Tag Archives: ecommerce

Dropshipping pros and cons

I’ve frequently blogged about online retailing, but I have not mentioned an operations phenomenon that often underpins this business model – ‘dropshipping‘.   This is the concept of not holding any retail inventory, but shipping goods to customers directly from … Continue reading

Posted in Chap 06 Materials and inventory, Sector: Retail | Tagged , , , , , | Leave a comment

“Retail apocalypse”

I’ve blogged about ubiquitisation – the process by which service firms grow and penetrate every geographic niche.  But I’ve not discussed “de-ubiquitisation” i.e. chains withdrawing from markets and closing stores.   But this is happening on a large scale, largely … Continue reading

Posted in Chap 04 Location and design, Sector: Retail | Tagged , , | Leave a comment

Do you think user interfaces on consumer websites could be improved?

Having just blogged about online food retailing I thought this link might be relevant.  And having trolled through endless websites in order to bring you – Dear Reader – the stories you would find insightful, I find it particularly relevant. Walk.com … Continue reading

Posted in Chap 08 Queuing and customers | Tagged , , | Leave a comment

How food retailers need to change their business model in response to online distributors

Insightful infographic by Oliver Wyman here that explains how the established food real chains need to respond to new competition from online operators such as AmazonFresh.  Most of the defensive tactics are operational – reduce costs, innovate in-store, and effective pricing. … Continue reading

Posted in Chap 14 Operations strategy, Sector: Retail | Tagged , , , | Leave a comment

The digital automaker

This is Oliver Wyman’s take on how car manufacturers should operate in the digital world.    It identifies that this industry will be subject to digital disruption, just as many other industry sectors will be, as ‘digital companies’ move into … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Manufacturing | Tagged , | Leave a comment

When the virtual queue frustrates the physical queue

This article in Restaurant Business investigates the impact that remote ordering via an app  is having on Starbucks stores.  Ordering remotely has doubled in the last year to become 7% of their sales.  But apparently stores are being “throttled” by … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , | Leave a comment

How Airbnb designs for trust

Joe Gebbia talks about how he started up Airbnb and how the concept was “designed”.   More specifically he talks about the key concept that underpins his business, namely trust between the hosts and guests, and how he “designed trust into” … Continue reading

Posted in Chap 01 Introduction, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Trends in retail location predicted for 2017

Good overview of the retail industry here, looking into the future of store location and design.  Five main trends are identified: “Excitement in-store” “Digital tipping point” “Loyalty 2.0” “Smaller shops, click and collect…drones?” “Location, location, geo-location”.

Posted in Chap 04 Location and design, Sector: Retail | Tagged , , , | Leave a comment

Operations Insight: Warby Parker

Warby Parker design, manufacture and retail spectacles (eyeglasses), mainly on the internet.  They only started just over four years ago and have already sold more than 1 million pairs of glass, with an annual turnover estimated to be more than … Continue reading

Posted in Chap 02 Winning Customers, Chap 14 Operations strategy, Sector: I.T. & ecommerce | Tagged , , , , , | Leave a comment

Occupations that are projected to decline

CareerCast analyses data produced by the US Bureau of Labor Statistics and identifies the 10 occupations that are declining in  numbers most rapidly (see their web page here).  Their list is interesting because the reasons for their decline are not … Continue reading

Posted in Chap 11 Jobs and people, Operations Management | Tagged , , , | Leave a comment