Tag Archives: outsourcing

Outsourcing in emerging markets

Entrepreneur.com has just posted an article on this subject.  It specifically looks at three countries – the Philippines, Vietnam and Rwanda (reflecting the expertise of the author rather than any operational reason?).

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Amazon is rapidly ‘backward-integrating’ its business

Amazon, the global online retailer, is investing $1.5 billion is its own air cargo hub, to be located in Kentucky.  Until relatively recently, it had outsourced its logistics operation in the USA to companies such as FedEx and UPS.  But … Continue reading

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How the range of services a manufacturer may offer varies by industry sector

A wide range of different services may be offered by manufacturers and operators. These include: Design and development services Systems and solutions Maintenance and support services Retail and leasing services Installation and implementation services Property and real estate Financial services … Continue reading

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Getting the lowdown on outsourcing IT and business services

Horses for Sources is the official blog of HfS Research.  This consulting firm specialises in analytics, IT and business services, and their outsourcing.  It is a good resource for those interested in this area.   Their website currently has reports … Continue reading

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To outsource, or not to outsource, F & B in hotels? That is the question

In some hotel markets around the world, Food and Beverage is regarded as a cost centre rather than a profit centre.  Hence hotel operators seek to offload this burden by outsourcing the provision of food and drink to a caterer or … Continue reading

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Research Insight: How sourcing may affect product recalls

Very interesting article in the latest Journal of Operations Management.  Steven et al’s (2014) ‘Global sourcing and quality recalls: An empirical study of outsourcing-supplier concentration product recalls linkages’ researches product recalls across a wide range of industry sectors.  It seeks … Continue reading

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How Ford integrated its European spare parts supply chain

In 2012, Ford Motor Company and Penske Logistics won the European Award for Logistics Excellence.  This video explains why.  Over a period of several years, they collaborated to redesign and improve the spare parts delivery performance of all their brands – … Continue reading

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Flexible payment systems enhance performance of public transit systems

This brief report reviews the use of flexible payment systems, such as EMV enabled cards and mobile apps, on public transport systems.  It identifies that these enhance customer satisfaction, create efficiencies, and lower operational costs.  In most cases, transit authorities are … Continue reading

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‘Full service’ outsourcing needs to innovate

Very interesting article in The Economist discussing the contract services (or facilities management) sector, which worldwide is estimated to be as big as $1 trillion per annum.  A key feature of firms that provide these outsourced operations is their shift … Continue reading

Posted in Chap 04 Location and design, Sector: Hospitality & Tourism, Sector: Manufacturing, Sector: Public Services & Charities | Tagged , , | Leave a comment

Flybe’s new business model

Flybe have been in the news quite a lot recently, as they announced a major restructuring, which involved closing down six of their airport stations and making 500 employees redundant.   This is an interesting airline from an operations perspective … Continue reading

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