Tag Archives: servitisation

The factory-as-a-service

We have blogged a lot about servitisation.   The idea that products can be provided on a lease basis to customers so that after sales service becomes integral to the offer.  This “as-a-service” concept has been applied in many different … Continue reading

Posted in Chap 04 Location and design, Sector: Manufacturing | Tagged , , , | Leave a comment

Product-Service Systems role in the circular economy

There’s a great deal of interest right now in the “circular economy”, as evidenced by yesterday’s blog from Mark Camilleri.  The ‘old’ economic model of ‘take-make-consume- dispose’ is being replaced with the concept of a circular economy, which is more … Continue reading

Posted in Chap 03 Processes and life cycles, Chap 17 Internationalisation and CSR, Sector: Manufacturing | Tagged , , , | Leave a comment

“…as a Service” applied to agriculture by the Small Robot Company

Back in 2012 I blogged about cloud computing and explained three alternative models of this –  ‘infrastructure as a service’ (IaaS), ‘platform as a service’ (PaaS), and ‘software as a service’ (SaaS).  The “… as a Service” business model is … Continue reading

Posted in Chap 14 Operations strategy, Sector: Agriculture & Food | Tagged , , | Leave a comment

Carillion: an operations management perspective

Much has been, and will be, said about the collapse of Carillion, the UK’s second largest construction company and major provider of facilities management services to both the public and private sectors.  In this blog, I aim to specifically to … Continue reading

Posted in Chap 01 Introduction, Sector: Construction, Sector: Public Services & Charities | Tagged , , , , | 4 Comments

Emerging trends in internationalisation

We have long been blogging about how digitization and advanced manufacturing are transforming operations. These same factors are also influencing the way in which firms expand internationally. This has lead to the BCG Henderson Institute (2017) identifying seven emerging trends … Continue reading

Posted in Chap 17 Internationalisation and CSR | Tagged , , , , | Leave a comment

White Paper on Servitisation

I’ve blogged before about this issue of how manufacturers are no longer selling their products but selling the services that their products provide.  For a more detailed understanding of how this can be implemented successfully manufacturer.com have published a white … Continue reading

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No one offshores their operations any more, do they?

We define offshoring as moving operations from a high cost economy, often the ‘home’ country of the firm, to a low cost economy (page 444).  And this whole issue has had a much higher profile with the election of Donald … Continue reading

Posted in Chap 04 Location and design, Chap 17 Internationalisation and CSR, Sector: Financial Services, Sector: I.T. & ecommerce, Sector: Manufacturing | Tagged , , , , | Leave a comment

IBM’s revenues down for 19th quarter in a row…

As you know the focus of this blog is on operations, so I do not often comment on a company’s financial performance. But this headline about an iconic firm was so striking that I thought I would look into it … Continue reading

Posted in Chap 14 Operations strategy, Sector: I.T. & ecommerce | Tagged , | Leave a comment

Servitisation explained in six minutes

There was not room in our book for a detailed explanation of the servitisation strategy.  So in October 2014, I wrote a series of seven blogs explain this strategy in some detail.   This video provides a good introduction and … Continue reading

Posted in Chap 14 Operations strategy, Sector: Manufacturing | Tagged | Leave a comment

Growth in capital goods manufacturing is driven by service excellence

Last year we wrote a series of blogs that explored and explained the operations strategy ‘servitisation’.  So it is interesting to see this article on The Manufacturer website that discusses the important role that service provision plays in the success … Continue reading

Posted in Chap 14 Operations strategy, Sector: Manufacturing | Tagged , | Leave a comment