Tag Archives: Tutorial Activity

How to park 30,000 cars a day in one operation

This video explains how car parking is managed at Incheon International Airport.  This is a type of operation that I have often used, but never really thought about from an OM  perspective.  The video provides insight into how a number … Continue reading

Posted in Chap 03 Processes and life cycles, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

Innovation agents – do you have to be quirky to be innovative?

Fast Company have a series of short videos on what they term “Innovation Agents”.  These reveal the “people and personalities driving the world’s most radical, disruptive and creative companies”.  The videos are more eclectic than this suggests, as some focus … Continue reading

Posted in Chap 16 Innovation and CI, Operations Management | Tagged , , | Leave a comment

Operations Insight: Lean implementation in the North Wales Police

Picme are a consulting firm specialising in lean implementation, working in both the private and public sector.  One of their clients has been the North Wales Police, about whom they have a case study on their website.  It reports on … Continue reading

Posted in Chap 15 Lean and agile, Sector: Public Services & Charities | Tagged , , | Leave a comment

Project management is a people business

I thought this video would provide insight into capacity management and expansion.  In fact, it goes into some detail about how this three year project to expand Michigan Stadium was organised and managed.  We discuss project standards on page 341 … Continue reading

Posted in Chap 13 Projects and crises, Sector: Entertainment & Sport | Tagged , , , | Leave a comment

Just how effective are self-service check out lanes in supermarkets?

Personally I do not use the self check out in a supermarket, largely because my competence level is low due to infrequent usage.  This means something always goes wrong and I end up having to have an employee help me … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Retail | Tagged , , , , | Leave a comment

Man versus machine – insights from the front line

We were looking for examples of mass production from industry sectors we knew little about, so checked out videos of cosmetic factories.  We came across this one from Italy.  It’s only two minutes long and there’s no commentary, but we think … Continue reading

Posted in Chap 10 Processes and technology, Chap 11 Jobs and people | Tagged , , , | Leave a comment

How might ‘selfies’ be exploited to develop new product and services?

The word ‘selfie’ entered the Oxford English Dictionary last year.  At first sight, taking a photograph of yourself seems to have only a social value.  But as this video from Forbes points out, operators are already exploiting the concept in … Continue reading

Posted in Chap 12 New products and services, Operations Management | Tagged , , | Leave a comment

Boarding a passenger aircraft – in theory and practice

One of the Tutorial Activities that supports this book is an exercise in which the classroom is converted into an aircraft (with two rows of three seats with an aisle between), and students use different methods for boarding in order to … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Hospitality & Tourism | Tagged , , | Leave a comment