Category Archives: Chap 14 Operations strategy

Shared services at BAESystems

BAESystems is the UK’s largest defence and security company, employing 39,000 people.  It has four main operational divisions – maritime, regional aircraft, military air & information, and applied intelligence (cyber operations).  To support these, the company has a fifth division … Continue reading

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White Paper on Servitisation

I’ve blogged before about this issue of how manufacturers are no longer selling their products but selling the services that their products provide.  For a more detailed understanding of how this can be implemented successfully manufacturer.com have published a white … Continue reading

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IBM’s revenues down for 19th quarter in a row…

As you know the focus of this blog is on operations, so I do not often comment on a company’s financial performance. But this headline about an iconic firm was so striking that I thought I would look into it … Continue reading

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How food retailers need to change their business model in response to online distributors

Insightful infographic by Oliver Wyman here that explains how the established food real chains need to respond to new competition from online operators such as AmazonFresh.  Most of the defensive tactics are operational – reduce costs, innovate in-store, and effective pricing. … Continue reading

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Package and product personalisation – the next step after mass customisation?

A few years back I wrote a series of blogs on the concept of mass customisation i.e. mass producing goods that are ‘individualised’ for specific consumer groups (usually) or even single consumers (in auto manufacture and computing).  This article from … Continue reading

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Philips – five years on

In January 2012 I blogged about Philips that it “is revising its strategy to focus on new products in new markets. It is moving away from products related to sound and vision, such as televisions and stereo systems, towards gadgets … Continue reading

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Servitisation explained in six minutes

There was not room in our book for a detailed explanation of the servitisation strategy.  So in October 2014, I wrote a series of seven blogs explain this strategy in some detail.   This video provides a good introduction and … Continue reading

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The new principles of brand leadership

Deloitte have studied 150 global brands across 28 countries to see how they are competing in today’s world.  At this site, you can download an executive summary of this report, or the full report. They identify operators having adopted one … Continue reading

Posted in Chap 02 Winning Customers, Chap 04 Location and design, Chap 14 Operations strategy, Sector: Entertainment & Sport, Sector: Financial Services, Sector: Hospitality & Tourism, Sector: Manufacturing, Sector: Retail | Tagged , , | Leave a comment

Achieving growth through cost cutting in the banking sector

Interesting insight from Accenture into how banks should align cost cutting in their operations towards their growth strategy.

Posted in Chap 14 Operations strategy, Sector: Financial Services | Tagged , | Leave a comment

Operations Insight: Warby Parker

Warby Parker design, manufacture and retail spectacles (eyeglasses), mainly on the internet.  They only started just over four years ago and have already sold more than 1 million pairs of glass, with an annual turnover estimated to be more than … Continue reading

Posted in Chap 02 Winning Customers, Chap 14 Operations strategy, Sector: I.T. & ecommerce | Tagged , , , , , | Leave a comment