Tag Archives: servitisation

Carillion: an operations management perspective

Much has been, and will be, said about the collapse of Carillion, the UK’s second largest construction company and major provider of facilities management services to both the public and private sectors.  In this blog, I aim to specifically to … Continue reading

Posted in Chap 01 Introduction, Sector: Construction, Sector: Public Services & Charities | Tagged , , , , | 4 Comments

Emerging trends in internationalisation

We have long been blogging about how digitization and advanced manufacturing are transforming operations. These same factors are also influencing the way in which firms expand internationally. This has lead to the BCG Henderson Institute (2017) identifying seven emerging trends … Continue reading

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White Paper on Servitisation

I’ve blogged before about this issue of how manufacturers are no longer selling their products but selling the services that their products provide.  For a more detailed understanding of how this can be implemented successfully manufacturer.com have published a white … Continue reading

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No one offshores their operations any more, do they?

We define offshoring as moving operations from a high cost economy, often the ‘home’ country of the firm, to a low cost economy (page 444).  And this whole issue has had a much higher profile with the election of Donald … Continue reading

Posted in Chap 04 Location and design, Chap 17 Internationalisation and CSR, Sector: Financial Services, Sector: I.T. & ecommerce, Sector: Manufacturing | Tagged , , , , | Leave a comment

IBM’s revenues down for 19th quarter in a row…

As you know the focus of this blog is on operations, so I do not often comment on a company’s financial performance. But this headline about an iconic firm was so striking that I thought I would look into it … Continue reading

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Servitisation explained in six minutes

There was not room in our book for a detailed explanation of the servitisation strategy.  So in October 2014, I wrote a series of seven blogs explain this strategy in some detail.   This video provides a good introduction and … Continue reading

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Growth in capital goods manufacturing is driven by service excellence

Last year we wrote a series of blogs that explored and explained the operations strategy ‘servitisation’.  So it is interesting to see this article on The Manufacturer website that discusses the important role that service provision plays in the success … Continue reading

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Thinking about ‘operations strategies’ and strategic operations

In our book we have chapters on three ‘operations strategies’ – lean, agile and internationalisation.  But we refer briefly to several others, such as mass customisation, servitisation, ubiquitisation, and low cost.  So, in order to provide more detail, I have written … Continue reading

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Why servitisation practices are good for the environment

Tukker (2004) has looked at eight specific types of servitisation (or product-service systems) and identified their likely environmental impact.  In most cases PSS are sustainable business models.  The conclusions are as follows: Product related services. There may be steps made to … Continue reading

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Operations Insight: Konecranes – servistisation strategy in action

Konecranes is a global company headquartered in Finland. The company provides a wide range of lifting solutions and equipment for a number of sectors, with general manufacturing, ports, pulp and paper, steel and automotive being its main markets. Konecranes’  doesn’t stop at the … Continue reading

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