Tag Archives: ecommerce

Cost and speed no longer a trade off in online retailing

In our book and on this blog we bang on about order winners (OWs).  Just to remind you an OW is a “characteristic which directly contributes to winning business from customers”.  And we go on to say OWs “are unlikely … Continue reading

Posted in Chap 02 Winning Customers, Sector: I.T. & ecommerce | Tagged , , , , | Leave a comment

How art is going from galleries onto the web

Most original works of art are first sold through galleries, with a smaller number being directly commissioned by the client.  But as this article on the BBC Business News website explains, disintermediation is growing in the art world too, with … Continue reading

Posted in Chap 05 Supply chain, Sector: Retail | Tagged , | Leave a comment

‘New Retail’ – a fully integrated online and in-store experience

This video by Alibaba showcases their concept of ‘New Retail’, which turnings shopping into both an online and in-store experience.

Posted in Chap 04 Location and design, Chap 10 Processes and technology, Sector: I.T. & ecommerce, Sector: Retail | Tagged , , | Leave a comment

Uber v. Grab – who is best adapted to the south east Asia market?

At first sight both Uber and Grab have the same business model – an app-based taxi service.  Uber is global, whereas Grab is regional – operating in cities around south-east Asia. But are they really the same?  And which is … Continue reading

Posted in Chap 14 Operations strategy, Chap 17 Internationalisation and CSR, Sector: Transportation | Tagged , , | Leave a comment

Emerging trends in internationalisation

We have long been blogging about how digitization and advanced manufacturing are transforming operations. These same factors are also influencing the way in which firms expand internationally. This has lead to the BCG Henderson Institute (2017) identifying seven emerging trends … Continue reading

Posted in Chap 17 Internationalisation and CSR | Tagged , , , , | Leave a comment

Insight into Google’s organisational culture

This BBC video takes a look at Google’s organisational culture.  

Posted in Chap 11 Jobs and people, Sector: I.T. & ecommerce | Tagged , , , | Leave a comment

Airbnb may not be hurting the hotel industry as much as some people think

STR are researching the impact that Airbnb may be having on the hotel industry.  Their full report will be coming out later this year, but they have released some preliminary data.  This suggests the impact is not as great as … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , , | Leave a comment

Amazon’s “Shop the Future” – really? Talking tattoos – really?

On 20 July Amazon issued a press release entitled “New Shop the Future store from Amazon.co.uk features innovative electronics, home, health & beauty and food & drink products destined for future fame”.  It explains that this “store” (i.e. web page) … Continue reading

Posted in Chap 12 New products and services, Sector: Retail | Tagged , | Leave a comment

How independents can compete with chains using newly developed web-based services

Interesting piece on the hotelowner.co.uk website explaining how independent operators can take advantage of some startups that will facilitate their business.  The five they list are as follows: Hotelchamp – this is software that is designed to optimise the effectiveness … Continue reading

Posted in Chap 05 Supply chain, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

When corporate cultures clash…

When American retail giant Walmart acquired online retailer jet.com last year it hit the headlines because of the $3.3 bn price tag.  Subsequently, the merged companies have been in the news because of the ongoing clash between their two corporate … Continue reading

Posted in Chap 11 Jobs and people, Sector: Retail | Tagged , | Leave a comment