Tag Archives: queuing

Funky queuing – a visual exploration of the mathematics of waiting lines

I would not use this video to  teach the theory of queuing, but I would play it as students were arriving in class in order to interest them in the topic.  It has the advantage that it is a little … Continue reading

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Are supermarket self-service tills on the way out?

20% of shoppers admitted not paying for some goods when using supermarket self-service tills in a survey published last week.  It is estimated this costs the retailers £1.6 billion a year.   Now Waitrose have announced that they are taking … Continue reading

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Capacity management at the Lime Kiln Inn

We had lunch for the first time at the Lime Kiln just a few days ago and got talking to the owner.  He explained that he did not take reservations because “there’s nothing more frustrating for a customer who turns … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , | Leave a comment

No queues is good queues?

Unusually for most operations management textbooks, we have a chapter on the topic of queuing (chapter 8) – because we think it deserves more attention.  And there’s a brilliant article on this topic in Management Today, which not only discusses … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Entertainment & Sport, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , | Leave a comment