Tag Archives: analytics

Performance metrics in the hotel industry

This blog is prompted by two things – a debate on social media concerning RevPAR (revenue per available room) and reports from the recent HOSPACE conference (which focuses on technology in the hospitality industry) also expressing concerns about this metric. … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Supply chain trends – driven by digital

Bain & Company have an interesting infographic that identifies seven trends digitally-driven trends in the supply chain (here).  I list them here: Hyper segmentation – using analytics to indentify individual customer needs Additive manufacturing – 3D printing, automation, etc Focus … Continue reading

Posted in Chap 05 Supply chain, Sector: Manufacturing | Tagged , , , | Leave a comment

How does data science fit within an organisation?

Having recently blogged about digital transformation (i.e. IoT and AI), it begs the question how data analysts fit into the typical organisation.  Piva (2016), on his blog, suggests that there are four ways this is happening: “Centralised” – analytics is … Continue reading

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How to use “big data” to transform operations

Bernard Marr’s book ‘Big Data: Using smart big data, analytics and metrics to make better decisions and improve performance’ provides an in-depth analysis of this topic.  Rao (2016) provides an in-depth review which summarises the key elements of the text … Continue reading

Posted in Chap 02 Winning Customers | Tagged , , | Leave a comment

Operations Insight: Big Data – making digital transformations

This Insight is different to most.  Instead of focusing one one operation, it focuses on the topic of ‘big data’ and identifies a few examples of how this technology is being adopted across a range of industry sectors. Google – … Continue reading

Posted in Chap 01 Introduction, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: I.T. & ecommerce, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged | Leave a comment

Digitising strategy and operations – Aha!

Management textbooks, whether they be about strategy, operations, marketing or H.R., are full of ‘tools’ that an organisation might use in order to succeed.  Such tools include mission statements, SWOT analysis, competitor and market analysis, budgeting, goals and objectives, performance … Continue reading

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Supply chain analytics

The so-called fourth industrial revolution is based on the transformative effect that digitisation is having on how businesses operate.  Smart technologies and digital communication means that a large amount of data can be generated about the performance of nearly every … Continue reading

Posted in Chap 05 Supply chain, Sector: Manufacturing | Tagged , , | Leave a comment

2020 – digital technology as a driver of change

Four aspects of digital technology drive change, according to Deloitte (here), all of which we have blogged about in the last few months. Mobile technology – the adoption of wearables will continue wireless traffic’s double digit growth. Cloud computing – … Continue reading

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How analytics relates to the ten types of innovation

Since I’ve blogged about analytics (9 October) and the ten types of innovation (10 October), I found this piece by Tom Davenport.  It neatly tied these two concepts together.  Davenport identifies that the use of analytics is of itself the innovation, … Continue reading

Posted in Chap 16 Innovation and CI, Operations Management | Tagged , | Leave a comment

How Disney is leveraging digital technologies to enhance their “magic”

Previously we have blogged (28 August) about Capgemini’s Digital Transformation Review, which provides insights as to how companies are using digital technologies to transform their business model and operations.  This consulting company also has a number of more in-depth insights … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 10 Processes and technology, Sector: Entertainment & Sport, Sector: Hospitality & Tourism | Tagged , , , , | Leave a comment