association, I still take an interest in this sector – even though it’s nearly five years since I served in this role.  Throughout my time … Continue reading

Posted in Chap 11 Jobs and people, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Hyatt Guest Services Training

This YouTube clip could form the basis of a Tutorial Activity on customer service in three ways.  This is because the ten minute video is divided into three discrete sections, as follows: The first 2 minutes are taken up with Hyatt … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Hospitality & Tourism | Tagged , , , , | Leave a comment

APICS Certification

One of this blog’s followers pointed us in the direction of this article, which provides great insight into this Certification programme, focusing on developing OM expertise in supply chain and inventory management.

Posted in Chap 06 Materials and inventory, Sector: Manufacturing | Tagged , | Leave a comment