Category Archives: Chap 14 Operations strategy

Hotel asset management – the other way of making money in this industry

The obvious way that hotel chains make money is from their operations – letting rooms and selling food, beverages and events.  But there is another way – by increasing the value of the asset i.e. the hotel property itself.  The … Continue reading

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Hotel asset management – the preoccupation of hotel chain CEOs?

The annual U.S. Lodging Conference is taking place right now in the Arizona Biltmore hotel.  As is usual, there has been a panel of hotel chain CEOs discussing the issues of most importance to them, as reported on here by … Continue reading

Posted in Chap 04 Location and design, Chap 13 Projects and crises, Chap 14 Operations strategy, Sector: Hospitality & Tourism | Tagged , , , | Leave a comment

How to navigate the “digital deluge”

This article from Deloitte Insights is focused on how companies in the oil and gas industry can engage in digital transformation.  But it is also of general interest for two reasons.  First, it identifies the notion of a ‘digital deluge’ … Continue reading

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Digital business models in the automotive industry

Oliver Wyman have recently published a report on the implications of the digital revolution for carmakers.  To date, most auto manufacturers have developed their own digital products/services in-house, with only moderate levels of success.  But all the evidence suggests that … Continue reading

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Low cost airlines – the story of Goldilocks

There has been a lot in the media recently about low cost airlines – with the demise of Monarch and the cancelling of thousands of flights by Ryanair.  For me this illustrates how getting your strategy “just right” is incredibly … Continue reading

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Messy management for a complex world

This article on the bcg.com website discusses the implications of managing in an increasingly complex world.  Management tends to be thought of as oversight of an ‘ordered‘ system.  Reeves et al (2017) describe it thus – “factory production, which can be … Continue reading

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How is artificial intelligence (AI) affecting business?

The MITSloan Management Review, in collaboration with the Boston Consulting Group, have just published a report entitled ‘Reshaping Business with Artificial Intelligence’.  This is based on a global survey of 3,000 executives and in-depth discussions with 30 AI experts.  A … Continue reading

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Push, Pull and Ply – three alternative strategies in the grocery market

There has been a lot of discussion in the media about how Walmart will compete with Amazon now that it has acquired Whole Foods.  But what about all the other grocery retailers, how will they compete? This article identifies that … Continue reading

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Digitising strategy and operations – Aha!

Management textbooks, whether they be about strategy, operations, marketing or H.R., are full of ‘tools’ that an organisation might use in order to succeed.  Such tools include mission statements, SWOT analysis, competitor and market analysis, budgeting, goals and objectives, performance … Continue reading

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Why operations are at the heart of any business strategy

I blog about operations.  But this has to be placed in the context of the overall strategy of the business or organisation conducting those operations.  So it’s worth now and again to ponder on strategy, and reflect on current thinking … Continue reading

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