Category Archives: Chap 14 Operations strategy

AI will change most firms business model

The latest BCG Artificial Intelligence Global Executive Study and Research Project  report has just been published on the MIT Sloan Management Review website (here).  It surveyed 3,076 executives from around the world, and interviewed 36 in depth.  One of the … Continue reading

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Manufacturer’s views on a range of issues

Interesting insight into the major concerns UK manufacturers have right now, on themanufacturer.com website.  Although the headline is about barriers to innovation, the discussion is more wide ranging than that.  There are some good examples of how new technologies are … Continue reading

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“…as a Service” applied to agriculture by the Small Robot Company

Back in 2012 I blogged about cloud computing and explained three alternative models of this –  ‘infrastructure as a service’ (IaaS), ‘platform as a service’ (PaaS), and ‘software as a service’ (SaaS).  The “… as a Service” business model is … Continue reading

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Gaucho… Oucho!

The Gaucho chain of restaurants has gone into administration.  Already this year other restaurant chains have announced closures – Jamie’s Italian, Prezzo and Byrons.  This has been put down to “consumers changing the spending habits”. Source: https://www.bbc.co.uk/news/business-44870789 But let’s look at … Continue reading

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When the low cost strategy leaves you nowhere to go – except down

We’ve blogged about budget airlines, hotels and restaurant chains, but not about retail chains.  Right now in the U.K. such low cost retailers are really struggling.  Poundworld has gone into administration, and 99p, Poundstretcher and Poundland are struggling.  This item … Continue reading

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You’ve heard of Ola, Jump, Ofo, Mobike and oBike – of course….

This is an interesting example of how new technology enables the business model to be modified and as a result be very much more profitable.  All of the above are operators of dockless hire bikes, in countries all around the … Continue reading

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Operations Insight: ING – how a bank became agile

Banks are not normally though of as being very flexible or agile.  But Dutch bank ING  decided to transform the way in which it works and model itself on so-called agile organisations such as Spotify, Google, Netflix and Zappos.  The … Continue reading

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Don’t put the digital technology cart before the strategic horse

I’ve blogged a lot about the fourth industrial revolution and the technologies that are transforming the way in which business is done.  And I’ve provided links to a lot of articles like this one from the MITSloan Management Review – … Continue reading

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It’s not about running a shop, it’s about building a community

I grew up in a shop – at least in the flat over the shop my parents ran.  It was a bit like the shop in the TV sitcom ‘Open All Hours’ – except it was four times the size … Continue reading

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How Airbnb is developing its business model

In the new edition of our Operations Management textbook we present a new approach to thinking about ‘business models’.   This is proposed by Christensen et al (2016) at Harvard Business School.  It has two “priorities” (what it does and … Continue reading

Posted in Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged | 1 Comment