Category Archives: Chap 14 Operations strategy

“The Duct Tape Guide to Digital Strategy”

Deloitte authors have published a new book called The Technology Fallacy.  For a quick insight into what this book is about visit this article on the Deloitte Insights website.  It looks in detail at the idea that digital technology can be used … Continue reading

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Mass customising hair products

Function of Beauty is a start-up that adopted customisation as its competitive strategy.  As it says on its website: “Our founding team—world-class MIT engineers and data scientists—spent years building our own algorithm and machines, that pull from hundreds of ingredients … Continue reading

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Servitisation – everyone is doing it….

For examples of servitisation and the issues surrounding it, themanufacturer.com has usefully compiled “the top 10 servitzation stories of 2018” (here).  There are examples from many different firms and industry sectors – including agriculture, electronics, and lighting manufacturers.

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Insight into McDonalds global turnaround

This interview with Kevin Ozman, McDonalds CFO, explains how the firm has gone about re-energising its business globally.  They began by conducting the largest market research survey in their history across their ten largest markets.  They found that their customers … Continue reading

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Zero-based productivity

I would not blog about zero-based budgeting as I do not regard this as an OM topic.  But zero-based productivity – that’s another matter.  This concept is being promulgated by McKinsey & Co.  They have a series of articles on … Continue reading

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How to successfully exploit big data

Today’s adoption of big data and analytics reminds me of what happened in the the hotel industry when revenue management (RM) was first being adopted over twenty years ago.  So let me be clear what revenue management is, before talking … Continue reading

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Imagine – bikes as part of the circular economy

I recently blogged about fast fashion and the circular economy.  Well this concept is surfacing in all kinds of industry sectors. Islabikes is a Ludlow-based manufacturer of children’s bicycles.  It has initiated what it calls its Imagine Project, as explained … Continue reading

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Operations Insight: OYO to be “largest global hotel chain by 2023”?

In 2014, OYO was a start up with 1 hotel.  This year it has 8,500+ hotels across 500 cities.  How is such growth possible?  What are the order winners (OWs) that drive this growth? This growth has been achieved firstly … Continue reading

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Procurement, risk, digital, cost reduction, new product development….

Fascinating video from Deloitte reporting on their 2017 survey of Chief Procurement Officers.  In four minutes it manages to illustrate the complex interaction between strategy, operations and the supply chain, and the potentially central role procurement has.  To my mind, … Continue reading

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Economies of scale no longer give competitive advantage

This thought provoking article by Tenaja and Maney in the Sloan Management Review argues that economies of scale are coming to an end.  This is because the technologies of i4.0 – mobile, AI, cloud computing, IoT, 3D printing – are able … Continue reading

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