Tag Archives: outsourcing

Why did the chicken NOT cross the road? It ain’t no joke KFC.

KFC have set up a web page (here) to inform customers which of their restaurants are open.   They have also headlined their home page with a link to this page.  All because yesterday an estimated 750 of their 900 … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Carillion: an operations management perspective

Much has been, and will be, said about the collapse of Carillion, the UK’s second largest construction company and major provider of facilities management services to both the public and private sectors.  In this blog, I aim to specifically to … Continue reading

Posted in Chap 01 Introduction, Sector: Construction, Sector: Public Services & Charities | Tagged , , , , | 4 Comments

Risk management and offshoring

This Deloitte report looks at the the risks associated with offshoring and outsourcing.  They identify the risks and how to mitigate them for each of the five stages of their “outsourcing/offshoring life cycle”: Strategic assessment – deciding on whether to … Continue reading

Posted in Chap 13 Projects and crises, Chap 17 Internationalisation and CSR | Tagged , , | Leave a comment

Hotel asset management – the other way of making money in this industry

The obvious way that hotel chains make money is from their operations – letting rooms and selling food, beverages and events.  But there is another way – by increasing the value of the asset i.e. the hotel property itself.  The … Continue reading

Posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Factors that enable business startups

This piece by Nicky Jackson on the entrepreneur.com website is headlined “10 forces that have caused the packaged food startup explosion”.  I’m not sure that these can be categorised as “forces”, that they have “caused” anything (maybe ‘helped shape’?), nor … Continue reading

Posted in Chap 12 New products and services, Sector: Manufacturing, Sector: Retail | Tagged , , , , | Leave a comment

Adapting the in-house food experience for modern work practices

I’ve not blogged much about contract foodservice, but an article in July‘s EP Magazine (page 29) caught my eye.  Adrian Evans, Sodexo’s Transformation Director, is talking about how market research is applied to workplace restaurants.  This highlights one of the key issues relating … Continue reading

Posted in Chap 02 Winning Customers, Sector: Hospitality & Tourism | Tagged , , , , | Leave a comment

Outsourcing in emerging markets

Entrepreneur.com has just posted an article on this subject.  It specifically looks at three countries – the Philippines, Vietnam and Rwanda (reflecting the expertise of the author rather than any operational reason?).

Posted in Chap 04 Location and design, Chap 05 Supply chain, Sector: Manufacturing | Tagged , | Leave a comment

Amazon is rapidly ‘backward-integrating’ its business

Amazon, the global online retailer, is investing $1.5 billion is its own air cargo hub, to be located in Kentucky.  Until relatively recently, it had outsourced its logistics operation in the USA to companies such as FedEx and UPS.  But … Continue reading

Posted in Chap 05 Supply chain, Sector: Retail | Tagged , | Leave a comment

How the range of services a manufacturer may offer varies by industry sector

A wide range of different services may be offered by manufacturers and operators. These include: Design and development services Systems and solutions Maintenance and support services Retail and leasing services Installation and implementation services Property and real estate Financial services … Continue reading

Posted in Chap 14 Operations strategy, Sector: Manufacturing | Tagged , , , | Leave a comment

Getting the lowdown on outsourcing IT and business services

Horses for Sources is the official blog of HfS Research.  This consulting firm specialises in analytics, IT and business services, and their outsourcing.  It is a good resource for those interested in this area.   Their website currently has reports … Continue reading

Posted in Chap 04 Location and design, Operations Management | Tagged , | Leave a comment