Category Archives: Chap 14 Operations strategy

Push, Pull and Ply – three alternative strategies in the grocery market

There has been a lot of discussion in the media about how Walmart will compete with Amazon now that it has acquired Whole Foods.  But what about all the other grocery retailers, how will they compete? This article identifies that … Continue reading

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Digitising strategy and operations – Aha!

Management textbooks, whether they be about strategy, operations, marketing or H.R., are full of ‘tools’ that an organisation might use in order to succeed.  Such tools include mission statements, SWOT analysis, competitor and market analysis, budgeting, goals and objectives, performance … Continue reading

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Why operations are at the heart of any business strategy

I blog about operations.  But this has to be placed in the context of the overall strategy of the business or organisation conducting those operations.  So it’s worth now and again to ponder on strategy, and reflect on current thinking … Continue reading

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Shared services at BAESystems

BAESystems is the UK’s largest defence and security company, employing 39,000 people.  It has four main operational divisions – maritime, regional aircraft, military air & information, and applied intelligence (cyber operations).  To support these, the company has a fifth division … Continue reading

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White Paper on Servitisation

I’ve blogged before about this issue of how manufacturers are no longer selling their products but selling the services that their products provide.  For a more detailed understanding of how this can be implemented successfully manufacturer.com have published a white … Continue reading

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IBM’s revenues down for 19th quarter in a row…

As you know the focus of this blog is on operations, so I do not often comment on a company’s financial performance. But this headline about an iconic firm was so striking that I thought I would look into it … Continue reading

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How food retailers need to change their business model in response to online distributors

Insightful infographic by Oliver Wyman here that explains how the established food real chains need to respond to new competition from online operators such as AmazonFresh.  Most of the defensive tactics are operational – reduce costs, innovate in-store, and effective pricing. … Continue reading

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Package and product personalisation – the next step after mass customisation?

A few years back I wrote a series of blogs on the concept of mass customisation i.e. mass producing goods that are ‘individualised’ for specific consumer groups (usually) or even single consumers (in auto manufacture and computing).  This article from … Continue reading

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Philips – five years on

In January 2012 I blogged about Philips that it “is revising its strategy to focus on new products in new markets. It is moving away from products related to sound and vision, such as televisions and stereo systems, towards gadgets … Continue reading

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Servitisation explained in six minutes

There was not room in our book for a detailed explanation of the servitisation strategy.  So in October 2014, I wrote a series of seven blogs explain this strategy in some detail.   This video provides a good introduction and … Continue reading

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