Tag Archives: six sigma

Lean six sigma applied to service operations

In our book (page 18) we argue that manufacturing and service operations are not so different, except for the the concept of “simultaneity/inseparability” i.e. direct delivery of the offer to the consumer.  Even so there is a danger that some … Continue reading

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The tension between six sigma and innovation

Every now and again you come across something that you wish you’d read and/or blogged about years ago.  So it is with this article by Brian Hindo written in 2007, and to be found on the Bloomberg.com website.  It does … Continue reading

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Everything you need to know about Six Sigma and never dared to ask?

Six Sigma is alive and well and flourishing on the iSixSigma website.  This provides all kinds of resources for industry professionals – articles, case studies, dictionary of terms, discussion forum, job opportunities, and other resources.  It is particularly helpful if … Continue reading

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Six sigma, lean, lean sigma, and lean six sigma

It occurs to me that sometimes it helps if you clarify just what the hell you are talking about… In our book, we discuss six sigma in the chapter on quality; and explain lean principles and practices in the chapter … Continue reading

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Extending lean sigma beyond the boundaries of the firm

I had lunch with a Black Belt recently.  He works for a company that manufactures complex electronics equipment.  In his role as a Black Belt process engineer he has four major projects to complete in a year – and his … Continue reading

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The evolution of six sigma in Starwood Hotels

In our book, Operations Insight 9.3 (page 241) is about the implementation of six sigma in Starwood Hotels.  This video provides further insight into how this originated and subsequently developed.   What is interesting is how the original six sigma … Continue reading

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How a simple plastic cup can help you understand 6 sigma, SPC, and the world…

We think this article on the i Six Sigma website is great. The problem was fairly straightforward but had been unresolved for years.  A manufacturer of plastic cups has wide variation in the final weight of each cup.  To avoid … Continue reading

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Six Sigma: Definition and Theory

This is a title of an article by Schroeder et al (2008) in the Journal of Operations Management.  If you are interested in this topic, or have an assignment to do on it, this is the place to start.  Don’t … Continue reading

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