Tag Archives: ecommerce

Amazon’s “Shop the Future” – really? Talking tattoos – really?

On 20 July Amazon issued a press release entitled “New Shop the Future store from Amazon.co.uk features innovative electronics, home, health & beauty and food & drink products destined for future fame”.  It explains that this “store” (i.e. web page) … Continue reading

Posted in Chap 12 New products and services, Sector: Retail | Tagged , | Leave a comment

How independents can compete with chains using newly developed web-based services

Interesting piece on the hotelowner.co.uk website explaining how independent operators can take advantage of some startups that will facilitate their business.  The five they list are as follows: Hotelchamp – this is software that is designed to optimise the effectiveness … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

When corporate cultures clash…

When American retail giant Walmart acquired online retailer jet.com last year it hit the headlines because of the $3.3 bn price tag.  Subsequently, the merged companies have been in the news because of the ongoing clash between their two corporate … Continue reading

Posted in Chap 11 Jobs and people, Sector: Retail | Tagged , | Leave a comment

Factors that enable business startups

This piece by Nicky Jackson on the entrepreneur.com website is headlined “10 forces that have caused the packaged food startup explosion”.  I’m not sure that these can be categorised as “forces”, that they have “caused” anything (maybe ‘helped shape’?), nor … Continue reading

Posted in Chap 12 New products and services, Sector: Manufacturing, Sector: Retail | Tagged , , , , | Leave a comment

Blockchain is a ‘disruptive innovation’ that will transform business

It is very clear that Blockchain will be a disruptive technology – that is to say it will significantly change the way in which operations are managed in the future.  In particular it will modify supply chains and distribution networks, … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Quality gaps in the digital customer experience

Last week, Capgemini launched their report – ‘The Disconnected Customer: what digital customer experience leaders teach us about reconnecting with customers‘ (PDF available here).  This is based on research with 600 executives and 3,000 consumers.   It seems that this … Continue reading

Posted in Chap 09 Quality, Sector: Financial Services, Sector: Manufacturing, Sector: Public Services & Charities, Sector: Retail | Tagged , | Leave a comment

Operations Insight: Dixons Carphone fighting off Amazon

Over the last four years, Dixons Carphone have consolidated their 25% market share of the UK’s consumer electronics market.  This is despite the fact that across the retail sector, from grocery goods to fashion, online shopping has resulted in significant … Continue reading

Posted in Chap 02 Winning Customers, Chap 04 Location and design, Sector: Retail | Tagged , , | Leave a comment

Dropshipping pros and cons

I’ve frequently blogged about online retailing, but I have not mentioned an operations phenomenon that often underpins this business model – ‘dropshipping‘.   This is the concept of not holding any retail inventory, but shipping goods to customers directly from … Continue reading

Posted in Chap 06 Materials and inventory, Sector: Retail | Tagged , , , , , | Leave a comment

“Retail apocalypse”

I’ve blogged about ubiquitisation – the process by which service firms grow and penetrate every geographic niche.  But I’ve not discussed “de-ubiquitisation” i.e. chains withdrawing from markets and closing stores.   But this is happening on a large scale, largely … Continue reading

Posted in Chap 04 Location and design, Sector: Retail | Tagged , , | Leave a comment

Do you think user interfaces on consumer websites could be improved?

Having just blogged about online food retailing I thought this link might be relevant.  And having trolled through endless websites in order to bring you – Dear Reader – the stories you would find insightful, I find it particularly relevant. Walk.com … Continue reading

Posted in Chap 08 Queuing and customers | Tagged , , | Leave a comment