Tag Archives: analytics

Cost and speed no longer a trade off in online retailing

In our book and on this blog we bang on about order winners (OWs).  Just to remind you an OW is a “characteristic which directly contributes to winning business from customers”.  And we go on to say OWs “are unlikely … Continue reading

Posted in Chap 02 Winning Customers, Sector: I.T. & ecommerce | Tagged , , , , | Leave a comment

How AI is being used across 19 industries and 9 business functions

This article from the McKinsey Global Institute reviews 400 case studies of AI in order to identify how it is being used and the potential benefits of doing so.  It begins by explaining what AI is – a challenging proposition … Continue reading

Posted in Chap 10 Processes and technology | Tagged , | Leave a comment

“Science-based” revenue management

Interesting blog that explains how revenue management systems have changed over time.  It is clearly promoting Rainmaker’s own approach to RM, but even so it provides good insights into how analytics can provide a more sophisticated approach to pricing and … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism, Sector: Retail | Tagged , | Leave a comment

Using sensors and analytics to predict and/or resolve problems

Short 3 minute video from IBM about “predictive maintenance”.  Actually it explains how sensors and analytics can be used to diagnose all kinds of problems so that they can be fixed, not just the maintenance of plant and machinery.

Posted in Chap 09 Quality, Chap 10 Processes and technology, Sector: Construction, Sector: Energy & Utilities, Sector: Manufacturing | Tagged , , | Leave a comment

Real-time retailing – how analytics is improving merchandising

Interesting video from CNNMoney that explains how retailers can use their security cameras to track the behaviour of customers.  This information, when combined with sales data, then enables the retailer to modify where and how merchandise is displayed, in order … Continue reading

Posted in Chap 10 Processes and technology, Sector: Retail | Tagged , , | Leave a comment

Don’t put the digital technology cart before the strategic horse

I’ve blogged a lot about the fourth industrial revolution and the technologies that are transforming the way in which business is done.  And I’ve provided links to a lot of articles like this one from the MITSloan Management Review – … Continue reading

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Emerging trends in internationalisation

We have long been blogging about how digitization and advanced manufacturing are transforming operations. These same factors are also influencing the way in which firms expand internationally. This has lead to the BCG Henderson Institute (2017) identifying seven emerging trends … Continue reading

Posted in Chap 17 Internationalisation and CSR | Tagged , , , , | Leave a comment

Performance metrics in the hotel industry

This blog is prompted by two things – a debate on social media concerning RevPAR (revenue per available room) and reports from the recent HOSPACE conference (which focuses on technology in the hospitality industry) also expressing concerns about this metric. … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Supply chain trends – driven by digital

Bain & Company have an interesting infographic that identifies seven trends digitally-driven trends in the supply chain (here).  I list them here: Hyper segmentation – using analytics to indentify individual customer needs Additive manufacturing – 3D printing, automation, etc Focus … Continue reading

Posted in Chap 05 Supply chain, Sector: Manufacturing | Tagged , , , | Leave a comment

How does data science fit within an organisation?

Having recently blogged about digital transformation (i.e. IoT and AI), it begs the question how data analysts fit into the typical organisation.  Piva (2016), on his blog, suggests that there are four ways this is happening: “Centralised” – analytics is … Continue reading

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