Operations Management 2nd edition
https://global.oup.com/academic/product/operations-management-9780198724353Chapters & Industry Sectors
- Chap 01 Introduction
- Chap 02 Winning Customers
- Chap 03 Processes and life cycles
- Chap 04 Location and design
- Chap 05 Supply chain
- Chap 06 Materials and inventory
- Chap 07 Capacity and demand
- Chap 08 Service Encounter
- Chap 09 Quality
- Chap 10 Workforce and technology
- Chap 11 Projects and crises
- Chap 12 Operations strategy
- Chap 13 Lean and agile
- Chap 14 Innovation and C.I.
- Operations Management
- Sector: Agriculture & Food
- Sector: Construction
- Sector: Energy & Utilities
- Sector: Entertainment & Sport
- Sector: Financial Services
- Sector: Hospitality & Tourism
- Sector: I.T. & ecommerce
- Sector: Manufacturing
- Sector: Public Services & Charities
- Sector: Retail
- Sector: Transportation
- Uncategorized
Specific topics
- 3D printing
- agile
- analytics
- artificial intelligence
- automation
- awards & recognition
- business continuity
- business model
- capacity
- cloud computing
- continuous improvement
- cost reduction
- crisis management
- crowd sourcing
- customer satisfaction
- design
- digital
- ecommerce
- economies of scale
- ERP
- ethics
- fit
- flexible working
- food
- forecasting
- franchising
- gemba
- i4.0
- infographic
- innovation
- internationalisation
- internet of things
- jobs & work
- lean
- location
- logistics
- low cost strategy
- mass customisation
- new product development
- offshoring
- OM theory
- operations video
- order winners
- organisational culture
- outsourcing
- performance improvement
- processes
- procurement
- productivity
- product life cycle
- product lifecycle management
- product recall
- quality
- quiz
- recycling
- research and development
- risk management
- robots
- safety
- seasonality
- security
- self service
- service encounter
- service failure & recovery
- service firm life cycle
- servicescape
- servitisation
- social media
- supply chain
- sustainability
- technology
- training
- transport
- ubiquitisation
- warehouse management
Monthly Archives: June 2012
Cloud Computing explained
Cloud computing is now a very common way for organisations to outsource some, or all, of their IT needs. But it seems the term ‘cloud computing’ is used in a variety of ways and, until now, there has been no … Continue reading
Posted in Chap 04 Location and design
Tagged business model, cloud computing, ecommerce, outsourcing
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Contemporary technology
GE is one of the world’s biggest manufacturers and technology companies. They have developed a website, called GE Show, designed to explain many of the technologies they develop and manufacture, focused a range of different industry sectors – such as … Continue reading
Who is in charge of the internet?
The worldwide web is now such a fundamental part of business (and social) life that it is somewhat taken for granted. And it is always seemed that this cyberspace is not particularly ‘governed’ by anyone. Which is why when governments seek … Continue reading
Preventative maintenance
This article in The Manufacturer is a bit depressing. A survey by ATS has found that many firms are still ‘reactive’ to the maintenance of their plant and equipment. Even if ATS have a vested interest in this being the … Continue reading
Operations Insight: Gripple and innovation
Gripple features as the opening Case Insight to chapter 17 on internationalisation, but there’s a great article in The Manufacturer on their approach to innovation. The headlines are that Gripple: targets 25% of total sales from products less than four … Continue reading
Posted in Sector: Manufacturing
Tagged business model, order winners, organisational culture
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Shrinking supply chains
Yet another interesting opinion piece by an industry leader on the BBC Business website. Alistair Sorbie is the CEO of IFS – a company we’ve blogged about before. In this article, Sorbie explains why supply chains are ‘shrinking’ ie becoming … Continue reading
Posted in Chap 05 Supply chain, Sector: Manufacturing
Tagged internationalisation, logistics, supply chain
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NHS Patient Experience Challenge
This website provides details of how different stakeholders in the NHS can contribute to improving the patient experience. The Patient Experience Challenge is basically a competition to see who comes up with the ‘best’ ideas. Anyone working in the NHS can … Continue reading
Olympics? It’s football that really drives tourism
In 2011, London had just over 20 million visitors, and in this Olympic year it is likely to get about the same number. This is because the number of visitors and participants travelling to London for the Games, is more or … Continue reading
First Ted Baker, now Mulberry
It seems that the firms that do best in an economic downturn are in the luxury goods sector. Having just blogged about Teb Baker, it now emerges that Mulberry have announced great trading results too. Luxury goods company Mulberry made £36m in profits … Continue reading
‘Agile’ project management
I visited the internet services company eproductive yesterday and met with the CEO Chris Cowls. We want to include more Operations Insights about ecommerce operations in the next edition of our book, and this company is likely to be one … Continue reading
Jones and Robinson 