Tag Archives: queuing

Amazon Go – the supermarket without queues… maybe

Today saw the launch of Amazon Go – a supermarket (or ‘convenience store’) which has no tills and no check outs.  It is fully automated.  Customers download the Amazon Go app, this is activated upon entering the store, technology monitors … Continue reading

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Funky queuing – a visual exploration of the mathematics of waiting lines

I would not use this video to  teach the theory of queuing, but I would play it as students were arriving in class in order to interest them in the topic.  It has the advantage that it is a little … Continue reading

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Are supermarket self-service tills on the way out?

20% of shoppers admitted not paying for some goods when using supermarket self-service tills in a survey published last week.  It is estimated this costs the retailers £1.6 billion a year.   Now Waitrose have announced that they are taking … Continue reading

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Capacity management at the Lime Kiln Inn

We had lunch for the first time at the Lime Kiln just a few days ago and got talking to the owner.  He explained that he did not take reservations because “there’s nothing more frustrating for a customer who turns … Continue reading

Posted in Chap 07 Capacity and demand, Sector: Hospitality & Tourism | Tagged , | Leave a comment

No queues is good queues?

Unusually for most operations management textbooks, we have a chapter on the topic of queuing (chapter 8) – because we think it deserves more attention.  And there’s a brilliant article on this topic in Management Today, which not only discusses … Continue reading

Posted in Chap 08 Queuing and customers, Sector: Entertainment & Sport, Sector: Hospitality & Tourism, Sector: Public Services & Charities, Sector: Retail | Tagged , , | Leave a comment